SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Co-ordinate volunteer activities 
SAQA US ID UNIT STANDARD TITLE
119730  Co-ordinate volunteer activities 
ORIGINATOR
SGB Victim Empowerment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner, in combination with other content related unit standards, will demonstrate an understanding of volunteerism in South Africa and be able to assist management in the co-ordination of volunteer activities within the community, organisation and workplace.

A learner accredited with this unit standard will be capable of:
  • Understanding the value of volunteerism in Victim Empowerment in the South African context
  • Distinguishing between the roles and responsibilities of volunteers and paid staff
  • Describing the roles and responsibilities of organisations/agencies utilising volunteers
  • Co-ordinating and implementing volunteer activities to a prescribed volunteer programme plan
  • Applying organisational procedures regarding the co-ordination of volunteer activities 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF level 2 or equivalent
  • Mathematical Literacy at NQF level 2 or equivalent 

  • UNIT STANDARD RANGE 
  • Range of ethics includes, but not limited to: issues of confidentiality, informed consent, preventing secondary victimization etc.
  • Range of orientation topics include, but not limited to: orientation to organisation, volunteer code of conduct, values and attitudes, mission, vision and nature of work.
  • Range of risks, include but is not limited to: event management risks, occupational health and safety risks, quality of service provision risks, vicarious traumatisation, [through the management of risks, the organization's liability is minimized] etc.
  • Range of occupational risks include, but are not limited to: burnout, over emotional involvement, stress, vicarious traumatisation etc.
  • Range of administrative systems include, but are not limited to: volunteer rosters, travel schedules, intake registers etc. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand volunteerism in South Africa. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of volunteerism in South Africa is defined according to relevant sources of reference. 
    ASSESSMENT CRITERION RANGE 
    References includes Volunteers South Africa (VOLSA).
     

    ASSESSMENT CRITERION 2 
    The nature and scope of volunteering in the Victim Empowerment sector in South Africa is described with examples. 

    ASSESSMENT CRITERION 3 
    Motives for volunteering are described with examples from the South African Victim Empowerment sector. 

    ASSESSMENT CRITERION 4 
    The value of volunteerism in the provision of Victim Empowerment services is explained with examples. 

    ASSESSMENT CRITERION 5 
    International perspectives on volunteerism are outlined according to common international understanding. 
    ASSESSMENT CRITERION RANGE 
    International understanding includes the International Association for Volunteer Effort (IAVE).
     

    SPECIFIC OUTCOME 2 
    Distinguish between the roles and responsibilities of volunteers and paid staff. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The roles that volunteers can fulfil in communities and organisations are described with examples. 

    ASSESSMENT CRITERION 2 
    The rights and responsibilities of volunteers are listed as described by relevant sources of reference. 
    ASSESSMENT CRITERION RANGE 
    References includes but are not limited to Volunteer South Africa (VOLSA).
     

    ASSESSMENT CRITERION 3 
    Ethics relating to volunteering in the Victim Empowerment sector is explained according to organisational practice. 
    ASSESSMENT CRITERION RANGE 
    Range of ethics includes, but not limited to: issues of confidentiality, informed consent, preventing secondary victimisation etc.
     

    ASSESSMENT CRITERION 4 
    The roles and responsibilities of paid staff in an organisation that utilises volunteers in Victim Empowerment are described with appropriate examples. 

    SPECIFIC OUTCOME 3 
    Describe the roles and responsibilities of organisations/agencies utilising volunteers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The rationale of having a formal Volunteer Management Programme is explained and key components of the Volunteer Management Cycle is described according to relevant sources of reference. 

    ASSESSMENT CRITERION 2 
    The techniques used to recruit and select volunteers are explained as per Victim Empowerment organisation/institution/workplace policies and procedures. 

    ASSESSMENT CRITERION 3 
    Volunteer induction and orientation procedures are described according to the Victim Empowerment organisation/institution/workplace practices. 
    ASSESSMENT CRITERION RANGE 
    Range of orientation topics include, but not limited to: orientation to organisation, volunteer code of conduct, values and attitudes, mission, vision and nature of work.
     

    ASSESSMENT CRITERION 4 
    Risks associated with volunteer programmes are identified and the value of managing these risks are described according to relevant sources of reference. 
    ASSESSMENT CRITERION RANGE 
    Range of risks, include but is not limited to: event management risks, occupational health and safety risks, quality of service provision risks, vicarious traumatisation, [through the management of risks, the organisation's liability is minimised] etc.
     

    ASSESSMENT CRITERION 5 
    Tools and techniques used in monitoring and evaluating volunteer activities are explained according to relevant sources of reference. 
    ASSESSMENT CRITERION RANGE 
    References include but are not limited to Volunteer South Africa (VOLSA).
     

    ASSESSMENT CRITERION 6 
    Occupational risks experienced by service providers in Victim Empowerment are explained and the relevant "self-care" techniques are used by affected volunteers in accordance with organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Range of occupational risks include, but are not limited to: burnout, over emotional involvement, stress, vicarious traumatisation etc.
     

    SPECIFIC OUTCOME 4 
    Co-ordinate and implement volunteer activities to a prescribed volunteer programme plan. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The roles, responsibilities and skills of the volunteer co-ordinator are described according to relevant sources of reference. 
    ASSESSMENT CRITERION RANGE 
    References include but are not limited to Volunteer South Africa (VOLSA).
     

    ASSESSMENT CRITERION 2 
    The key components of a volunteer programme plan are listed and briefly described with appropriate examples. 

    ASSESSMENT CRITERION 3 
    The role of volunteers in planning, monitoring and evaluating their volunteer programme plan are explained with examples. 

    SPECIFIC OUTCOME 5 
    Apply organisational procedures in co-ordinating volunteer activities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relevant organisational systems and procedures for managing volunteers are explained according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    The relevant administrative systems in co-ordinating volunteer activities are listed as per organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Range of administrative systems include, but are not limited to: volunteer rosters, travel schedules, intake registers etc.
     

    ASSESSMENT CRITERION 3 
    Volunteer rosters are described and designed based on a specific case study. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Moderation
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the Exit Level Outcome of the Qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Volunteers South Africa (VOLSA)
  • International Association for Volunteer Effort (IAVE)
  • Integrated Victim Empowerment Policy
  • The Service Charter for Victims of Crime (2004) 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation and community to co-ordinate volunteer activities in the context of Victim Empowerment. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and evaluating information to ensure that volunteer activities are effectively co-ordinated. 

    UNIT STANDARD CCFO COMMUNICATING 
    Using oral and written forms of Communication effectively to persuade all role-players to collaborate in co-ordinating the activities of volunteers. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts in Victim Empowerment volunteer co-ordination and requires a co-ordinated approach. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local communities by co-ordinating the activities of volunteers. 

    UNIT STANDARD ASSESSOR CRITERIA 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Victim Empowerment or a related sub-field of Human and Social Studies at a minimum of NQF level 4. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49688   National Certificate: Victim Empowerment  Level 3  NQF Level 03  Reregistered  2023-06-30  HW SETA 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  65569   Further Education and Training Certificate: Adventure Based Learning  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.