SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Assist and support learners to manage their learning experiences 
SAQA US ID UNIT STANDARD TITLE
117865  Assist and support learners to manage their learning experiences 
ORIGINATOR
SGB Occupationally-directed ETD Practitioners 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 05 - Education, Training and Development Adult Learning 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9931  Advise and refer learners  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:
  • Source and maintain information to assist and support learners;
  • Provide assistance and support to learners;
  • Maintain records of assistance and support provided; and
  • Review support services. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Exposure to education, training and development environments and practices. 

    UNIT STANDARD RANGE 
    This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.

    This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Source and maintain information to assist and support learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A review of learner needs identifies the kinds of assistance or support that learners may need. 
    ASSESSMENT CRITERION RANGE 
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.
     

  • ASSESSMENT CRITERION 2 
    Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners. 

    ASSESSMENT CRITERION 3 
    Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered. 

    ASSESSMENT CRITERION 4 
    Information is maintained in a secure and accessible manner, using a manageable information management system. 

    SPECIFIC OUTCOME 2 
    Provide assistance and support to learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Learner needs are established in a sensitive, caring and professional manner. 

    ASSESSMENT CRITERION 2 
    Assistance and support provided is accurate and relevant to the learner needs. 

    ASSESSMENT CRITERION 3 
    Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process. 

    ASSESSMENT CRITERION 4 
    Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs. 

    ASSESSMENT CRITERION 5 
    Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services. 
    ASSESSMENT CRITERION RANGE 
    Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.
     

    ASSESSMENT CRITERION 6 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 3 
    Maintain records of assistance and support provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Records capture the learner's needs and the essential nature and content of assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Records are consistent with the assistance and support actually provided. 

    ASSESSMENT CRITERION 3 
    Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable. 

    ASSESSMENT CRITERION 4 
    Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping. 

    ASSESSMENT CRITERION 5 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 4 
    Review support services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The review reveals strengths and weaknesses of the support resources and assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria. 

    ASSESSMENT CRITERION 3 
    Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Assessors for this unit standard must be registered with the relevant ETQA.

    2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:
  • Types of information and support learners entering learning programmes or an occupation are likely to need.
  • Activities and techniques for identifying learner information and support needs.
  • Sources of information.
  • Employment services centres and counselling centres available in the region.
  • How to maintain a database of information.
  • Activities and techniques for providing information to learners.
  • Knowing who to refer learners to, when and why.
  • How to keep records of information and support provided to learners.
  • Techniques for reflecting on practice and integrating lessons learned into future practice.
  • Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65051   Further Education and Training Certificate: Arts and Culture Development Support  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Core  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Core  50334   National Certificate: Occupationally Directed Education Training and Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64697   Further Education and Training Certificate: Community Health Work  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57428   Further Education and Training Certificate: Youth Development  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. ABASUNGULI TRAINING SPESIALISTS (PTY) LTD 
    3. Abinet Training and Development 
    4. Academy for Continuous Professional Development 
    5. Academy of People Development Primary Co-operative Limited 
    6. Academy of York Pty Ltd 
    7. Access Employment Skills & Development Agency 
    8. Accreditation & Training Services 
    9. Acquired Skills Training Consultancy t/a ASK Training Consultancy cc 
    10. Advantage Training Services cc 
    11. AFRICA COMPETENCY DEVELOPMENT (PTY)LTD 
    12. Aldabri 106 Institute for Quality Pty Ltd 
    13. Amaqamu Project Management and Consulting 
    14. Amyoli Consulting 
    15. AQUARIUS SKILLS SOLUTION 
    16. Aquila Summa Offensa Responsio Iugales Praestructio (ASORIP) (NPC) 
    17. Assessment & RPL College (Pty) Ltd 
    18. Assessment and Entrepreneurship Centre 
    19. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    20. ATE Solutions (Pty) Ltd 
    21. Bangwaketse Trading and Projects 
    22. Bayahamba MDK Trading cc 
    23. Berry Rose Project Consultants & Service Providers 
    24. Betanozone (Pty) Ltd 
    25. Birnam Business College (Pty) Ltd 
    26. Bohlali Provider Support 
    27. Boikgantsho Consulting & Events cc 
    28. Bonang Training & Development 
    29. BORDERGATE EVENTS MANAGEMENT AND PROJECTS 
    30. Boston City Campus and Business College (PTY) Ltd 
    31. BOTSHO BOTLE RESOURCES 
    32. BPK Trading and Project 
    33. Brain Boosters Business Education (PTY) LTD 
    34. Brainwave Projects 1997 CC 
    35. Breakeven 59(PTY) Ltd 
    36. Brilliant Ideas Consulting General Trading 
    37. BRUNIQUEL & ASSOCIATES PTY LTD 
    38. Bull's Business and Skills Training Institute 
    39. Business Development Unit (PTY)Ltd 
    40. Business Intelligence Trading 48 (PTY) LTD 
    41. Business Management Training College (Pty) Ltd 
    42. Cale Developments 
    43. Chartall Business College 
    44. Colleen Osorio Skills Development Consultancy cc 
    45. Commisioned Training cc 
    46. Compass Academy of Learning 
    47. Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services 
    48. Cool Ideas 1 (PTY) LTD. t/a VERYCOOLIDEAS 
    49. CORE TRAINING INTERNATIONAL 
    50. Covenant Kids 
    51. D and D Lwazi Renaissance Research and Development Institute 
    52. D M Management and Consulting 
    53. Dabulamanzi & Njabulo Ndaba Consulting cc 
    54. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    55. Diligence Defined Projects PTY Ltd t/a Deligence Defined 
    56. Dintshang Trading 
    57. Ditshiamiso Business Enterprise cc 
    58. Divine Inspiration Trading 704 PTY Ltd 
    59. DRM Skills Academy 
    60. Durban Institute of Skills Training cc 
    61. Eagles Wings Skills Development Consultants 
    62. Edu-K of South Africa cc 
    63. Edubridge Training Solutions 
    64. EDUCATION AND DEVELOPMENT FOUNDATION ASS INC 
    65. EDUCATION AND DEVELOPMENT FOUNDATION ASSOCIATION INC 
    66. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    67. Elective Training Institute Enterprise CC 
    68. Emergence Learning Academy (Pty) Ltd 
    69. Empire Conferencing and Training 
    70. Enjo Consultants 
    71. Entsimbini Trading and Catering 
    72. Environment and Language Education Trust 
    73. Funda Africa Academy (Pty) Ltd 
    74. Future Performance Training and Development 
    75. Future-Teacher (Pty) Ltd 
    76. Fuze Divergency Enterprise2 Pty Ltd 
    77. GCube Communications cc 
    78. Gotsec Skills Training 
    79. HAGGIE STEEL WIRE ROPE (MEMBER OF SCAW METALS GROUP) (Cleveland) 
    80. HDPSA 
    81. HEART Solutions 
    82. HRD Performance Consultants 
    83. HRD Training & Consulting 
    84. ICM t/a Institute for Career Management 
    85. Igugu Training and Investments 
    86. Ikhowe Staffing Solutions cc 
    87. IMPI TRAINING (PTY)LTD 
    88. IN TUITION 
    89. Inclusion support services 
    90. Infomage 
    91. Inkwazi Learning Network 
    92. INKWENKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc 
    93. Institute of Professional Studies and Services 
    94. IQ Academy (previously known as Fernwood Business College) 
    95. Isamon Integrated 
    96. Isamon Vocational College of Excellence Pty Ltd 
    97. Isibani Skills Academy 
    98. Isibani Soluntu Development Trust 
    99. ITO Focus Buffalo City 
    100. ITO Focus East Rand cc 
    101. IYAM Investments (Pty) Ltd 
    102. Jale Holdings (Pty) Ltd 
    103. Jenk Business Enterprise 
    104. JESUA CONSULTANTS (Hartenbos) (WA) 
    105. Josmap Training Institute 
    106. Jothavir Skilling t/a Eduskills Rainbow 
    107. Kapoko Trading Enterprise 5 
    108. Karabo Info Centre and Trading 
    109. KBB Training Academy 
    110. Keetileafrika Training Institute 
    111. Kgaka Kgolo Institute 
    112. Kgang-Kgolo Consulting 
    113. Khaas Training Academy 
    114. KHULISANE ACADEMY 
    115. KINGSBURY INTERNATIONAL COLLEGE SA (PTY) LTD (Middelburg)(TP) 
    116. KINGSBURY INTERNATIONAL COLLEGE SA PTY LTD 
    117. Kitso Bokamoso Training Solution 
    118. kitso Interventions 
    119. KITSO TRAINING AND DEVELOPMENT 
    120. Klein Karoo Resource Centre 
    121. LBK Trading 
    122. Learn Ability and Training Development t/a LearnAbility 
    123. Learnership Support Systems (Pty) Ltd 
    124. Learning Performance Link 
    125. Leratham Supply Distribution and Enterprise 
    126. Leronsa Trading Enterprise 
    127. LESEDI EDUCARE ASSOCIATION 
    128. Life Projects 
    129. Loago Business Consulting 
    130. LONA ULWAZI CONSULTANTS CC 
    131. M3i Skills Development 
    132. Maccauvlei Learning Academy 
    133. Manzezulu Consulting Agency 
    134. Mapheto Business Enterprises t/a MBE 
    135. Matimba Management and Labour cc 
    136. Mawethu Training 
    137. MENTORNET (PTY) LTD 
    138. Mgwezane Training and Events Management CC. 
    139. MIET 
    140. Mind Vision Education 
    141. Motheo Training Institute Trust 
    142. MSC Education Holdings Pty Ltd 
    143. Mthimkhulu Skills Development Services 
    144. Mtk Corporation Solutions 
    145. MWG Logistical Services 
    146. National Versatile Training Institute 
    147. Ndzalama Training 
    148. Nero Training Consultants cc 
    149. Netgrow Training Solutions 
    150. Networx for Career Development 
    151. Nkinane Training Institute and Consulting (Pty) Ltd 
    152. Nkqubela Community Developers 
    153. Nomagwanishe Investments cc 
    154. Noni Community Development 
    155. NORTHLINK COLLEGE 
    156. NS Zonke Management Consultants 
    157. Nsovo Learning Academy 
    158. Ntevho-Ketso Training and Recruitement Consultancy cc 
    159. Ntsangalala Business Enterprise 
    160. OMNI HR CONSULTING PTY LTD 
    161. Opehst Trading 
    162. Open Learning Group 
    163. Organisation Test 1 
    164. Pace Career Centre 
    165. Pachi Global Foundation 
    166. Paradise Skills Development 
    167. PC Educational Holdings 
    168. PCS LEARNING SOLUTIONS 
    169. PEAKFORD MANAGEMENT CONSULTING 
    170. PEDRA BUSINESS ADMINISTRATORS cc 
    171. Peritum Agri Institute Pty LTD 
    172. Petra institute of Development (PTY) Ltd 
    173. Phangwana Consulting and Training Services 
    174. Pholo Human Capital 
    175. Pitt Institute T/A Imithombo Institute 
    176. PMA Holding (Pty) Ltd 
    177. PMG Education (Pty) Ltd 
    178. PND Academy of Learning cc 
    179. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    180. PRIOR LEARNING CENTRE 
    181. PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD 
    182. Professional Development and Training Institute (Pty) Ltd 
    183. QED-Quality Executive Development 
    184. QPD CONSULTANTS 
    185. Reflections Development Institute 
    186. Regenesys Management (Pty) Ltd 
    187. Resonance Institue of Learning 
    188. Retshetse Training Project 
    189. S A Skills Solutions (Pty) Ltd 
    190. Saint Colonel Graduate Institute (PTY) Ltd 
    191. SAKHISISIZWE PROJECTS 
    192. Sanchaa Connection 
    193. SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY 
    194. Sanku Consulting Agency 
    195. Scan Training Solutions 
    196. SEOPOSENGOE TRAINING CONSULTANCY CC 
    197. SERITI INSTITUTE 
    198. Sgobodi Trading 
    199. Shine The Way 294 
    200. Sigodi Development Services and Associates (SDS) cc 
    201. Sinobomi Consulting Services 
    202. Sirius Training 
    203. Sisazi Consulting 
    204. SIYAKHULA TRUST 
    205. Siyakhula Trust ETD Institute Pty Ltd 
    206. SIYANQOBA SEMINARS PTY LTD 
    207. Sizani Consulting cc 
    208. SKILLS DYNAMICS AFRICA PTY LTD 
    209. Skillsversity 
    210. Sondela Academy PTY LtD 
    211. Southern African Institute of Learning (SAIL) 
    212. Spotru Training Centre 
    213. SPS Consulting (Pty) Ltd 
    214. Starplex 489 cc 
    215. T & T Appointments 
    216. TEAM CONSULTANTS CC 
    217. Tembe Service Providers 
    218. Thabelanang t/a Thabelanang Trading Enterprise 
    219. Thantaswa Development Services 
    220. THE GMC GROUP PTY LTD 
    221. The Institute of People Development 
    222. The Iscariota Group (Pty) Ltd 
    223. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    224. THE SKILLS FACTOR 
    225. The Skills Launchpad 
    226. The Supreme Training Academy 
    227. Thobologo Training and Education Group (Pty) Ltd 
    228. Thuba Segole Bed and Breakfast and Enterprise 
    229. Thuto Adult Centre 
    230. Thuto Botshabelo Training Academy 
    231. Thuto Ya Setshaba Training Services (Pty) Ltd 
    232. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    233. Tinissa Trading 29 PTY Ltd 
    234. TMG Quality Services 
    235. TPN Training and Recruitment cc 
    236. Train 2 Teach (PTY) Ltd 
    237. Training Answers 
    238. Trainyoucan 
    239. True Reflection Training and Development cc 
    240. TSD Business Solutions 
    241. Tshwane South College for (ECD Academy) 
    242. Tununu Trading cc 
    243. Ulwazi Training & Development 
    244. Umzansi Educational Programs Centre 
    245. Vaiti Staffing and Training Solutions cc 
    246. Vutivi Training and Skills Development 
    247. VUTLHARI BYA DZONGA CONSULTANTS 
    248. Xenocorp 346 t/a Brain Gain Training and Consultancy 
    249. Xumakho General Trading 
    250. Yellow Media Publishers (Pty) Ltd 
    251. Zamsiba Development Consultants 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.