SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide on board in-flight passenger care 
SAQA US ID UNIT STANDARD TITLE
119081  Provide on board in-flight passenger care 
ORIGINATOR
SGB Aerospace Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Physical Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  14 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard will be able to:
  • Conduct pre-flight operations
  • Conduct safety demonstrations and briefings
  • Provide in-flight services
  • Provide post-flight services
  • Maintain aeroplane hygiene

    This unit standard contains competencies that will equip learners with the appropriate knowledge and skills for providing in-flight passenger care on board aeroplanes in accordance with regulatory requirements and operational procedures. These competencies furthermore provide the building blocks that will lead learners towards the achievement of the Flight Attendant Licence as required by the South African Civil Aviation Authority thereby contributing towards the full development and functionality of learners within an aviation support operations environment.

    The benefit to society and enterprise lies in a professional community of flight attendants who are able to provide a safe, secure and efficient travel experience to air transportation users. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills attitude and/or equivalent:
  • English Communication and Mathematical Literacy at NQF Level 4 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this unit standard:
    The provision of in-flight passenger care and crew services in a scheduled air operation environment in compliance with:
  • Parts 121 of the South African Civil Aviation Regulations
  • SA-CATS-FCL 64 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Conduct pre-flight operations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Self-readiness for flight is confirmed in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Readiness for flight includes but is not limited to:
  • Personal grooming, health and hygiene, relevant flight and travel documentation, read safety notices and attend crew briefings.
     
    		•

    ASSESSMENT CRITERION 2 
    Cabin is prepared for the boarding of passengers in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Cabin preparation includes but is not limited to:
  • Emergency equipment checked, cabin security assessed, verification of passenger manifests, cabin and galley readiness and functionality of equipment, bar and catering stock is checked for sufficiency.
     
    		•

    ASSESSMENT CRITERION 3 
    Emergency and service equipment defects are logged and cabin status reported in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 4 
    Boarding position is assumed by Flight Attendant in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 5 
    Passengers are boarded on the aeroplane in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Passenger boarding includes but is not limited to:
  • The checking of passenger boarding documentation and the monitoring of passenger boarding onto the aeroplane.
     
    		•

    ASSESSMENT CRITERION 6 
    Flight crew is informed of special attention passengers boarded on the flight in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Special attention passengers include but are not limited to:
  • Persons with disabilities, under security supervision, who appear to be under the influence of a narcotic or intoxicating substance or who require medical attention.
     
    		•

    ASSESSMENT CRITERION 7 
    Aeroplane doors and exits are prepared, closed and cross-checked for departure in accordance with regulatory requirements and operational procedures. 

    SPECIFIC OUTCOME 2 
    Conduct safety demonstrations and briefings. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Supplemental briefings are conducted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Supplemental briefings include but are not limited to:
  • Briefings for special attention passengers, passengers with infants, passengers seated at emergency exits.
     
    		•

    ASSESSMENT CRITERION 2 
    Pre-flight safety information is communicated to passengers in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Pre-flight safety information includes but is not limited to:
  • Stowage of baggage, seating and safety belts, use of electronic devices, location of doors and exits, emergency exit lighting, safety features card, supplemental oxygen, location of flotation devices, Non-Smoking policy.
     
    		•

    ASSESSMENT CRITERION 3 
    Cabin is prepared and sterile cabin is confirmed in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Sterile cabin includes but is not limited to:
  • The correct stowage of baggage and loose articles, electronic equipment switched off, seatbelt signs adhered to, armrests down and tray tables stowed.
     
    		•

    ASSESSMENT CRITERION 4 
    In-flight information is communicated to passengers in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    In-flight information includes but is not limited to:
  • Services and product information, Customs and Immigration procedures.
     
    		•

    ASSESSMENT CRITERION 5 
    Pre-landing briefings are conducted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Pre-landing briefing includes but is not limited to:
  • The correct stowage of baggage, electronic equipment switched off, seatbelts signs adhered to, armrests down and tray tables stowed, delayed arrivals.
     
    		•

    ASSESSMENT CRITERION 6 
    Post landing briefings are conducted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Post landing briefings include but are not limited to:
  • Safety and security briefings, relevant information with regard to the destination.
     
    		•

    SPECIFIC OUTCOME 3 
    Provide in-flight services. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Passenger needs are identified, attended to and monitored throughout the flight in accordance with operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Passenger needs include but are not limited to:
  • Pillow, Blankets, Children's Entertainment Pack, Headphones, Reading Material and general passenger well being.
     
    		•

    ASSESSMENT CRITERION 2 
    Functionality of passenger service facilities is monitored and maintained in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Functional service facilities include but are not limited to:
  • Reading light, call button, in-flight entertainment, toilets.
     
    		•

    ASSESSMENT CRITERION 3 
    Catering equipment is prepared for food and bar service delivery in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 4 
    Food and beverage service is provided in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 5 
    The cabin is stripped in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 6 
    Sterile cabin is prepared for landing in accordance with regulatory requirements and operational procedures. 

    ASSESSMENT CRITERION 7 
    Passengers are disembarked from the aeroplane in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Disembarkation includes but is not limited to:
  • Monitor safe exit, baggage removal and special attention passengers are assisted.
     
    		•

    SPECIFIC OUTCOME 4 
    Maintain Aeroplane Hygiene. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Areas of risk on board aeroplanes are identified and the effect of the aeroplane environment on in-flight health conditions is described in the context of regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Areas of risk include but are not limited to:
  • Cabin, Galley, Toilets.
    The effect of the aeroplane environment on in-flight health conditions includes but is not limited to:
  • The configuration of the aeroplane, the number of flight crew members on board.
     
    		•

    ASSESSMENT CRITERION 2 
    Sources of unhygienic conditions on board the aeroplane are identified and the associated hazards described in the context of regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Sources of unhygienic conditions include but are not limited to:
  • Blocked drains, dirty ovens due to spillage, contaminated equipment (trolleys, coffee and teapots), oxygen/air flow outlets, flying into high risk areas.
     
    		•

    ASSESSMENT CRITERION 3 
    The spread of unhygienic conditions on board the aeroplane are controlled in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Controlling the spread of unhygienic conditions on board the aeroplane includes but is not limited to:
  • Disinfectant sprays are used for general cleanliness and areas of risk on board the aeroplane are maintained.
     
    		•

    ASSESSMENT CRITERION 4 
    Unhygienic conditions on board the aeroplane are reported in accordance with regulatory requirements and operational procedures. 

    SPECIFIC OUTCOME 5 
    Provide post-flight services. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Post flight security checks and procedures are conducted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Security checks and procedures include but are not limited to:
  • Suspicious items or devices, lost property, stowaways, packing away of supplementary passenger safety equipment like belly loops, extension seat belts, wheel chairs.
     
    		•

    ASSESSMENT CRITERION 2 
    Post flight debriefings are conducted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Debriefings include but are not limited to:
  • Incidents and accidents, defects, unusual occurrences.
     
    		•

    ASSESSMENT CRITERION 3 
    Documented reports are submitted in accordance with regulatory requirements and operational procedures. 
    ASSESSMENT CRITERION RANGE 
    Reports include but are not limited to:
  • In-flight reports, defect logs, Incident or Accident reports.
     
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA in accordance with the current ETQA regulations.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Other ETQA's who have a Memorandum of Understanding with the relevant ETQA would be responsible for moderation of learner achievements of learners who meet the requirements of this qualification. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Aeroplane characteristics and unique features of aeroplane type
  • Operational procedures Personal grooming, health and hygiene
  • Operational procedures for cabin crew co-ordination and communication during normal, abnormal and emergency situations
  • Operational procedures for the normal, non-routine and emergency operation of aeroplane exits
  • Operational procedures for the safety and care of passengers, special attention passengers and flight crew during boarding and disembarkation of aeroplane
  • Operational procedures for the acceptance, safe handling and stowage of baggage during boarding and disembarkation of aeroplane
  • Operational procedures and regulatory requirements for the preparation and service of Food and Beverage
  • Operational procedures and regulatory requirements for passenger briefings
  • Operational procedures for de-briefings
  • Operational procedures and regulatory requirements for conducting pre-flight, during flight and post-flight checks
  • Operational procedures and regulatory requirements for aircraft hygiene 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners can identify and solve problems by:
  • Recognising and managing potential disruptive passengers and potential life threatening situations that could impact on passenger safety, security and well being.
  • Identifying and attending to sources of unhygienic conditions which could compromise the health of occupants on board the aeroplane. 
    		•

    UNIT STANDARD CCFO WORKING 
    Learners can work effectively with others and in teams:
  • The importance of communication with team members during all or in all situations. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Self organisation and management is demonstrated by:
  • Maintaining personal hygiene and grooming.
  • Communicating important information to flight crew and relevant information to passengers.
  • Setting aside sufficient time to log defects and compile in-flight reports.
  • Managing time effectively. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Learners can collect, analyse, organise and critically evaluate information when:
  • Conducting pre-flight, supplemental, pre-landing and post-landing briefings.
  • Relaying and providing necessary safety information.
  • Conducting post flight security checks and procedures.
  • Compiling and submitting reports using information gathered pre-flight, during flight and post-flight.
  • Assessing the serviceability and functionality of equipment. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Learners can communicate effectively by:
  • Performing all necessary briefings to passengers and flight crew.
  • Communicating important information to flight crew.
  • Verbal information is communicated in a clear, concise and audible manner.
  • All salient information is incorporated into written communications.
  • All incidents and accidents are comprehensively reported. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Learners can use science and technology:
  • Using equipment correctly when required in accordance with manufacturer's specifications. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners can understand:
  • The consequences of not adhering to legislation and standard operating procedures.
  • The importance of adhering to procedures and regulations that govern the aviation environment.
  • The importance of maintaining aeroplane hygiene to ensure the continued good health and safety of passengers and flight crew members when traveling to and from contagious high risk areas. 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
    Learners can understand the importance of:
  • Enhancing tourism through meeting international safety, security and passenger care standards.
  • Being able to apply knowledge, understanding and skill in contributing towards the caring and well being of society. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:
    Specified requirements

    Specified requirements include legal and legislative specific requirements and are contained in one or more of the following documents:
  • Occupational Health and Safety Act
  • Health Act
  • Immigration Act
  • Customs and Excise Act
  • Foodstuffs, Cosmetics and Disinfectants Act
  • Liquor Products Act
  • "Stripping the cabin" refers to the clearing of all food and beverage service items

    Credits
    Total hours required by the learner to achieve the required outcomes:

    Activity
    Classroom learning 90 Hours
    On-the-job learning 50 Hours
    Self directed learning 30 Hours
    Coaching required 20 Hours
    Other 0
    Total 190 Hours 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  18943   National Certificate: Tourism: Cabin Crew  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-01-10  CATHSSETA 
    Elective  58023   National Diploma: Aircraft Piloting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.