SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Assist in researching the problem and the solution within a consulting context 
SAQA US ID UNIT STANDARD TITLE
115402  Assist in researching the problem and the solution within a consulting context 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard is able to analyse a problem for a consulting project and determine a suitable remedial action.

The qualifying learner is capable of:
  • Obtaining a clear, accurate understanding of a specific problem (or set of problems) affecting a client's business, organisation or project
  • Assessing the symptoms of the problems identified
  • Identifying the core source of the problem(s)
  • Identifying all possible ways of eliminating the problem
  • Applying a suitable consulting model to the task of selecting the appropriate solution 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF level 4. 

    UNIT STANDARD RANGE 
    The learner will not engage in consultancy as an independent practitioner, but will do so in collaboration with, and under the guidance of, more experienced consultants. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Obtain a clear, accurate understanding of the problems affecting a client's business. 
    OUTCOME NOTES 
    Obtain a clear, accurate understanding of the problems affecting a client's business, organisation or project 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A relevant set of probes and questions, aimed at determining the problems affecting a client's business, is prepared for administration to the client 

    ASSESSMENT CRITERION 2 
    The answers and/or responses obtained are properly recorded, thoroughly analysed and comprehensively documented, in line with organisational procedures and policies, to achieve a shared understanding of the difficulties experienced by the client within the consulting firm 

    SPECIFIC OUTCOME 2 
    Assess the symptoms of the problems identified. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information on all visible symptoms of the problem is collected, recorded and analysed for assessing the scope of the problems being experienced by the client 

    ASSESSMENT CRITERION 2 
    Appropriate logical conclusions are drawn from this analysis 

    SPECIFIC OUTCOME 3 
    Identify the core source of the problem(s). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Formal and non-formal discussions about the nature and origin of the problem are held with the client 

    ASSESSMENT CRITERION 2 
    A reverse chronological order of events leading to the origination of the problem is charted and analysed using organisational procedures and policies 

    SPECIFIC OUTCOME 4 
    Identify all possible ways of eliminating the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Possible courses of remedial action are discussed with client with a view to obtaining approval for a consulting intervention 

    ASSESSMENT CRITERION 2 
    Client and other relevant stakeholders are interviewed to gain clarity on the perceived advantages and disadvantages of a range of possible solutions 

    SPECIFIC OUTCOME 5 
    Apply a suitable consulting model to the task of selecting the appropriate solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A variety of models, that may potentially be applied to solve the problem, are identified, listed and compared with respect to their advantages and disadvantages 

    ASSESSMENT CRITERION 2 
    A model is chosen for dealing with the problem, with reasons, for the approval of the client. 

    ASSESSMENT CRITERION 3 
    Action plans are put in place to resolve the problem in line with organisational policies and procedures, and with the cooperation of the client and customers (end-users of change) 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Data-collection methods
  • Principles of good client relations
  • Organisational policies and procedures 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when finding solutions to the client's problems 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working under the supervision of the senior consultant 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when the learner gathers information on the problems experienced by the client and then analysing research data correctly 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation questioning clients, writing reports and proposing solutions to client's problems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  63769   National Certificate: Business Analysis Support Practice  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Core  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Elective  57693   National Diploma: Electrical Network Power Dispatch Controlling  Level 5  NQF Level 05  Reregistered  2023-06-30  EWSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    2. Jumpco (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.