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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Recognise and report customer cheat moves 
SAQA US ID UNIT STANDARD TITLE
258062  Recognise and report customer cheat moves 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7903  Recognise and report customer cheat moves  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able the learner to recognise potential cheat move situations and know the procedures for dealing with suspected cheats. The individual should understand the impact on the organisation should cheat moves not be recognised and reported.

On achievement of this unit standard the learner will understand and be able to:
  • Recognise potential situations for cheat moves.
  • Describe the importance of identifying cheat moves and the impact of cheating on the organization.
  • Identify and prevent cheat moves. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria.
  • Suspicious movements of patrons or teams of patrons.
  • Moving chips on the layout, reduce/increase bet, customer collusion, dispute call bet, distracting the dealer, late bet, marked cards.
  • Suspicious electronic devices. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise potential situations for cheat moves. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A description is given of a range of possible cheat moves and how to prevent them. 

    ASSESSMENT CRITERION 2 
    Identification is made of individuals or teams of individuals who look and behave suspiciously. 

    ASSESSMENT CRITERION 3 
    Suspicious individuals and/or behaviour are reported to the appropriate person. 

    SPECIFIC OUTCOME 2 
    Describe the importance of identifying cheat moves and the impact of cheating on the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Details are given on the benefits of properly identifying and dealing with cheat moves. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the importance of reporting cheat moves by staff to designated individuals in the organization. 

    ASSESSMENT CRITERION 3 
    A description is given of the impact on the organisation if cheat moves are not recognised and reported. 

    SPECIFIC OUTCOME 3 
    Identify and prevent cheat moves. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A description is given of methods for preventing of cheat moves. 

    ASSESSMENT CRITERION 2 
    Cheat moves are accurately identified and dealt with in line with company procedure and policy. 

    ASSESSMENT CRITERION 3 
    Correct approaches are adopted to deal with implicated clients and non-implicated clients to minimise disruption. 

    ASSESSMENT CRITERION 4 
    Colleagues and supervisors are consulted on an on-going basis in order to remain abreast of latest cheat and cheat-prevention techniques. 

    ASSESSMENT CRITERION 5 
    A supervisor is timeously alerted to potential cheat moves in a discreet and appropriate manner. 

    ASSESSMENT CRITERION 6 
    Reporting procedure is consistently adhered to according to company policy and procedure. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Techniques for recognising and preventing cheat moves.
  • Potential situations/areas for cheat moves.
  • Range of typical customer cheat moves.
  • Appropriate company procedure in handling cheat moves. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification when suspicious movements of patrons or teams of patrons are observed. 

    UNIT STANDARD CCFO WORKING 
    Team work is involved when supervisor is alerted to suspicious individuals or activity and jointly monitored. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting information when deciding whether or not specific activity or customers are suspicious. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7903, "Recognise and report customer cheat moves", Level 4, 2credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.