SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage the legal and administrative process for the collection of arrears within an asset banking environment 
SAQA US ID UNIT STANDARD TITLE
12752  Manage the legal and administrative process for the collection of arrears within an asset banking environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this Unit Standard are able to manage the legal and administrative processes for collecting arrears in an asset based financing environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The learner should demonstrate competence in mathematical literacy and communication at NQF level 3. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify the legal and administrative procedures to be followed when handing an arrears account 
OUTCOME NOTES 
Identify the legal and administrative procedures to be followed when handing an arrears account over to the legal department. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.The procedure to be followed is based on correct identification of the nature of the default. 
ASSESSMENT CRITERION RANGE 
Estrangement, criminal action, insolvency, death. Illness, disability, alienation, abscondment, abandonment, insurance shortfall) in accordance with company definitions, policy and procedures.
 

ASSESSMENT CRITERION 2 
2.Each type of default is described in terms of the applicable company rules pertaining to it. 

ASSESSMENT CRITERION 3 
3.The course of action and relevant documentary requirements is identified as defined in company policy. 

SPECIFIC OUTCOME 2 
Hand over the case to the legal department. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.The hand-over documentation is drawn up according to company guidelines and statutory requirements. 

ASSESSMENT CRITERION 2 
2.The correct company procedure relating to the instance is identified. 

ASSESSMENT CRITERION 3 
3.The identified procedure is implemented as specified. 

ASSESSMENT CRITERION 4 
4.Insurance related matters are processed according to company procedure. 

ASSESSMENT CRITERION 5 
5.The case is transferred to the legal department according to company procedure. 

ASSESSMENT CRITERION 6 
6.Attorney statements are monitored for progress. 

ASSESSMENT CRITERION 7 
7.Reports are generated as required by company policy. 

SPECIFIC OUTCOME 3 
Collect and recover the outstanding balance. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1.Claims are lodged as per company procedure. 

ASSESSMENT CRITERION 2 
2.Asset recovery is handed over to the appropriate party. 

ASSESSMENT CRITERION 3 
3.The asset is disposed of or written off based on its state on recovery. 

ASSESSMENT CRITERION 4 
4.Written reports describe the processes followed in the attempt to recover the outstanding balance or shortfall from relevant third party. 
ASSESSMENT CRITERION RANGE 
Estate, guarantor, insurance.
 

ASSESSMENT CRITERION 5 
5.The legal process is finalised as per company policy. 
ASSESSMENT CRITERION RANGE 
Estate, guarantor, insurance.
 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation for this Unit Standards shall be from the relevant education and Training Quality Assurer through formative and summative assessment by a registered Assessor. Assessment should be contextual and be conducted in the workplace as far as possible.

The relevant NSB and SGB should be notified of any feedback related to this qualification.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable.
  • The relevant ETQA will co-ordinate all moderation activities in accordance with their policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must be able to recognize the different legal entities describe their contractual ability. The learner should aim to attain competence against Unit Standard ABF009, Adhere to the legal and statutory requirements pertaining to the Asset Based Financing environment, an against Unit Standard ABF010, Perform basic mathematical calculations in a banking environment. They should also achieve ABF 011 After-sales customer service. In addition, they should demonstrate the following fundamental skills:
  • Telephonic skills.
  • Writing skills.
  • Negotiation and persuasion skills.
  • Communication skills. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • The learner is able to identify and solve problems using critical and creative thinking processes when attempting to recover monies owing. 

  • UNIT STANDARD CCFO WORKING 
  • The learner is able to work effectively with others as a member of a team, group, organization or community when handing the case over to the legal department. 

  • UNIT STANDARD CCFO COMMUNICATING 
  • The learner is able to work effectively with others as a member of a team, group, organization or community when handing the case over to the legal department. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
  • LEGAL REQUIREMENTS
  • The legal and statutory knowledge required is described in the Unit Standard ABF009.
  • All procedures should meet recognised codes of practice as well as the obligations required under current legislation within South Africa. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.