SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage service providers in a micro-lending institution 
SAQA US ID UNIT STANDARD TITLE
13443  Manage service providers in a micro-lending institution 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this unit standard can develop contracts with service providers, manage outputs from service providers and take action in the event of the outputs not being achieved. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
No prior learning. 

UNIT STANDARD RANGE 
The term micro-finance is used in accordance with the MFRC definition which uses it as a broad term to describe money lending on a small scale to consumers, for starting a small business, paying for student fees, burial payments, buying building supplies, buying furniture, clothing etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop contracts for service providers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Types of service providers are identified who service micro-finance institutions (including debt collectors, information technology specialists etc). 

ASSESSMENT CRITERION 2 
2. Outputs for service providers are listed in terms of the types of service provider and the requirements of the micro-finance institution. 

ASSESSMENT CRITERION 3 
3. Contracts are negotiated and signed with service providers based on outputs required and legal requirements. 

SPECIFIC OUTCOME 2 
Manage outputs of service providers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Outputs of service providers are checked in terms of quality and date of delivery against signed contract. 

ASSESSMENT CRITERION 2 
2. Payments for services are made based on signed contracts and satisfactory delivery of products. 

SPECIFIC OUTCOME 3 
Manage service providers who do not deliver on contracts. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Cost of lack of delivery is assessed based on impact on micro-finance business. 

ASSESSMENT CRITERION 2 
2. Different courses of action are identified based on contractual agreements, legal options, cost implications and impact on business to include cancellation of contract and legal action. 

ASSESSMENT CRITERION 3 
3. Identified course of action is implemented based on legal obligations and organisational requirements. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation for this Unit Standard shall be from the relevant Education and Training Quality Assurer through formative and summative assessment by a registered Assessor. Assessment should be contextual and be conducted in the workplace as far as possible.
  • The relevant NSB and SGB should be notified of any feedback related to this qualification.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable.
  • The relevant ETQA will co-ordinate all moderation activities in accordance with their policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • Legal contracts. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems. For example the identification of problems related to a lack of delivery by service providers and the decision regarding how to respond to this. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information by collecting information regarding the impact on a micro-finance institution of lack of delivery by a service provider. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion. For example verbal communication is required during the process of negotiating ad agreeing a contract with a service provider. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  BANKSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AG Tax Office (PTY) LTD 
    2. Amandla Obunye Training Academy 
    3. Boston City Campus and Business College (PTY) Ltd 
    4. Business Management Training College (Pty) Ltd 
    5. Chartall Business College 
    6. Compuscan Academy 
    7. EXECU PRIME TRAINING 
    8. Felix Risk Training Consultants 
    9. Ingomso Wealth 
    10. Nedbank Ltd 
    11. NHLANZI INVESTMENTS 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.