SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Select and coach first line managers 
SAQA US ID UNIT STANDARD TITLE
252035  Select and coach first line managers 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Selecting a first line manager for a specific position.
  • Planning the coaching process of a first line manager.
  • Coaching selected first line manager.
  • Monitoring and measuring the results of coaching sessions. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Select first line manager for a specific position. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An analysis is conducted of the job profile to determine the key performance areas for the first line management position. 

    ASSESSMENT CRITERION 2 
    Selection and weighting criteria for the Key Results Areas of the first line management position are described on the basis of the job profile. 

    ASSESSMENT CRITERION 3 
    Liaison with the recruitment function of the entity is undertaken to ensure understanding of the requirements of the position. 

    ASSESSMENT CRITERION 4 
    Interviewing, desk checking and/or other techniques are used to arrive at a short list of the candidates who applied for the position. 

    ASSESSMENT CRITERION 5 
    Decisions are taken and offers made to the selected manager in accordance with organisational policies and procedures. 

    SPECIFIC OUTCOME 2 
    Plan the coaching process of a first line manager. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A coaching plan and schedule is drawn up according to identified priorities in a unit. 

    ASSESSMENT CRITERION 2 
    Records of expected performance against the manager's Key Results Areas are prepared to serve as a basis for discussions with the selected manager. 

    ASSESSMENT CRITERION 3 
    A system is implemented for recording the decisions, commitments made and other relevant information from the discussions. 

    SPECIFIC OUTCOME 3 
    Coach selected first line manager. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The purpose, content and schedule of the coaching process is explained to the selected manager in order to reach agreement on the coaching process. 

    ASSESSMENT CRITERION 2 
    During the coaching sessions the selected manager's performance is discussed against the Key Result Areas and recorded for future reference. 

    ASSESSMENT CRITERION 3 
    Identified gaps and actions to close them are agreed upon and recorded in the coaching action plan. 

    ASSESSMENT CRITERION 4 
    Feedback given to the manager is honest, constructive and supportive. 

    SPECIFIC OUTCOME 4 
    Monitor and measure the results of coaching sessions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Actions agreed to at a coaching session are monitored at the times agreed to during the coaching session. 

    ASSESSMENT CRITERION 2 
    Positive feedback is given to the selected manager for accomplishments against the coaching action plan. 

    ASSESSMENT CRITERION 3 
    Corrective actions agreed upon are recorded in areas where requirements in the coaching action plan have not been met. 

    ASSESSMENT CRITERION 4 
    Follow up action taken on the basis of the manager's response to the coaching is in line with organisational policies and procedures. 

    ASSESSMENT CRITERION 5 
    Line managers are encouraged to use the coaching process with people reporting to them after explaining and agreeing a system with them. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Deriving performance requirements from Key Results Areas.
  • The coaching process.
  • Feedback techniques.
  • Negotiation and conflict handling techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to the implementation of a coaching process. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others during coaching sessions with a first line manager. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities in preparing a coaching schedule. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information concerning applicants for a position. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in explaining the coaching purpose and process. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by guiding the first line manager to understand the interrelationship between work processes. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of York Pty Ltd 
    2. ADT SECURITY SERVICES PTY LTD PRETORIA NORTH 
    3. All Access Holdings 
    4. Asiphokuhle Training and Research Institute 
    5. Avenida (Pty) Ltd 
    6. Batho - Pele 
    7. Boston City Campus and Business College (PTY) Ltd 
    8. Business Management Training College (Pty) Ltd 
    9. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    10. College of Production Technology 
    11. CONNEMARA CONSULTING (PTY) LTD 
    12. CREATIVE FOUNDATION TRAINING 
    13. CTU Training Solutions 
    14. DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS) 
    15. DYNA TRAINING (PTY) LTD (Cape Town) 
    16. Edutel Wholesale & Retail Academy 
    17. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    18. FLIGHT CENTRE South Africa Pty (Ltd) 
    19. GLOBAL PROSPECTUS TRAINING PTY LTD 
    20. Golden Ratio College (Pty) Ltd 
    21. GORDAN INSTITUTE OF BUSINESS SCIENCE 
    22. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    23. Infomage 
    24. IQ Skills Academy (PTY) LTD. 
    25. JEPPE COLEGE OF COMMERCE & COMPUTER STUDIES 
    26. Jobafrik Consulting 
    27. Kairos Training College 
    28. Kalideen Management 
    29. Kgolo Institute 
    30. Kgotla Trading Enterprise 
    31. Khosithi Training 
    32. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    33. Letlhokoa Management Services CC 
    34. LO Tantsi Fire Consultants CC. 
    35. MBOWA COLLEGE 
    36. MEGRO LEARNING LOWVELD 
    37. Mod-Mosh Projects and Consulting (PTY) LTD 
    38. Mortarboard Training Solutions 
    39. MSC Education Holdings (Pty) Ltd 
    40. Nela Kahle 80 cc 
    41. Ntsangalala Business Enterprise 
    42. ORGANISATIONAL DEVELOPMENT INTERNATIONAL (PTY) LTD 
    43. Pioneer Business Consulting 
    44. Plastics Federation of South Africa (MIDRAND) (TP) 
    45. Plastics Federation of South Africa (WESTMEAD) (TP) 
    46. Power Rush Trading 170 CC. 
    47. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    48. SAKHISISIZWE PROJECTS 
    49. SANDVIK MINING & CONSTRUCTION RSA (PTY) LTD 
    50. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    51. SHEPPERD ACADEMY 
    52. SIGNA ACADEMY PTY LTD 
    53. Smollan Sales & Marketing (Pty) Ltd 
    54. Summat Training Institute 
    55. Umqondo Consultancy 
    56. University of Fort Hare 
    57. Vantage Training 
    58. Vicmat Consultants 
    59. Woolworths Pty Ltd 
    60. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.