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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct disciplinary and grievance procedures 
SAQA US ID UNIT STANDARD TITLE
14394  Conduct disciplinary and grievance procedures 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The supervisor must be able to conduct fair disciplinary or grievance hearings and make meaningful decisions based on the meetings.

Learners will be able to:
  • Identify and explain an organisation's policy related to grievance and disciplinary measures.
  • Identify and classify an alleged transgression or grievance.
  • Institute disciplinary procedure relevant to a non-dismissible offence.
  • Institute disciplinary procedure relevant to a dismissible offence.
  • Develop structures and procedures to resolve employee grievances.
  • Implement structures and procedures to resolve employee grievances. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    Range statements are included with specific outcomes as necessary. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain an organisation's policy related to grievance and disciplinary measures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relevant policy, whether written or usual practice, is correctly identified, examined using appropriate language and terminology. 

    ASSESSMENT CRITERION 2 
    The relevant policy is explained in a clear manner highlighting the implications of the main elements of the policy. 

    ASSESSMENT CRITERION 3 
    The relationship between the relevant sections of the Labour Relations Act, as well as the Basic Conditions of Employment Act, and the relevant policy. 

    SPECIFIC OUTCOME 2 
    Identify and classify an alleged transgression or grievance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate procedure is followed to register or identify an alleged transgression of grievance. 

    ASSESSMENT CRITERION 2 
    A review is conducted of the registration or identification of the alleged activity in order to correctly classify it either as a dismissible offence, a non-dismissible offence or a grievance. 

    ASSESSMENT CRITERION 3 
    Evidence to hand concerning the event, such as witnesses, documentation and physical evidence is considered in order to confirm the classification, according to policy. 

    SPECIFIC OUTCOME 3 
    Institute disciplinary procedure relevant to a non-dismissible offence. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The alleged transgressor is appropriately informed of the allegation according to company procedure. 

    ASSESSMENT CRITERION 2 
    The alleged transgressor is informed of his/her rights in respect of the process and given access to relevant policy and procedure information in a fair and courteous manner. 

    ASSESSMENT CRITERION 3 
    The process leading up to and during a hearing is correctly outlined, with reference to the role of each of the participants. 

    ASSESSMENT CRITERION 4 
    All potential outcomes of a hearing, including the option of an appeal, are clearly and carefully explained. 

    SPECIFIC OUTCOME 4 
    Institute disciplinary procedure relevant to a dismissible offence. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An investigation is conducted to gather and maintain evidence relevant to the allegation. 

    ASSESSMENT CRITERION 2 
    An appropriate charge is prepared which details the nature of the allegation. 

    ASSESSMENT CRITERION 3 
    The alleged transgressor is appropriately informed of the charge according to company procedure. 

    ASSESSMENT CRITERION 4 
    The alleged transgressor is informed of his/her rights in respect of the process and given access to relevant policy and procedure information in a fair and courteous manner. 

    ASSESSMENT CRITERION 5 
    The process leading up to and during a hearing is correctly outlined, with reference to the role of each of the participants. 

    ASSESSMENT CRITERION 6 
    All potential outcomes of a hearing, including the option of an appeal, are clearly and carefully explained. 

    SPECIFIC OUTCOME 5 
    Develop structures and procedures to resolve employee grievances. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Structures and procedures are appropriate to resolve employee grievances. 
    ASSESSMENT CRITERION RANGE 
    Types of grievances include general grievances related to treatment at the workplace, grievances related to sexual harassment and grievances related to discrimination and equity. Compensation issues are excluded unless there is differentiation.
     

    ASSESSMENT CRITERION 2 
    All relevant stakeholders within the workplace are consulted and encouraged to contribute. 

    ASSESSMENT CRITERION 3 
    The structures and procedures comply with all legal requirements and codes of good practice. 

    ASSESSMENT CRITERION 4 
    Provision is made for reasonable and practical time frames. 

    ASSESSMENT CRITERION 5 
    Procedures are sufficiently comprehensive, easily accessible and applicable to all categories of employees. 

    ASSESSMENT CRITERION 6 
    Structures and procedures are formalised. 

    SPECIFIC OUTCOME 6 
    Implement structures and procedures to resolve employee grievances. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All stakeholders are advised through appropriate media of the structures and procedures. 

    ASSESSMENT CRITERION 2 
    Commitment and support is obtained from relevant stakeholders. 

    ASSESSMENT CRITERION 3 
    All relevant stakeholders are provided with appropriate training in the use of structures and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.
    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.
    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving when dealing with alleged transgressions or grievances. 

    UNIT STANDARD CCFO WORKING 
    Team work as part of the process of administering the policy and procedure involving team members. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting and analysing information when reviewing policy and procedure. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication in order to clearly outline processes and rights. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.