SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain reception area 
SAQA US ID UNIT STANDARD TITLE
14351  Maintain reception area 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Implementing security procedures according to organisational requirements
  • Maintaining a clean and safe reception area according to organisational requirements
  • Create a presentable reception area 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in numeracy and literacy at NQF Level 1 or equivalent. 

    UNIT STANDARD RANGE 
  • Presentable will include neat, tidy and clean area.
  • Housekeeping will include washing, polishing, vacuuming, scrubbing, dusting, sweeping, emptying bins, replacing dead flowers and outdated reading material, all interior and exterior surfaces.
  • Display area will include a structure, floor, ceilings, desks, windows, ashtrays, plants, merchandise area and storerooms. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Implement security procedures according to organisational requirements 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The signing in and out of visitors is implemented. 

    ASSESSMENT CRITERION 2 
    2. Visitors cards and permits are issued and the displaying thereof is explained. 

    ASSESSMENT CRITERION 3 
    3. Firearms are handed in by visitors where required. 

    ASSESSMENT CRITERION 4 
    4. Visitors roaming the premises are to be validated when required. 

    SPECIFIC OUTCOME 2 
    Maintain a clean and safe reception area according to organisational standards 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Housekeeping standards are listed and explained according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    2. Housekeeping standards are implemented within agreed time frames. 

    ASSESSMENT CRITERION 3 
    3. Reception services are not disrupted while housekeeping activities are undertaken. 

    SPECIFIC OUTCOME 3 
    Create a presentable reception area 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Corporate image / displays are relate to create presentable reception area. 

    ASSESSMENT CRITERION 2 
    2. Display area is kept neat, tidy and clean at all times (where applicable). 

    ASSESSMENT CRITERION 3 
    3. Constant stock of company brochures, for distribution, are maintained (where applicable). 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards this standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Basic and appropriate language skills
  • Security procedures
  • Organisational housekeeping standards
  • Basic organisational safety and security standards 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in order to maintain the reception area at or above the required standards. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities to constantly maintain the reception area in line with organistional standards. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to establish the activities required to maintain reception area and in relation to any security problems. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when in order to maintain organizational procedures relating to housekeeping standards. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Understand the world as a set of related systems where the condition of the reception area conveys either a positive or negative message about the organisation. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  23833   National Certificate: Business Administration Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.