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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Implement and control administration of real estate systems, policies and procedures 
SAQA US ID UNIT STANDARD TITLE
15068  Implement and control administration of real estate systems, policies and procedures 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-07-17  2008-10-22  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-10-22   2012-10-22  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258135  Develop, implement and control administration of Real Estate systems, policies and procedures  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the qualification National Certificate in Real Estate, registered at Level 5 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be working within a Property Environment, specialising in either Property Management or Estate Agency Sales or Rental, where the acquisition of competence against this standard will add value to their understanding of the sector and functioning in the workplace. This standard will also add value to learners who are starting or working in their own Property and/or Real Estate business.

The purpose of this standard is for learners to develop the broader perspective necessary for efficient management, co-ordination and implementation of administration within the real estate environment.

The qualifying learner is capable of:
  • Managing client/ tenant records to required quality of the organisation.
  • Co-ordinating activities in debtors department to enhance financial operating performance.
  • Identifying, planning and implementing IT policies, systems and plans for management approval.
  • Managing the implementation of approved property administrative systems and policies.
  • Liasing with tenants, business providers and other role players in the real estate industry. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in the standards of the National Certificate in Property Practice at NQF Level 4 or equivalent. 

    UNIT STANDARD RANGE 
    Administrative systems and policies include debtors, tenants, employees, IT system, payment, client information and collections and property projects such as property development. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage client/ tenant records efficiently and effectively. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The capturing of data of clients/ tenants is managed to ensure it is completed on time, within budget and resource allocation. 

    ASSESSMENT CRITERION 2 
    2. Administration systems are monitored by random observation in a given or selected work situation. 

    ASSESSMENT CRITERION 3 
    3. Administration systems used are compared against systems plans and objectives within agreed timeframe. 

    ASSESSMENT CRITERION 4 
    4. Unplanned or unscheduled contingencies are identified, and remedial actions implemented to realign system and meet organisational requirements. 

    SPECIFIC OUTCOME 2 
    Co-ordinate activities in debtors department to enhance financial operating performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Processing of client/ tenant statements is monitored against agreed criteria and timeframe. 

    ASSESSMENT CRITERION 2 
    2. Debtor control policies are implemented using a range of techniques for evaluating the status of defaulters. 

    ASSESSMENT CRITERION 3 
    3. A range of follow-up procedures are applied to defaulters to ensure payment of outstanding monies by client/ tenants. 

    ASSESSMENT CRITERION 4 
    4. An evaluation of debtor status is presented to illustrate that the debtor monitoring system is in place and functioning. 

    SPECIFIC OUTCOME 3 
    Identify, plan and implement IT policies, systems and plans for management approval. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Business needs and processes in respect of IT system are identified. 

    ASSESSMENT CRITERION 2 
    2. IT system policy objectives are expressed in measurable terms and meet organisational and client requirements. 

    ASSESSMENT CRITERION 3 
    3. IT systems and policies are planned and implemented within agreed timeframes in consultation with stakeholders directly involved. 

    ASSESSMENT CRITERION 4 
    4. IT policies and plans define resource requirements and optimise their use. 

    SPECIFIC OUTCOME 4 
    Manage the implementation of approved property administrative systems and policies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Management approval, agreement and authority are ensured prior to implementation. 

    ASSESSMENT CRITERION 2 
    2. Measures of the administrative system performance are evaluated against agreed expectations and in terms of their impact on the wider organisation. 

    ASSESSMENT CRITERION 3 
    3. Where the system is not fully effective, remedial action is taken that realigns implementations with agreed expectations. 

    ASSESSMENT CRITERION 4 
    4. Activities, events, information and decisions are documented in accordance with organisational requirements and procedures. 

    ASSESSMENT CRITERION 5 
    5. Changes to systems and policies are negotiated with relevant stakeholders and documented according to planned time frames. 

    SPECIFIC OUTCOME 5 
    Liase with tenants, business providers and other role players in the real estate industry. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Tenants, business providers and other role players in the real estate industry are contacted using written and electronic media. 

    ASSESSMENT CRITERION 2 
    2. Queries from parties are resolved in the best interest of all involved. 

    ASSESSMENT CRITERION 3 
    3. Tenants, business providers and other role players in the real estate industry are negotiated with and comply with legal and organisational requirements. 

    ASSESSMENT CRITERION 4 
    4. Service level agreements are compiled and in place in the required format and timeframe. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers will be accredited against this unit standard and assessors registered by the relevant Education Quality Assurance Body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A general understanding of the principles of property business processes and organisational strategy.
  • An in-depth understanding of the techniques for verbal, written and visual presentations and communications.
  • A comprehensive understanding of the techniques and methods for implementing and monitoring real estate administrative systems and policies.
  • A full knowledge of the details of business providers.
  • A broad understanding of the techniques and methods of IT requirements. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when dealing with system and administration matters so that effective practices can be implemented to meet performance activities and requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a team when performing appropriate administrative procedures so that all employees work as one towards achieving performance and organisational standards. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise, analyse and critically evaluate information when monitoring IT and administrative related issues. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when implementing, measuring and managing administrative systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where administrative and IT policies and procedures impact on other areas of the organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 258135, which is "Develop, implement and control administration of Real Estate systems, policies and procedures", Level 5, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20188   National Certificate: Real Estate  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.