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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply technical knowledge and skill to align business unit performance to business goals 
SAQA US ID UNIT STANDARD TITLE
13949  Apply technical knowledge and skill to align business unit performance to business goals 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost centre, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The positionor term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:
  • Developing a performance management programme for a business unit.
  • Investigating different performance management systems.
  • Monitoring performance in terms of a performance agreement
  • Investigating ways of addressing under performance issues. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
  • For the purpose of this unit standard the term business unit is used to mean a cost center, department or small business.
  • Assessment may be in authentic situations or using case studies and role play. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a performance management programme for a business unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The business plan of an organisation is analysed to establish the organisation's goals and objectives. 

    ASSESSMENT CRITERION 2 
    2. The performance targets of the business unit are aligned to the business plan to create a business unit's own business plan. 

    ASSESSMENT CRITERION 3 
    3. The functions of the business unit members are analysed in order to create a performance agreement document that aligns a business unit's business plan in terms of business unit targets and required standards of performance. 

    ASSESSMENT CRITERION 4 
    4. The criteria against which an organisation measures a business unit's performance are identified for a specific organisation and incorporated into the performance agreement. 

    SPECIFIC OUTCOME 2 
    Investigate different performance management systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Three different performance management systems are compared in terms of their underlying principles and how they measure performance. 

    ASSESSMENT CRITERION 2 
    2. The strengths and weaknesses of a selected performance management model is analysed and an indication is given of possible challenges in implementing the system within a specific organisation. 

    ASSESSMENT CRITERION 3 
    3. A performance management system is selected for a specific organisation and reasons are given to support the selection. 

    SPECIFIC OUTCOME 3 
    Monitor performance in terms of a performance agreement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The performance of two members of a business unit is observed and recorded in terms of the performance management agreement. 

    ASSESSMENT CRITERION 2 
    2. Individual feedback is given to two members of a business unit based on evidence gathered during the observation process. 

    ASSESSMENT CRITERION 3 
    3. Observed performance is measured against a performance agreement and discussed in a performance review interview. 

    ASSESSMENT CRITERION 4 
    4. A plan for corrective action is developed to address poor performance. 

    ASSESSMENT CRITERION 5 
    5. A development plan is for two members of a business unit is created to address below standard performance, reinforce positive performance and match the individual's career aspirations with the business plan. 

    ASSESSMENT CRITERION 6 
    6. Personal career aspirations are discussed with two members of a business unit. 

    ASSESSMENT CRITERION 7 
    7. A training programme is proposed that will empower employees in the business unit to meet the knowledge and skill requirements implied by the business strategy. 

    SPECIFIC OUTCOME 4 
    Investigate ways of addressing under-performance issues. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Two theories or models that explain under-performance are investigated and applied and used to explain possible reasons for under-performance in a business unit. 

    ASSESSMENT CRITERION 2 
    2. Possible proposals for rewards and incentives for improved performance are suggested within the parameters of an organisation's human resource policies. 

    ASSESSMENT CRITERION 3 
    3. An organisation's people management policies are analysed and appropriate measures or sanctions are recommended for two case studies of underperformance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to make decisions aligning the unit business plan to the organisation`s business plan and in applying theories to explain underperformance and address performance issues. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information in order to create a business unit plan and monitor performance against a performance agreement. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively and responsibly negotiating a performance agreement and giving feedback. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems when aligning performance standards, the unit business plan and the business plan of the organisation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Learners begin to explore education and career opportunities in discussing the aspirations of members of the business unit. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66289   Further Education and Training Certificate: Lumber Milling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  FPMSETA 
    Core  65110   Further Education and Training Certificate: Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-03-14  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Elective  48893   Further Education and Training Certificate: Dry Pet Food Advanced Processing Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  AgriSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50082   Further Education and Training Certificate: Minerals Surveying  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  MQA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Elective  62796   Further Education and Training Certificate: Strata Control Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  MQA 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Elective  22774   National Diploma: Rubber Technology  Level 5  NQF Level 05  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ACADEMY OF LEARNING JHB CENTRAL 
    2. Alcari Learning Centre (Pty) Ltd 
    3. BRC Solutions (Pty) Ltd 
    4. CKP Development Agency (Pty) Ltd. 
    5. De Vries Management & Training Services cc 
    6. EJW Financial Services (Pty) Ltd 
    7. Executive People Development Solutions (Pty) Ltd 
    8. Faisit (Pty) Ltd 
    9. Intec College 
    10. Intelligo Solutions Pty (Ltd) 
    11. Invuya Institute of Learning (Pty) Ltd 
    12. JESUA CONSULTANTS (Hartenbos) (WA) 
    13. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    14. License to Skill cc 
    15. Masifunde Training Centre (Pty) Ltd 
    16. O'Keeffe & Swartz Consultants (Pty) Ltd 
    17. Octomate (Pty) Ltd 
    18. Outsurance Insurance Company Ltd 
    19. Ripple Effect 4 (Pty) Ltd 
    20. The Institute of Health Risk Managers (Pty) Ltd 
    21. Umfolozi FET College - Central Office 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.