SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Analyse the role that emotional intelligence plays in leadership 
SAQA US ID UNIT STANDARD TITLE
120305  Analyse the role that emotional intelligence plays in leadership 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

The qualifying learner is capable of:
  • Explain the concept of emotional intelligence and how this impacts on leadership.
  • Analysing the relationship between emotional intelligence and self-awareness in relation to leadership.
  • Analysing the relationship between emotional intelligence and self-management in relation to leadership.
  • Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
  • Applying techniques for responding to situations in an emotionally intelligent manner. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the role of emotional intelligence and how it impacts on leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of emotional intelligence is explained with examples. 

    ASSESSMENT CRITERION 2 
    The role and concept of self-esteem is analysed in terms of its relationship to emotional intelligence. 

    ASSESSMENT CRITERION 3 
    The concepts and roles of self-confidence and assertiveness is analysed in relation to leadership. 
    ASSESSMENT CRITERION RANGE 
    Assertiveness includes aggressiveness and submissiveness.
     

    ASSESSMENT CRITERION 4 
    The role of emotional intelligence is discussed in terms of its impact on leadership. 

    ASSESSMENT CRITERION 5 
    The concept locus of control is explained in relation to its impact on leadership. 
    ASSESSMENT CRITERION RANGE 
    Locus of control refers to external or internal forces and influences that impact on emotional intelligence.
     

    ASSESSMENT CRITERION 6 
    Attitudes are analysed in relation to responses in various leadership situations. 

    SPECIFIC OUTCOME 2 
    Analyse the relationship between emotional intelligence and self-awareness in relation to leadership. 
    OUTCOME RANGE 
    Self-awareness extends to but is not limited to the evaluation of own behaviour in authentic situations including the examining of self in socio-structural, political, cultural, economic, personal and work environments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-awareness in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-awareness is discussed and techniques for enhancing self-awareness are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-awareness include but are not limited to balancing locus of control, recognising and observing own feelings in given situations, managing emotions.
     

    ASSESSMENT CRITERION 3 
    The ability to deal constructively with reality is developed in order to enhance leadership potential. 
    ASSESSMENT CRITERION RANGE 
    Reality includes perceptions of given situations in case studies relating to leadership. Reality checks are measured via peer discussion, feedback and assessment.
     

    ASSESSMENT CRITERION 4 
    The role of feedback is discussed and analysed in relation to developing and enhancing self-awareness. 

    SPECIFIC OUTCOME 3 
    Analyse the relationship between emotional intelligence and self-management in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-management in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-management is explained and techniques for enhancing self-management are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-management include but are not limited to the evaluation of own management abilities from a communication, emotional intelligence and analytical perspective.
     

    ASSESSMENT CRITERION 3 
    The concepts and role of emotions, moods, temperament and emotional disorders are explained in relation to the impact they have on self-management and leadership. 

    ASSESSMENT CRITERION 4 
    Emotions are categorised into clusters and an indication is given of the non-verbal signals that can reveal the presence of emotions. 

    ASSESSMENT CRITERION 5 
    The impact of stress is examined in the context of emotional intelligence and techniques identified for managing stress for optimal interactions and performance. 

    SPECIFIC OUTCOME 4 
    Analyse the relationship between emotional intelligence and social awareness in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of emotional intelligence in handling relationships with others is discussed with examples from a leadership perspective. 

    ASSESSMENT CRITERION 2 
    The importance of being sensitive in demonstrating social awareness is explained with examples. 

    ASSESSMENT CRITERION 3 
    The role of emotional intelligence in building and maintaining levels of trust is discussed with examples. 

    ASSESSMENT CRITERION 4 
    Techniques for managing feedback to others in an emotionally intelligent manner are identified and explained using examples. 
    ASSESSMENT CRITERION RANGE 
    Feedback techniques in an emotionally intelligent manner include but are not limited to making allowances for others, seeking input from others, bonding with team members, giving hard feedback in terms of poor performance, the importance of objectivity and transparency, the importance of good listening skills, allowing others to voice opinions and views.
     

    ASSESSMENT CRITERION 5 
    The impact of emotional intelligence in dealing with varying social contexts is outlined and analysed with examples. 

    ASSESSMENT CRITERION 6 
    The importance of overcoming preconceived notions when dealing with social issues and problems is discussed with examples. 

    SPECIFIC OUTCOME 5 
    Apply techniques for responding to situations in an emotionally intelligent manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Emotional skills for coping with varying situations are discussed and applied in a leadership context. 

    ASSESSMENT CRITERION 2 
    The implications and consequences of applying emotional intelligence is explained with reference to motivation, conflict management and creating a positive environment. 

    ASSESSMENT CRITERION 3 
    Behavioural skills for coping with different scenario's in an emotionally intelligent manner are identified, discussed and applied to a leadership context. 

    ASSESSMENT CRITERION 4 
    Self-analysis is conducted to determine own emotional intelligence abilities. 

    ASSESSMENT CRITERION 5 
    Self-analysis is conducted to determine levels of emotional intelligence in given situations. 
    ASSESSMENT CRITERION RANGE 
    Self-analysis can be conducted via feedback from others, personality questionnaires etc.
     

    ASSESSMENT CRITERION 6 
    Strengths, talents and weaknesses are identified and the necessary actions taken to minimise weaknesses and enhance strengths and talents. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • JOHARI window
  • Giving and receiving feedback
  • The principles and theories of emotional intelligence
  • Behavioural skills in the context of self-awareness and emotional intelligence
  • Stress management 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret how emotional intelligence affect own work context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to gain feedback to enhance emotional intelligence. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to reduce negative stress resulting from ineffective self-management in a leadership context. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to determine one's own emotional intelligence strengths and weaknesses. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to practice emotional intelligence effectively. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conducting emotional intelligence analyses. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts relating to emotional intelligence do not exist in isolation and that varying internal and external factors will impact on this. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by integrating positive emotional intelligence in leadership. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Additional

    Articulation Possibilities:

    This Unit Standard will enable a learner to articulate to other qualifications in Business Administration, Generic Management, Public Finance Management and Administration, Municipal Finance Management and Administration, Human Resources Management, Communications. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Core  58008   National Diploma: Aircraft Piloting  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58580   National Certificate: Aerodrome Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  58023   National Diploma: Aircraft Piloting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  80066   National Certificate: Strategic Road Traffic Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Africa Corporate Training Institute and HR Consulting 
    3. Africa Institute For Public Administration 
    4. AfroXpert Performance Developement cc 
    5. Akili Training 
    6. All Access Holdings 
    7. Amabamba Recruitment 
    8. Amadube Investments CC 
    9. Asiphokuhle Training and Research Institute 
    10. AURECON TRAINING ACADEMY 
    11. Aviation Training Academy 
    12. Ayandona Manufacturing and Distribution (Pty) Ltd 
    13. Bantubanye Skills 
    14. Baobab Consulting and Training 
    15. Boikgantsho Consulting & Events 
    16. Break The Chains Development Services 
    17. BW Khuzwayo Consulting CC 
    18. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    19. CB Willemse Training 
    20. Classic Human Capital Solutions 
    21. College of Production Technology 
    22. Continuing Education Programme 
    23. Cre8ive Organisational Development 
    24. CREATIVE FOUNDATION TRAINING 
    25. CTC College(PTY) LTD. 
    26. Dean Institute Of Learning (Pty) Ltd 
    27. Dee's Training (PTY) LTD 
    28. Development Bank of Southern Africa (DBSA) 
    29. Didintle Training Services 
    30. Dimension Development Network 
    31. Ditirelo Skills Development Services 
    32. Edutraining Business College 
    33. Elective Training Institute Enterprise CC 
    34. Eskilz College (Pty) Ltd 
    35. Ethekwini Corporate and Human Resources Skills Development Unit 
    36. Execuprime Business College (Pty) Ltd 
    37. Express Model 405 
    38. Fire Protection Association of Southern Africa 
    39. Frugatrax Consultants 
    40. Glere Skills and Consultants 
    41. GOBELA CONSULTING 
    42. Goitsikitso Enterprise Trading 
    43. Gotsec Skills Training 
    44. Growth Management Consulting 
    45. Gudlhuza Development Solutions cc 
    46. HDPSA 
    47. Hlombe and Associates 
    48. IMITHENTE DEVELOPMENT HOLDINGS 
    49. Institute for Local Government and Housing 
    50. IQ Skills Academy (PTY) LTD. 
    51. JESUA CONSULTANTS (Hartenbos) (WA) 
    52. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    53. JNUTO Trading and Projects 
    54. Jobafrik Consulting 
    55. Josmap Training Institute 
    56. JTM Empowered 
    57. Kalideen Management 
    58. Kamanga Skills Projects 
    59. Karabo Ya Karabo 
    60. Kegatilwe Construction & Projects 
    61. Kernel Management and Consulting (PTY) LTD. 
    62. Keydimensions Risk Solutions 
    63. Kgolo Institute 
    64. Kgotla Trading Enterprise 
    65. Khosithi Training 
    66. Khula Nonke Training & Development 
    67. Kia Chuma 
    68. Lagnita Skills Solutions 
    69. Leronsa Trading Enterprise 
    70. Letlhokoa Management Services CC 
    71. Lewerb Holdings (PTY) Ltd 
    72. M.I.C. Training and Development 
    73. MacSteel Services Centres SA (WADEVILLE) (TP) 
    74. Maile Consulting 
    75. Makhophila Business Enterprise 
    76. Management College of Southern Africa (MANCOSA) 
    77. Mangalani Business Enterprises 
    78. Manpower Skills Academy 
    79. Maqhawe College 
    80. Masemase Consultancy CC. 
    81. Mathye and Ditlou Dynasty Corporate 
    82. Mcebo Technologies 
    83. Mgwezane Training and Events Management CC. 
    84. Miczo's Enterprise 
    85. Mimoisa Business Solutions CC 
    86. Mission Point Consulting 
    87. MJ Mafunisa Consulting (PTY) LTD 
    88. Mmalethabo Consulting 
    89. MML Consulting CC. 
    90. Mod-Mosh Projects and Consulting (PTY) LTD 
    91. Mortarboard Training Solutions 
    92. Mosako Wa Kitso 
    93. Multiple Productive Management Solutions 
    94. Ndrendre Building & General Services 
    95. Nemalale Eagles Consultancy CC 
    96. Networx for Career Development 
    97. Nghano Training and Development Centre 
    98. Nhlahle Development Agency 
    99. NJ & L Trading Enterprise CC. 
    100. Nkqubela Community Developers 
    101. NS Global Academy 
    102. Ntsangalala Business Enterprise 
    103. Nyankwavi Investment CC. 
    104. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    105. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    106. Organisational Development International (TP) 
    107. Outeniqua Leadership Institute 
    108. PanAfrican Supply Chain Academy 
    109. Pebetse Training and Consulting 
    110. Pioneer Business Consulting 
    111. PMA Holdings (PTY ) LTD. 
    112. Power Rush Trading 170 CC. 
    113. Powernexus 
    114. Production Management Institute 
    115. Production Management Institute of Southern Africa (PMI) 
    116. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    117. Production Management Institute of Southern Africa - Durban 
    118. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    119. PTDEV (Pty) Ltd 
    120. Pudi's Educational Services And Youth Development 
    121. Qabuka-Vuka Development Trading 
    122. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    123. Quick Leap Investment 
    124. Regent Business School (Pty) Ltd t/a Regent Business School 
    125. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    126. Resonance Institue of Learning 
    127. Sabela Learning Academy 
    128. Sanchaa Connection 
    129. Sasalethu Consulting and Associates 
    130. SAZM TRADING AND PROJECTS PTY LTD 
    131. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    132. Seige Trading Solutions 
    133. SEVEN ARROWS PROTECTION ALLIANCE CC 
    134. Sinokuhle Konke Trading Enterprise 
    135. Solstice Networks CC. 
    136. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    137. STARPLEX 408 CC 
    138. Summat Training Institute 
    139. SWARANANG MANAGEMENT CONSULTING CC 
    140. Tankimo Trading (Pty) Ltd 
    141. Tembe Service Providers 
    142. The Crimson CO CC. 
    143. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    144. Thubelihle Graduate Institute 
    145. Thuto Lere Community Empowerment Programme 
    146. Thuto-Boswa Education and Training Solution 
    147. Tlaletso Consultants 
    148. Tloumogale Business Development & Consulting 
    149. Tradesman Consulting and Training Solutions 
    150. Training Force (Pty) Ltd 
    151. Training Force (Pty) Ltd (Durban) (TP) 
    152. Triads Management Services 
    153. Tsebo Kitso Trainings 
    154. Tsebong Training Centre 
    155. Tshelopele Development Institution 
    156. Tshwane Training Institute (PTY) LTD. 
    157. Tsoga re dire Holdings (Pty) Ltd 
    158. TTTC 
    159. Tuns Trading and Projects (Pty) Ltd 
    160. Twin Peak Technologies 
    161. Ubuntu-Batho-Com-Corp-Services CC 
    162. Ukhamba Quality Skills 
    163. Umfolozi FET College 
    164. Umqondo Consultancy 
    165. Umsenge SDCS 
    166. University of Fort Hare 
    167. University of Venda 
    168. Vantage Training 
    169. Vicmat Consultants 
    170. Visionary Academy 
    171. Westline Aviation Pty Ltd 
    172. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    173. Y3K Training cc (CAPE TOWN) (TP) 
    174. Ya Hina Management Consulting and projects 
    175. Zag Consultants 
    176. Zanda Izifiso Ezinhle 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.