SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Analyse and explain the impact of one`s personal interactive style on one`s relationship with a client 
SAQA US ID UNIT STANDARD TITLE
14522  Analyse and explain the impact of one`s personal interactive style on one`s relationship with a client 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-08-13  2006-08-13  SAQA 0249/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-08-13   2010-08-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242585  Analyse the dynamics of different interactive styles in client relationships  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard empowers learners to use knowledge of their own behaviour in creating sustainable client relationships.

The qualifying learner is capable of:
  • Analysing own behaviour in managing interactions with people in different situations.
  • Interpreting the fundamentals of sustainable client relationships for a specific work environment.
  • Analysing the inter-relationship between two parties in an interaction.
  • Applying a selected behaviour model to a specific work situation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at NQF Level 4. 

    UNIT STANDARD RANGE 
    A specific business environment refers to the learner`s own workplace. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse own behaviour in managing interactions with people in different situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Personal interactions with people in different situations are analysed and an indication is given of the learner's typical response in five different work situations. 

    ASSESSMENT CRITERION 2 
    2. The appropriateness of the learner's response in each situation is interpreted based on personal reflection. 

    ASSESSMENT CRITERION 3 
    3. Strategies to manage responses in a variety of situations are demonstrated in role play. 

    SPECIFIC OUTCOME 2 
    Interpret the fundamentals of sustainable client relationships for a specific work environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The fundamentals of sustainable client relationships are researched and applied to a specific work environment. 

    ASSESSMENT CRITERION 2 
    2. Strategies to ensure that client relationships are sustainable are proposed in terms of consistency across all client relationships in a specific organisation. 

    ASSESSMENT CRITERION 3 
    3. Strategies to ensure that client relationships are sustainable are proposed in terms of a specific long-term relationship in an organisation. 

    ASSESSMENT CRITERION 4 
    4. The relationship between personal values and client relationships is explained with examples. 

    ASSESSMENT CRITERION 5 
    5. The relationship between corporate values and client relationships is explained with examples. 

    SPECIFIC OUTCOME 3 
    Analyse the inter relationship between two parties in an interaction. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The effects of own behaviour on the response from other parties in a relationship are explored for five examples. 

    ASSESSMENT CRITERION 2 
    2. The chain reactions that emanate from specific behavioural patterns are explored for two case studies and an indication is given of the indirect impact of negative and positive interactions. 

    SPECIFIC OUTCOME 4 
    Apply a selected behavioural model to a specific work situation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Three different models of behaviour are researched and compared in terms of their theories of people interaction. 

    ASSESSMENT CRITERION 2 
    2. A model of behaviour is selected and applied to a specific work situation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by INSQA or a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the document obtainable from INSQA (INSQA framework for assessment and moderation). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical thinking have been made reflecting on own behaviour, proposing strategies to sustain client relations and applying a selected model of behaviour to a specific work situation. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work as a member of a team by managing own personal interactive style and using strategies to ensure sustainable client relationships. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/herself and his/her activities responsibly in analysing own interactions with people and the appropriateness of own responses in a variety of situations with a view to managing interpersonal relationships. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in researching the fundamentals of sustainable client relationships and models of behaviour and exploring the effects of own behaviour. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in demonstrating strategies to manage responses and in presenting the findings of the required research. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of related systems understanding how own personal interactive style impacts on a relationship. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242585, which is "Analyse the dynamics of different interactive styles in client relationships", Level 5, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23973   National Certificate: Financial Services: Wealth Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2006-08-13  Was INSETA until Last Date for Achievement 
    Core  48662   National Certificate: Postal Frontline Service Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Fundamental  20908   National Diploma: Customer Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  20904   National Diploma: Marketing Communications  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  61593   National Diploma: Marketing Management  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20896   National Diploma: Marketing Research  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  67229   National Diploma: Payroll Administration Services  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  35926   National Diploma: Payroll Administration Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2009-03-31  Was SERVICES until Last Date for Achievement 
    Fundamental  57407   National Diploma: Train Driving (Mainline Operations)  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Elective  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  49860   National Diploma: Financial Services: Long-Term Risk Assessment  Level 5  NQF Level 05  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. CKP Development Agency (Pty) Ltd. 
    2. Intec College 
    3. Sanlam Life Insurance Ltd 
    4. Sanlam Life Insurance Ltd. 
    5. School of Rail: Kimberly 
    6. School of Rail: Port Elizabeth 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.