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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage interpreting situations 
SAQA US ID UNIT STANDARD TITLE
116618  Manage interpreting situations 
ORIGINATOR
SGB Translation, Interpreting and Language Editing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Communication Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard enables qualified learners to manage interpreting situations as a whole. This means dealing with any practical problems that might arise during the interpreting process, and managing interaction between the parties including differences of power and status. Interpreting is an activity that requires considerable sensitivity on the part of the interpreter and a thorough knowledge of what is appropriate behaviour in a specific context. This is particularly important given the multilingual nature of South African society.

Credited learners are capable of:
  • Managing practical problems that arise during an interpreting task, including addressing environmental variables that may impact on successful communication
  • Ensuring that they accept interpreting tasks for which they are competent
  • Selecting strategies to manage power and status differences and interaction between the parties 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners have the following competencies when embarking on this unit standard:
  • Brief relevant parties involved in interpreting assignments regarding interpreting code of practice, the process and their role within the process
  • Research terminology relevant to interpreting assignments before commencing with interpreting
  • Establish logistics related to interpreting assignments
  • Analyse the interpreting brief or instructions for efficient decision-making before and during the interpreting process
  • Quality assure and modify/adapt own interpreting performance in relation to the brief, before and during the interpreting process
  • Debrief parties to assess whether expectations regarding the interpreting brief and process were met 

  • UNIT STANDARD RANGE 
    The range of this Unit Standard is reflected in the Specific Outcomes and Assessment Criteria of the Unit Standard. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Inform all parties regarding problems that arise during interpreting. 
    OUTCOME RANGE 
    Problems could include filtering, interruptions, etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Potential problems are accurately identified. 

    ASSESSMENT CRITERION 2 
    Potential problems are evaluated in terms of the interpreting brief. 

    ASSESSMENT CRITERION 3 
    Parties are informed of problems in accordance with interpreting etiquette. 

    ASSESSMENT CRITERION 4 
    Relevant remedies are suggested. 

    SPECIFIC OUTCOME 2 
    Evaluate and justify own ability to deliver in relation to assignment requirements in order to take appropriate action. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Complexity of the domain is correctly evaluated. 

    ASSESSMENT CRITERION 2 
    Own abilities are correctly assessed with reference to specific context. 

    ASSESSMENT CRITERION 3 
    Own limitations are reflected upon and appropriately acted upon. 

    ASSESSMENT CRITERION 4 
    Decisions are explained to the relevant parties. 

    SPECIFIC OUTCOME 3 
    Select strategies to manage power and status differences. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Roles of parties are appropriately identified. 

    ASSESSMENT CRITERION 2 
    Strategies to promote the flow of communication are selected. 

    ASSESSMENT CRITERION 3 
    Strategies selected are justified in terms of the parties involved and the communication context. 

    ASSESSMENT CRITERION 4 
    The role of interpreter in the communicative situation is established. 

    SPECIFIC OUTCOME 4 
    Manage interaction between parties. 
    OUTCOME RANGE 
    Management can include turn-taking, conversational principles, conflict resolution, etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Dynamics of the communicative situation are assessed. 

    ASSESSMENT CRITERION 2 
    Relevant strategies for managing interaction are identified. 

    ASSESSMENT CRITERION 3 
    Strategies selected for managing interaction (including turn-taking strategies) are appropriate. 

    ASSESSMENT CRITERION 4 
    Strategies are described. 

    ASSESSMENT CRITERION 5 
    Strategies are correctly implemented. 

    ASSESSMENT CRITERION 6 
    Strategies selected are justified. 
    ASSESSMENT CRITERION RANGE 
    Strategies deal with controlling turns, conflict resolution, adherence to conversational principles, clarifying the role of the interpreter.
     

    SPECIFIC OUTCOME 5 
    Address variables that impact on auditory or visual listening. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Environment is assessed for liaison interpreting activity. 

    ASSESSMENT CRITERION 2 
    Factors impeding auditory or visual listening are accurately identified. 

    ASSESSMENT CRITERION 3 
    Relevant remedies are identified. 

    ASSESSMENT CRITERION 4 
    Relevant remedies are selected. 

    ASSESSMENT CRITERION 5 
    Relevant remedies are implemented. 

    ASSESSMENT CRITERION 6 
    Remedies used are monitored and adjusted. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by a relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • Audience profile, requirements, and needs
  • General text/function types
  • Interpreting methods and strategies
  • Maxims of communication
  • Genre-specific language or register
  • Target language structures and norms
  • Quality criteria
  • Ethical conduct 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when selecting strategies to manage power and status differences. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when managing interaction between parties. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage self and own activities responsibly and effectively to address variables that impact on auditory or visual listening. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when selecting appropriate strategies for managing interaction. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when managing interaction between parties. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems when evaluating and justifying own ability to deliver in relation to assignment requirements. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. JUSTICE COLLEGE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.