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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Implement an effective change management programme to achieve specified objectives 
SAQA US ID UNIT STANDARD TITLE
116925  Implement an effective change management programme to achieve specified objectives 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate an understanding of organisational transformation and the role of change management in assisting with this, in order to support the bringing about of transformation in South Africa.

In particular, on completion of this Unit Standard, the learner is able to:
  • Demonstrate the business case for implementing change management.
  • Develop a change methodology for a particular organisation.
  • Complete and report on research in this knowledge area.
  • Identify forces promoting and opposing change.
  • Describe appropriate actions to minimise risks associated with change.
  • Discuss issues of responsibility, authority, power and influence in this context.
  • Provide and evaluate change management models.
  • Relate the learning gained in achieving this Unit Standard to Organisational Transformation and Change Management (OT&CM). 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in:
  • Communication at NQF Level 4 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate the effectiveness of planned change and reactive change in achieving organizational transformation objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A survey regarding change is conducted within a particular organisation and the findings recorded in a written report. 

    ASSESSMENT CRITERION 2 
    The way in which planned change is introduced and managed in an organization is explained with examples. 

    ASSESSMENT CRITERION 3 
    Reactive change is introduced and managed in an organization is explained with examples. 

    ASSESSMENT CRITERION 4 
    A report is drafted giving clear identification of business indicators that have improved as a result of planned and/or reactive change. 

    ASSESSMENT CRITERION 5 
    The case for planned change in achieving transformation objectives in a chosen organisation, rather than reacting to changing circumstances, is presented to key stakeholders. 

    ASSESSMENT CRITERION 6 
    The way in which an organisation can effectively achieve sustainable positive results by implementing change management is presented to management. 

    SPECIFIC OUTCOME 2 
    Carry out a risk/benefit analysis of instituting a change management programme in a selected organization. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The risk/benefit analysis promoting a change management programme in an organization is presented to management. 

    ASSESSMENT CRITERION 2 
    The forces which are in favour of, and those opposed, to change in a selected organization are identified and explained in a written report. 

    SPECIFIC OUTCOME 3 
    Describe appropriate actions which will minimize risks, relating to change management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The ways in which the risks associated with change in an organization can be minimized and explained with examples of successful practice. 

    ASSESSMENT CRITERION 2 
    A process to obtain feedback is developed for the organization. 

    ASSESSMENT CRITERION 3 
    A process is illustrated whereby feedback can be recorded, documented and circulated. 

    ASSESSMENT CRITERION 4 
    A plan is drawn up which includes actions to circumvent identified risks to organisational transformation and to turn these into opportunities. 

    SPECIFIC OUTCOME 4 
    Provide and evaluate examples of successful implementation of an effective change management model in an organization. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The ways in which variations in responsibility, authority, power and/or influence have an impact on the planned outcomes of a change management project are explained with examples. 

    ASSESSMENT CRITERION 2 
    Change management models used by an organization are evaluated for effectiveness and recommendations are made on how the plan could be improved. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the South African Constitution in its current form.
  • An overview of South Africa's Bill of Human Rights in its current form.
  • The features of change management.
  • Characteristics of planned and reactive change.
  • Identification of risk related to change.
  • Understanding of issues of responsibility, authority, power and influence.
  • Various change management models.
  • The concepts of businesses as going concerns and the profit motive.
  • The fundamentals of OT&CM.
  • A basic knowledge of South African history. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner will identify and solve problems by using critical and creative thinking when:
  • Presenting the business case for institutionalising Change Management within the organisation
  • Providing and evaluating examples of successful implementation of an effective Change Management framework/model in the organisation 

  • UNIT STANDARD CCFO WORKING 
    The learner's ability to work effectively with others as a member of a team is reflected in:
  • Presenting a persuasive argument to a panel of key stakeholders, making a case for planned change in achieving transformation objectives, rather than reacting to changing circumstances
  • Preparing a well structured presentation on the successful implementation of an effective change management model and the dynamics involved 

  • UNIT STANDARD CCFO ORGANISING 
    The learner will organise and manage him/herself and his/her resources to:
  • Facilitate a workshop at various levels in the organisation to determine which actions to minimise risks would be deemed appropriate
  • Conduct a workshop demonstrating the features/components of the model that contributed to its successful application 

  • UNIT STANDARD CCFO COLLECTING 
    The learner will provide evidence of his/her ability to investigate, collate and analyse documented data by:
  • Describing and evaluating how issues of responsibility, authority, power and influence can affect change management in an organisation
  • Conducting a survey to evaluate and determine the impacts that the issues described above have made
  • Presenting the business case for institutionalising Change Management within the organisation 

  • UNIT STANDARD CCFO COMMUNICATING 
    The learner will produce evidence of his/her capacity to communicate effectively when:
  • A presentation is delivered highlighting the key features and components of a project plan and what it aims to achieve
  • A well-reasoned presentation is given identifying the risk benefit analysis for a Change Management programme in the organisation
  • A report is drafted highlighting the forces, which are in favour of, or opposed to, change 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SABPP 
    Elective  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.