SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage pre-legal collections in an asset based financing environment 
SAQA US ID UNIT STANDARD TITLE
12760  Manage pre-legal collections in an asset based financing environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this Unit Standard are able to take action to recover arrears payments before handing the client over to the legal department. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The learner must be able to locate and apply company policies and procedures as they relate to asset based financing applications. They should demonstrate mathematical literacy at NQF level 3. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify the nature of the default. 
OUTCOME RANGE 
First installment default (FID), unpaid items such as cheques or debit orders, contract expired accounts, outstanding payments on unreconciled accounts, accounts with either >1 or 1 installment is arrears. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
2.The details of the default and defaulter are obtained from the system. 

ASSESSMENT CRITERION 2 
3.Each type of default is described in terms of the applicable company rules. 

ASSESSMENT CRITERION 3 
4.The best course of action appropriate to the default is identified in terms of company rules. 

ASSESSMENT CRITERION 4 
5.The solvency of the customer is established through approved mechanisms. 

ASSESSMENT CRITERION 5 
1.The type of default is identified based on company definitions. 

SPECIFIC OUTCOME 2 
Trace and contact defaulting customers according to company procedures. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.The defaulting customer is located and contacted either directly or indirectly. 

ASSESSMENT CRITERION 2 
2.Tactful, assertive communication skills are applied to persuade the customer to bring the account up to date. 

ASSESSMENT CRITERION 3 
3.Every effort is made to bring the account up to date without resorting to legal action. 
ASSESSMENT CRITERION RANGE 
Telephonic contact, writing, personal visit, negotiation.
 

ASSESSMENT CRITERION 4 
4.Cost effective methods as specified by the company are used during the customer contact phase. 

ASSESSMENT CRITERION 5 
5.Next steps are planned based on customer solvency and response. 
ASSESSMENT CRITERION RANGE 
Court order, final notice, repossession, alternative payment, arrangements in accordance with company procedures.
 

ASSESSMENT CRITERION 6 
6.In cases where the customer cannot be located, the case is prepared for hand over to legal collections as specified in company procedures. 

SPECIFIC OUTCOME 3 
Administer arrangements in cases when the customer is able to pay. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.Options and alternatives for repayment are discussed with the customer. 

ASSESSMENT CRITERION 2 
2.Agreement is reached with the customer on a short-term plan for repayment. 

ASSESSMENT CRITERION 3 
3.Agreement is reached with the customer on a long term strategy to prevent further defaults. 

ASSESSMENT CRITERION 4 
4.Agreed arrangements are documented, signed and processed according to company policy and procedures. 

ASSESSMENT CRITERION 5 
5.The client is monitored to prevent relapse into arrears. 

SPECIFIC OUTCOME 4 
Administer arrangements in cases where the customer is unable to pay. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.The reasons for default are discovered. 
ASSESSMENT CRITERION RANGE 
Includes but is not limited to: insolvency, death. Illness, disability, alienation, abscondment, abandonment, retrenchment.
 

ASSESSMENT CRITERION 2 
2.The course of action appropriate to the default is identified in terms of company procedures. 

ASSESSMENT CRITERION 3 
3.The course of action appropriate to the default is followed as per company guidelines. 

ASSESSMENT CRITERION 4 
4.The pre-legal process is followed according to company policy and statutory requirements. 

SPECIFIC OUTCOME 5 
Establish that all pre-legal processes have been followed. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.Pre-legal documentation relating to the case is verified as complete according to company procedure. 

ASSESSMENT CRITERION 2 
2.The terms and conditions are established as they relate to the account. 

ASSESSMENT CRITERION 3 
3.The nature of the legal issue is correctly identified according to company definitions. 
ASSESSMENT CRITERION RANGE 
Insurance, collection, deceased estate, insolvent estate, fraud, alienation.
 

ASSESSMENT CRITERION 4 
4.The account is prepared for hand-over and is correctly and accordingly documented according to company procedure. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation for this Unit Standards shall be from the relevant education and Training Quality Assurer through formative and summative assessment by a registered Assessor. Assessment should be contextual and be conducted in the workplace as far as possible.

The relevant NSB and SGB should be notified of any feedback related to this qualification.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable.
  • The relevant ETQA will co-ordinate all moderation activities in accordance with their policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should aim to achieve competence against Unit Standard ABF009, Adhere to the legal and statutory requirements pertaining to the Asset Based Financing environment, ABF010, Perform basic mathematical calculations in a banking environment and ABF 011, Provide after sales customer service in an asset based financing environment. In addition, they should demonstrate knowledge of:
  • Extensive product and process knowledge.
  • Advanced customer service.
  • Conflict handling.
  • Negotiation skills.
  • Basic financial literacy.
  • Written and verbal communication skills. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • The learner is able to identify and solve problems using critical and creative thinking processes when communicating with the client regarding their situation. 

  • UNIT STANDARD CCFO COLLECTING 
  • The learner is able to collect, analyse, organise and critically evaluate information relating the client, their situation and possible reasons that their situation has arisen. 

  • UNIT STANDARD CCFO COMMUNICATING 
  • The learner is able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion when communicating and negotiating with the client. 

  • UNIT STANDARD CCFO SCIENCE 
  • The learner is able to use science and technology effectively and critically as a communication and information management tool. 

  • UNIT STANDARD CCFO DEMONSTRATING 
  • The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation when considering causes of a clients situation and attempting to resolve the issue amicably. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    LEGAL REQUIREMENTS

    The legal and statutory knowledge required is described in the Unit Standard ABF009.
    All procedures should meet recognised codes of practice as well as the obligations required under current legislation within South Africa.

    TERMINOLOGY

    Legal terminology relating to collections must be explained. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.