SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage a Client Service Centre in a law enforcement environment 
SAQA US ID UNIT STANDARD TITLE
120482  Manage a Client Service Centre in a law enforcement environment 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
11980  Administer a centre  Level 5  Level TBA: Pre-2009 was L5  10  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners in the field of law enforcement who manage a Client Service Centre in a policing environment.

A person credited with this unit standard will be able to:
  • Understand the receiving and taking over procedures of a Client Service Centre (CSC).
  • Provide client service.
  • Deal with financial aspect related to the Client Service Centre.
  • Deal with property related matters in the Client Service Centre.
  • Conduct policing related matters in the Client Service Centre.
  • Hand over a Client Service Centre. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the receiving and taking over procedures of a Client Service Centre. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Matters to be checked before taking over the Client Service Centre is identified in order to ensure a comprehensive hand over. 

    ASSESSMENT CRITERION 2 
    Matters to be checked before taking over the Client Service Centre are described in terms of the procedures needed for a hand over. 

    ASSESSMENT CRITERION 3 
    Identified matters are evaluated within a given case scenario. 

    SPECIFIC OUTCOME 2 
    Provide client service. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identified principles of service delivery are described in terms of its applicability within a law enforcement environment. 

    ASSESSMENT CRITERION 2 
    The main prescripts guiding service delivery is evaluated in terms of its applicability within a law enforcement environment. 

    ASSESSMENT CRITERION 3 
    The main prescripts and principles of service delivery are assessed during a given case study. 

    SPECIFIC OUTCOME 3 
    Deal with financial aspects related to the Client Service Centre. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The regulatory framework regarding financial aspects are identified in order to determine the various uses within the Client Service Centre. 

    ASSESSMENT CRITERION 2 
    The regulatory framework regarding financial aspects within the Client Service Centre is explained in terms of their applicability in a law enforcement environment. 

    ASSESSMENT CRITERION 3 
    The main principles of dealing with financial matters in the Client Service Centre are identified and adhered to. 

    ASSESSMENT CRITERION 4 
    The main registers needed for the management of financial aspects are completed in order to comply with financial audit requirements. 

    ASSESSMENT CRITERION 5 
    The regulatory framework, principles related to financial matters are evaluated during a given case study. 

    SPECIFIC OUTCOME 4 
    Deal with property related matters in the Client Service Centre. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The regulatory framework related to property within the Client Service Centre is identified in order to determine which are used within a law enforcement environment. 

    ASSESSMENT CRITERION 2 
    The regulatory framework related to property within the Client Service Centre is explained in terms of its applicability in a law enforcement environment. 

    ASSESSMENT CRITERION 3 
    The main principles of dealing with property in the Client Service Centre are identified and adhered to. 

    ASSESSMENT CRITERION 4 
    The main registers needed for the management of property are completed order to comply with audit requirements. 

    ASSESSMENT CRITERION 5 
    The regulatory framework, principles related to property are evaluated during a given case study. 

    SPECIFIC OUTCOME 5 
    Conduct law enforcement related matters in the Client Service Centre. 
    OUTCOME RANGE 
    Law enforcement related matters refer to but not limited to:
  • Registering complaints.
  • Operating computerized and or manual systems. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identified main aspects during the receving of the Client Service Centre are explained in terms of the registering of complaints. 

    ASSESSMENT CRITERION 2 
    All tasks related to the manning of the Client Service Centre are evaluated within a given case study. 

    SPECIFIC OUTCOME 6 
    Hand over a Client Service Centre. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Matters to be checked before handing over the Client Service Centre is identified order to ensure a comprehensive hand over. 

    ASSESSMENT CRITERION 2 
    Matters to be checked before handing over the Client Service Centre is described terms of the procedures needed for a hand over. 

    ASSESSMENT CRITERION 3 
    Identified matters are evaluated within a given case scenario. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Main principles and prescripts regarding service delivery.
  • Financial aspect related to the Client Service Centre.
  • Regulatory framework related to financial matters.
  • Regulatory framework related to property.
  • Property aspects related to the Client Service Centre.
  • Registering Complaints.
  • Operating Computerized and/or manual Systems. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognizing that problem-solving contexts do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 11980, " Administer a centre", Level 5, 10 credits.

    Specified Requirements
  • Specified requirements include legal and legislative specific requirements and are contained in one or more of the following documents:

    Legal
  • South African Police Service Act.
  • The Public Financial Management Act.
  • The Constitution of South Africa.

    Specifications, agreements and policies and procedures
  • Standing Operational procedures.
  • Take over and hand over refers to the procedures in taking control and handing over control of a Client Service Centre. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50122   National Certificate: Policing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  62289   Further Education and Training Certificate: Road Traffic Law Enforcement  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRIC POLICING INSTITUTE 
    2. C D M INDOOR RANGE 
    3. CITY OF JOHANNESBURG METROPOLITAN POLICE : FIREARM SERVICES 
    4. DEFENSIVE TRAINING CONCEPTS 
    5. EKHURHULENI SHOOTING AND TRAINING ACADEMY 
    6. HJN TRAINING CC Pretoria 
    7. Josmap Training Institute 
    8. MANGAUNG TRAFFIC COLLEGE 
    9. Mangaung Traffic Training College 
    10. PORT ELIZABETH TRAFFIC COLLEGE 
    11. SBV SERVICES MIDRAND 
    12. SBV SERVICES POLOKWANE 
    13. SHEPPERD ACADEMY 
    14. SNAP SOLUTIONS NETWX PTY LTD 
    15. SOUTH AFRICAN POLICE SERVICE / PROFESSIONAL DEVELOPMENT CENTRE 
    16. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION 
    17. SOUTH AFRICAN POLICE SERVICE IN SERVICE TRAINING PROVISION INSTITUTION 
    18. Tshwane Leadership & Management Academy/Tshwane Metro Police 
    19. TSHWANE METROPOLITAN POLICE DEPARTMENT ACADEMY 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.