SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Receive and execute instructions 
SAQA US ID UNIT STANDARD TITLE
14349  Receive and execute instructions 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Explaining the process involved in receiving and executing instructions
  • Presenting information based on instructions in a professional and accurate manner
  • Managing administration tools effectively 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in numeracy and literacy at NQF Level 1 or equivalent. 

    UNIT STANDARD RANGE 
  • Instructions will include verbal, written, electronic and telephone.
  • Documentation will include letters, memos, reports, facsimiles, contracts, invoices, delivery notes and company specific documentation.
  • Administration tools could include intray, email, folders, files, filing systems, index systems etc.
  • Communicating in respect of instructions could include communication with internal and external people at various levels. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the process involved in receiving and executing instructions 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Instruction receiving process is described. 

    ASSESSMENT CRITERION 2 
    2. Instructions received are clarified with the sender and the outputs of the instructions are repeated to the sender. 

    ASSESSMENT CRITERION 3 
    3. Priority requirements of instructions are assessed and explained. 

    SPECIFIC OUTCOME 2 
    Plan for and prepare all activities required to carry out instruction 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Appropriate administration tools for executing instruction are identified. 

    ASSESSMENT CRITERION 2 
    2. Procedures for controlling administration tools are identified and explained. 

    ASSESSMENT CRITERION 3 
    3. Documentation distribution in relation to instruction is determined and actioned. 

    SPECIFIC OUTCOME 3 
    Execute instruction in a professional and accurate manner 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Information presentation requirements are explained. 

    ASSESSMENT CRITERION 2 
    2. Information is presented according to agreed standards and format. 

    ASSESSMENT CRITERION 3 
    3. Information is presented within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards this standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company systems, policies and procedures for dealing with information
  • Planning and administration tools
  • Interaction with customers
  • Receiving and processing instructions/communication skills 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to instructions and use critical and creative thinking when executing instructions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in order to clarify and execute instructions effectively. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities effectively in order to execute instructions. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to instructions that need to be executed. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when receiving and executing instructions. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology critically in order to execute instructions within the time frames and according to sender requirements. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Understand the world as a set of related systems where poor communication and execution of instructions leads to poor performance and morale.

    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally sensitive across a range of social contexts when receiving and executing instructions. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23833   National Certificate: Business Administration Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
    Core  80786   National Certificate: Home-Care Practices  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
    Core  36233   National Certificate: Specialist Hygiene and Cleaning Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.