SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Support the facilitation of development project service delivery in a Ward Committee context 
SAQA US ID UNIT STANDARD TITLE
242895  Support the facilitation of development project service delivery in a Ward Committee context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is designed for learners working in a Ward Committee or Local Government structure, where the acquisition of competence against this standard will add value to their job. The standard will contribute to the aspirations of individuals seeking to develop a career pathway in Local Government and administration.

The qualifying learner is capable of:
  • Defining service excellence within a Local Government context.
  • Utilising appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes.
  • Implementing a basic service delivery plan in line with overall service delivery objectives.
  • Evaluating service delivery effectiveness. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the qualifying learner is competent in Communication at Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define service excellence within a Local Government context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The service delivery objectives of Local Government are defined with examples. 

    ASSESSMENT CRITERION 2 
    Problems in service delivery effectiveness are examined by utilising past case studies and examples. 

    ASSESSMENT CRITERION 3 
    The skills and talents that a Ward Committee member must integrate service delivery into Ward Committee functioning are defined with examples. 

    ASSESSMENT CRITERION 4 
    Procedures for measuring and evaluating service efficacy are defined and integrated into Ward Committee service plans. 

    SPECIFIC OUTCOME 2 
    Utilise appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Service objectives for Ward Committees are defined in relation to community needs and Local Government objectives. 

    ASSESSMENT CRITERION 2 
    Roles and responsibilities in relation to service objectives are assigned to respective role players within Ward Committee. 

    ASSESSMENT CRITERION 3 
    Methods for engaging external role players in enhancing service delivery are identified and approached to assist in contributing towards service delivery objectives. 

    ASSESSMENT CRITERION 4 
    Any issues and sensitivities that may hinder service plan are identified and solutions to overcome these are proposed in the context of the Ward Committee service delivery objectives. 

    SPECIFIC OUTCOME 3 
    Implement a basic service delivery plan in line with overall service delivery objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A service excellence plan is drawn up in conjunction with municipal representative. 

    ASSESSMENT CRITERION 2 
    A method for evaluating implementation of plan is discussed and measures are included in the plan to achieve this. 

    ASSESSMENT CRITERION 3 
    A basic improvement plan is included to ensure that service delivery objectives are continually revised. 

    ASSESSMENT CRITERION 4 
    Appropriate resources to ensure success of plan are identified, sourced and managed according to Municipal processes and procedures. 

    SPECIFIC OUTCOME 4 
    Evaluate service delivery effectiveness. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The evaluation tools outlined in the service plan are used to evaluate the effectiveness of service delivery within the Ward Committee context on an ongoing basis. 

    ASSESSMENT CRITERION 2 
    Any problem areas are reported on to appropriate municipal representative and other Ward Committee members. 

    ASSESSMENT CRITERION 3 
    Resolutions to solve service delivery problems and integrate into a revised plan are discussed and implemented according to municipal procedures. 

    ASSESSMENT CRITERION 4 
    Success areas are recorded and reported on to appropriate roleplayers. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Service planning and management
  • Interpersonal skills and communication
  • The key role players and spheres of government in achieving service delivery objectives
  • Principles of service
  • Creative thinking skills
  • Planning techniques 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to effectively implement service delivery objectives within a Ward Committee context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that Ward Committee serviced delivery objectives are achieved. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to contribute effectively to Ward Committee service delivery objectives. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to evaluate effectiveness of service delivery plan. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to expose key roleplayers and stakeholders to service delivery objectives. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to communicate, monitor and record service delivery implementation objectives. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that ward committee service delivery problem-solving contexts do not exist in isolation and that a variety of roleplayers and factors will effect service delivery of Ward Committees. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that ward committee service delivery objectives fulfiil a wider community need whilst at the same time complying with municipal protocol and procedures. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. ABA Sebenzi 
    3. Access Employment Skills & Development Agency 
    4. Africa Corporate Training Institute and HR Consulting 
    5. Africa Institute For Public Administration 
    6. AfroXpert Performance Developement cc 
    7. All Access Holdings 
    8. Alpha Business Consultants 
    9. Amabamba Recruitment 
    10. Amadube Investments CC 
    11. ARMS - Audit & Risk Management Solutions 
    12. Asiphokuhle Training and Research Institute 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. Avenida (Pty) Ltd 
    15. Bantubanye Skills 
    16. Boikgantsho Consulting & Events 
    17. Boni Africa Events & Development 
    18. Brainwave Projects 342 CC 
    19. Break The Chains Development Services 
    20. Brilliant Affairs 
    21. Bull's Business and Skills Training Institute 
    22. Busma Legal & Labour Services 
    23. BW Khuzwayo Consulting CC 
    24. Classic Human Capital Solutions 
    25. Continuing Education Programme 
    26. Cosmic Gold Trading 173 cc 
    27. Cre8ive Organisational Development 
    28. CTAM Training and Consulting 
    29. CTC College(PTY) LTD. 
    30. Dean Institute Of Learning (Pty) Ltd 
    31. Dee's Training (PTY) LTD 
    32. DialNx Consultants 
    33. Dijama Training Academy 
    34. Ditirelo Skills Development Services 
    35. Edutraining Business College 
    36. Elective Training Institute Enterprise CC 
    37. Essential Skills 
    38. Ethekwini Corporate and Human Resources Skills Development Unit 
    39. Ethembeni Multi Service Enterprise (Pty) Ltd 
    40. Execuprime Business College (Pty) Ltd 
    41. Express Model 405 
    42. Freddy Mfana Trading Enterprise 
    43. Frugatrax Consultants 
    44. Fumani Ma-Afrika Group 
    45. Glere Skills and Consultants 
    46. Glo Leb Training & Development 
    47. Goitsikitso Enterprise Trading 
    48. Green Horizon Consulting (Pty) Ltd 
    49. Growth Management Consulting 
    50. Heavenly Button Trading CC 
    51. Hlaniki Investment Holdings 
    52. Hlombe and Associates 
    53. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    54. Ikhaya Training and Consulting 
    55. Ilinge Labantu Debt Solution 
    56. Impact Emergency Technologies CC 
    57. IQ Skills Academy (PTY) LTD. 
    58. ITO Focus Reagile 
    59. Iziko Capacity Building CC. 
    60. Jezilla Projects 
    61. JNUTO Trading and Projects 
    62. Jobafrik Consulting 
    63. Josmap Training Institute 
    64. Jucamo Shelf 4 CC. 
    65. Kalideen Management 
    66. Kamanga Skills Projects 
    67. Karabo Ya Karabo 
    68. Kgolo Institute 
    69. Kgotla Trading Enterprise 
    70. Kia Chuma 
    71. Kodi Traiding Enterprise 
    72. Kokilesedi Trading 
    73. Kuyakhula Development Initiatives 
    74. KWCRS CC. 
    75. Lagnita Skills Solutions 
    76. Leap Skills Developmemt Institute (Pty) Ltd 
    77. Leronsa Trading Enterprise 
    78. Letlhokoa Management Services CC 
    79. Lewerb Holdings (PTY) Ltd 
    80. M.I.C. Training and Development 
    81. Mageza Project Management 
    82. Mahayi HRD Services cc 
    83. Maile Consulting 
    84. Makavila Suppliers CC. 
    85. Makhophila Business Enterprise 
    86. Management College of Southern Africa (MANCOSA) 
    87. Mantrapro (PTY) LTD. 
    88. Maqhawe College 
    89. Marcado Human Resources Strategies 
    90. Masemase Consultancy CC. 
    91. Matsila Holdings 
    92. Mazasa Management Consulting CC. 
    93. Mbokazi & Mkhize 
    94. Mgwezane Training and Events Management CC. 
    95. Miczo's Enterprise 
    96. Misol Projects cc 
    97. Mission Point Consulting 
    98. MJ Mafunisa Consulting (PTY) LTD 
    99. Mmalethabo Consulting 
    100. Mmaseala Business Academy (PTY) Ltd. 
    101. Mod-Mosh Projects and Consulting (PTY) LTD 
    102. Modilete Training 
    103. Mortarboard Training Solutions 
    104. Mosako Wa Kitso 
    105. Motheo Skills Entity 
    106. Mpeza Training and Development Specialist 
    107. Ndrendre Building & General Services 
    108. Nemalale Eagles Consultancy CC 
    109. Networx for Career Development 
    110. NEW MINDS TRAINING INSTITUTE (PTY) LTD 
    111. Ngaphakathi Investments 
    112. Nghano Training and Development Centre 
    113. Nhlahle Development Agency 
    114. NJ & L Trading Enterprise CC. 
    115. Nkqubela Community Developers 
    116. Nqobani Training and Development 
    117. NS Global Academy 
    118. Nsuku Management Consultants 
    119. Ntsangalala Business Enterprise 
    120. Nyankwavi Investment CC. 
    121. Ocklan Carpe Diem Training and Capacity Building Solutions CC. 
    122. Outeniqua Leadership Institute 
    123. Pebetse Training and Consulting 
    124. Pioneer Business Consulting 
    125. Poshido Training 
    126. Power Rush Trading 170 CC. 
    127. Powernexus 
    128. Qabuka-Vuka Development Trading 
    129. Quick Leap Investment 
    130. Rally Business Consulting 
    131. Rams Business Consultants Insurance & Medical Aid 
    132. Riostep (Pty) Ltd 
    133. Ruthekho Training Academy 
    134. S'Ncanakazane Trading 
    135. Sasalethu Consulting and Associates 
    136. Sebobatho Project Management 
    137. Senelo Trading CC 
    138. Sisodwa Investment Enterprise 
    139. Siyakhula Trust 
    140. Sodic Training and Development 
    141. STARPLEX 408 CC 
    142. Sukumamfazi Trading 
    143. Summat Training Institute 
    144. SWARANANG MANAGEMENT CONSULTING CC 
    145. T Mabuya & Associates CC 
    146. Talent Emporium Academy (PTY) Ltd 
    147. Thando Consulting Services 
    148. Thathe Cadre Development & Consulting 
    149. The Crimson CO CC. 
    150. Thubelihle Graduate Institute 
    151. Thuto Lere Community Empowerment Programme 
    152. Thuto-Boswa Education and Training Solution 
    153. Tirhani Training and Development 
    154. Tlaletso Consultants 
    155. Tloumogale Business Development & Consulting 
    156. Tradesman Consulting and Training Solutions 
    157. Tshamutengo General Dealers CC. 
    158. Tshedza Training Technologies (Pty) Ltd 
    159. Tshelopele Development Institution 
    160. Tshisimani Holdings (PTY) Ltd. 
    161. Tshwane Training Institute (PTY) LTD. 
    162. TTTC 
    163. Twin Peak Technologies 
    164. Ubuntu-Batho-Com-Corp-Services CC 
    165. Ukhamba Quality Skills 
    166. Umfolozi FET College 
    167. Umqondo Consultancy 
    168. Umsenge SDCS 
    169. University of Fort Hare 
    170. University of Venda 
    171. Vantage Training 
    172. Vicmat Consultants 
    173. Ya Hina Management Consulting and projects 
    174. Zambezi Accounting (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.