SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the basic principles of issue management 
SAQA US ID UNIT STANDARD TITLE
115401  Apply the basic principles of issue management 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard will understand and be able to follow and apply the processes that have been put in place to manage issues arising within the project and client environments.

The qualifying learner is capable of:
  • Assisting in the identification of project related issues and following the appropriate process to register the issue.
  • Assisting a senior consultant in the resolution of the identified project issue
  • Assisting to provide constant feedback on the status of the issue resolution 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Computer Literacy at NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assist in the identification of project related issues, following the appropriate process. 
    OUTCOME NOTES 
    Assist in the identification of project related issues, following the appropriate process to register the issue 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A list of project issues, generated during a client interaction, is produced accurately and within a specified time 

    ASSESSMENT CRITERION 2 
    The implication of issues to the project are explained verbally and in writing 

    ASSESSMENT CRITERION 3 
    An issue is registered using appropriate documentation 

    SPECIFIC OUTCOME 2 
    Assist in the resolution of the identified project issue. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The theory of issue resolution is explained clearly in an oral presentation 

    ASSESSMENT CRITERION 2 
    The methodology used in issue resolution is applied to a specific issue 

    ASSESSMENT CRITERION 3 
    Findings from workshops and client engagements aimed at resolving the identified issue are clearly recorded and presented to the senior consultant 

    SPECIFIC OUTCOME 3 
    Assist to provide constant feedback on the status of the issue resolution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Workshops and findings with regard to the process of issue resolution are clearly documented 

    ASSESSMENT CRITERION 2 
    Feedback to the senior consultant and the client is provided in a regular and controlled manner 

    ASSESSMENT CRITERION 3 
    A resolved issue is closed off with the signoff of the senior consultant and the client 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA .
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of good client relations.
  • Organisational service ethics.
  • Organisational policies and procedures. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when gathering information under the supervision of a senior consultant. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when gathering information and writing reports or preparing presentations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when writing reports, giving explanations and making presentations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training And Consulting 
    2. Aba Sebenzi 
    3. Abinet Training and Development 
    4. Africa Corporate Training Institute And Hr Consulting 
    5. Africa Institute For Public Administration 
    6. Africa Mayibuye Leadership 
    7. African Khalom Holdings 
    8. Africawide Consulting 
    9. Afriwealth Consulting 
    10. Afroxpert Performance Developement Cc 
    11. Akadon Trading (Pty) Ltd 
    12. Akili Training 
    13. All Access Holdings 
    14. Amabamba Recruitment 
    15. Amadi Institute of Management And Technology (Pty) Ltd 
    16. Amadube Investments Cc 
    17. Amangile Academy (Pty) Ltd 
    18. Amaqamu Project Management and Consulting 
    19. Amelron General Business Enterprise 
    20. Aphro Collective 
    21. Arnl Construction Development Projects 
    22. Asiphokuhle Training And Research Institute 
    23. AURECON TRAINING ACADEMY 
    24. Avax Sa 481 Cc. T/A Mandisa Development Services 
    25. Avenida (Pty) Ltd 
    26. Ayandona Manufacturing And Distribution (Pty) Ltd 
    27. Bakgatla Municipal Solutions 
    28. Bantubanye Skills 
    29. Baobab Consulting And Training 
    30. Bashumi Consulting 
    31. Basiea Development And Training 
    32. Bbt Business Projects (Pty) Ltd 
    33. BDCE 
    34. Belgravia Institute Of Mangement (Pty) Ltd 
    35. Bendle Training And Projects 
    36. Bendrew Trading 
    37. Bephaswana Skills Development (Pty) Ltd 
    38. Bettes - Types Trading And Projects 
    39. Bo Support Services Cc 
    40. Bo-Ndu Traiding 
    41. Boikgantsho Consulting & Events 
    42. Bokamoso Competence (Pty) Ltd 
    43. Bonolo Training Institute 
    44. Botlhale Business Consulting 
    45. Break The Chains Development Services 
    46. Bright Ideas Training 
    47. Brightstone Academy 
    48. Brilliant Affairs (PTY) Ltd 
    49. Bulwa Minerals Pty Ltd 
    50. Bw Khuzwayo Consulting Cc 
    51. C Ngubane & Associates Inc. 
    52. Camblish Training Institute (Pty) Ltd 
    53. Capricon Training Consultants cc 
    54. Careers IT (Pty) Ltd 
    55. Cb Willemse Training 
    56. Ccg Systems 
    57. Central Bridge Trading 109 
    58. Central Business Academy 
    59. Central University of Technology, Free State 
    60. Centre For Municipal Research And Advice 
    61. Christian Campus Bible College 
    62. City Of Tshwane Metro - Premos 
    63. Classic Human Capital Solutions 
    64. Clean Heat Academy (Pty) Ltd 
    65. Constructive Asset Development (Pty) Ltd 
    66. Continuing Education Programme 
    67. Cradle Stars Trading Enterprise 
    68. Cre8Ive Organisational Development 
    69. Cymbol Consulting(Pty) Ltd. 
    70. Danearl (Pty) Ltd 
    71. DC Academy 
    72. Dean Institute Of Learning (Pty) Ltd 
    73. Dee's Training (PTY) LTD 
    74. Delbra Innovative Consultancy 
    75. Dependable Consulting (Pty) 
    76. Development Bank Of Southern Africa (Dbsa) 
    77. Didintle Training Services 
    78. Dimension Development Network 
    79. Ditirelo Skills Development Services 
    80. DM Management & Consulting 
    81. DM Training Consultants 
    82. DotCentre Business Consulting 
    83. Edtisa Education And Development Training Institute Of South Africa 
    84. Edutraining Business College 
    85. Elangeni Consulting 
    86. Elangeni Consulting (PTY) LTD 
    87. Elective Training Institute Enterprise Cc 
    88. Escon 
    89. Eskilz College (Pty) Ltd 
    90. Ethekwini Corporate And Human Resources Skills Development Unit 
    91. Ethekwini Fire And Disaster Management Services 
    92. Ethembeni Multi Service Enterprise (Pty) Ltd 
    93. Express Model 405 
    94. Fabulous City Trading 
    95. Falcon Business Institute (Pty) Ltd 
    96. Faranang Marketing 
    97. Finito Training And Consultancy 
    98. Fire Protection Association Of Southern Africa 
    99. Frugatrax Consultants 
    100. Furniture World Training Centre 
    101. Gauteng City College 
    102. Gauteng Talent Management Solutions 
    103. Giamanje Tvet College 
    104. Glere Skills And Consultants 
    105. GOBELA CONSULTING 
    106. Goitsikitso Enterprise Trading 
    107. Gotsec Skills Training 
    108. Growth Management Consulting 
    109. Gudlhuza Development Solutions Cc 
    110. Hanyeleni Business Enterprise 
    111. HDPSA 
    112. Heirs Training and Development Pty Ltd 
    113. Hercuscope 
    114. His Mercy Learning Academy 
    115. Hlekabo Trading Enterprise 
    116. Hlombe And Associates 
    117. Htb Consulting 
    118. Iale School Of Advanced Learning Education 
    119. ICM t/a Institute for Career Management 
    120. Ikhwezi Traning Institute (PTY) LTD 
    121. Iklwa Contractors 
    122. Ikwanda International Trading (Pty) Ltd 
    123. Ilinge Labantu Debt Solution 
    124. Ilitha Lelizwe Consulting 
    125. Imithente Development Holdings 
    126. Inafrica General Trading Pty Ltd 
    127. Injeje Training 
    128. Inkcubeko Yakwantu Trading 
    129. Inkqubeko Investment (Pty) Ltd 
    130. Innercity Training Institute (Pty) Ltd 
    131. Institute For Built Environment & Psycho Socio Intervention 
    132. Institute For Local Government And Housing 
    133. Inzalo Enterprise Management Systems (Pty) Ltd 
    134. Izazi Training Solutions 
    135. Izwelethu Black Diamond 
    136. Jeppe College of Commerce and Computer Studies 
    137. Jit Projects 
    138. Jobafrik Consulting 
    139. Jolly Boy Motor Spares 
    140. Josmap Training Institute 
    141. Jtm Empowered 
    142. K Shabangu Fet College 
    143. K-Leng Touch, Events And Skills Development 
    144. Kadimo Consulting Cc. 
    145. Kagisho Business Concepts (Pty) Ltd 
    146. Kalideen Investment T/A Kalvest 
    147. KALIDEEN MANAGEMENT SERVICES 
    148. Kamanga Skills Projects 
    149. Karabo Ya Karabo 
    150. Keetileafrika Training Institute 
    151. Kernel Management And Consulting (Pty) Ltd. 
    152. Kgaka Kgolo Institute 
    153. Kgakishe Trading And Projects (Pty) Ltd 
    154. Kgang-Kgolo Consulting 
    155. Kgotla Trading Enterprise 
    156. Khatheo Trading And Projects (Pty) Ltd 
    157. KHOSITHI TRAINING 
    158. Khula Nonke Training & Development 
    159. Kia Chuma 
    160. Kingdom Development Consultancy 
    161. Kokano Pty Ltd 
    162. Kpk Training Solutions 
    163. Kstd Pty Ltd 
    164. Kwazulu Skills Academy 
    165. Kwem Management Solutions 
    166. KZN Tourism Training 
    167. KZN Tourism Training Centre 
    168. Lagnita Skills Solutions 
    169. Lelethu Training (Pty) Ltd 
    170. Leronsa Trading Enterprise 
    171. Lesias Educational Services 
    172. Letlhokoa Management Services Cc 
    173. Letzaa Group 
    174. Lewerb Holdings (Pty) Ltd 
    175. Liberty College of Excellence (Pty) Ltd 
    176. Limadi Industrial Projects 
    177. Lindasande General Trading 
    178. Lindo Training And Services 
    179. Lip Holding (Pty) Ltd 
    180. Lmmm Training And Development 
    181. Loago Business Consulting 
    182. Local Government Management Academy 
    183. Lumiere Holdings 
    184. Lwazi Community Facilitator 
    185. M.I.C. Training And Development 
    186. Madingoane And Family Construction 
    187. Magumzane Traiding Cc 
    188. Mahlasedi Training Matters 
    189. Makaota Training Consultants 
    190. Makgoka Development Facilitation (Pty) Ltd. 
    191. Makhophila Training 
    192. Makwenzeke Grass And Cleaners Cc. 
    193. Malizana Projects CC 
    194. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    195. MANCOSA Pty (Ltd) 
    196. Mangalani Business Enterprises 
    197. Maono Tai Consulting And Training 
    198. Maqhawe College 
    199. Mars Business Consulting 
    200. Masemase Consultancy Cc. 
    201. MASM Trading Enterprise (Pty) Ltd 
    202. MASS COMUTER TRAINING AND PRINTERS 
    203. Mathaveiya Skills Enhancement 
    204. MAXIMUM DEVELOPMENT INSTITUTE 
    205. Mbhinelwa Trading 
    206. MBUSO MANAGEMENT SOLUTIONS 
    207. Mc Intosh Xaba And Associates (Mxa) 
    208. Meridian Capacity Building Corporation (Pty) Ltd 
    209. Metanoia Training And Projects (Pty) Ltd 
    210. Mgwezane Training And Events Management Cc. 
    211. Miczo'S Enterprise 
    212. Milpark Education (Pty) Ltd 
    213. Mimoisa Business Solutions Cc 
    214. Mimosa Business Consultants 
    215. Minotime (Pty) Ltd 
    216. Mission Point Consulting 
    217. Mj Mafunisa Consulting (Pty) Ltd 
    218. Mmalethabo Consulting 
    219. Mmanape Private Technical College Pty Ltd 
    220. Mmitsa Training Solution Pty Ltd 
    221. Mml Consulting Cc. 
    222. Mod-Mosh Projects And Consulting (Pty) Ltd 
    223. Mohlaje Solutions (Pty) Ltd 
    224. Mokgosi Trading Cc. 
    225. Mortarboard Training Solutions 
    226. Mosako Wa Kitso 
    227. Mothusi Management Consultants 
    228. Moving Business Altitudes Consulting 
    229. MTHENGENYA & ASSOCIATES 
    230. Mtk Corporate Solutions 
    231. Multiple Productive Management Solutions 
    232. NBnet Consultancy & Projects (Pty) Ltd 
    233. Ndingo Business Enterprise 
    234. Ndrendre Building & General Services 
    235. Nemalale Eagles Consultancy Cc 
    236. Neopeo Trading & Projects 
    237. Netgrow Training Solutions 
    238. Networx for Career Development 
    239. Nghano Training And Development Centre 
    240. Nj & L Trading Enterprise Cc. 
    241. Nkinane Trading Enterprise 
    242. Nkqubela Community Developers 
    243. Nkt Projects And Skills Development 
    244. Nlkn Holdings (Pty) Ltd 
    245. Nokusho M Consulting And Trading 
    246. Nonunu Projects 
    247. Ns Global Academy 
    248. Ntokosi Consulting 
    249. Ntsangalala Business Enterprise 
    250. Nyankwavi Investment Cc. 
    251. Omithombo Management Academy 
    252. Osolwazi Institute 
    253. Outeniqua Leadership Institute 
    254. Pachedu Skills Solutions 
    255. Panafrican Supply Chain Academy 
    256. Pandelani Investment Holdings (Pty) Ltd. 
    257. Paseka Business Enterprise 
    258. Pebetse Training And Consulting 
    259. Perfect Solutions Consultancy (Pty) Ltd 
    260. Pfim Trading (Pty) Ltd 
    261. Phatsimo Technologies 
    262. PHETHA PROFFESSIONAL SERVICES CC 
    263. Philani Solutions 
    264. Phindile Development Services 
    265. Pioneer Business Consulting 
    266. Pitt Institute T/A Imithombo Institute 
    267. Pma Holdings (Pty ) Ltd. 
    268. PND Academy of Learning 
    269. Pono People Management Solutions 
    270. Power Rush Trading 170 Cc. 
    271. Powernexus 
    272. Princetop Corporative Training (Pty) Ltd 
    273. Pro Jentibus Sports Development Npc 
    274. Progressive School Of Business And Engineering (Pty) 
    275. Ptdev (Pty) Ltd 
    276. Pudi'S Educational Services And Youth Development 
    277. Pulakgadi Training Consulting Cc 
    278. Quick Leap Investment 
    279. Rasinkhu Investments 
    280. Ratanang Business College 
    281. Red Carpet Marketing Management Solutions 
    282. Reflections Development Institute 
    283. Regenesys Management (Pty) Ltd 
    284. Regent Business School (Pty) Ltd t/a Regent Business School 
    285. Remo Holdings Pty Ltd 
    286. Resonance Institue of Learning 
    287. Sabela Trading And Projects Cc. 
    288. Salt Lake Residence Action Group (Sarag) 
    289. Sanchaa Connection 
    290. Sasalethu Consulting And Associates 
    291. Sazm Trading And Projects 
    292. SEVEN ARROWS PROTECTION ALLIANCE CC 
    293. Shekinah Deep Excellence (Pty) Ltd 
    294. Shirs Vision Compleadev (Pty) Ltd 
    295. Sithole Griffin & Associates (Sga) 
    296. SIYAKHULA TRUST 
    297. Siyakhula Trust Etd Institute Pty Ltd 
    298. SIYANQOBA SEMINARS 
    299. Siza Nesu Training And Consultants 
    300. Smartkip 
    301. Sogwa Business Enterprise 
    302. Solstice Networks Cc. 
    303. Sombizi Holdings 
    304. Sonani Skills 
    305. Sonani Training and Communication (Pty) Ltd 
    306. South African Institute of Learning (SAIL) 
    307. South African Abet Development Agency Saada 
    308. South African Governance And Business College 
    309. SOUTHERN AFRICAN YOUTH MOVEMENT 
    310. Spg Promotions And Distributions Cc 
    311. STARPLEX 408 CC 
    312. Starplex 489 cc 
    313. Stellenbosch University 
    314. Summat Training Institute 
    315. Swaranang Management Consulting Cc 
    316. Tachfin Holdings 
    317. Take Note Trading 205 Cc t/a Khululekani Training Centre 
    318. Talent Emporium Academy (PTY) Ltd 
    319. Tankimo Trading (Pty) Ltd 
    320. Tanosa Trading CC 
    321. Tasc Business Consulting And Training 
    322. Tau And Tau Training Enterprises Pty Ltd 
    323. Team Dynamix 
    324. Tembe Service Providers 
    325. The Crimson Co Cc. 
    326. THE GMC GROUP PTY LTD 
    327. Thobologo Training And Education Group 
    328. Thubelihle Graduate Institute 
    329. Thusanang Skills & Training 
    330. Thuto Lere Community Empowerment Programme 
    331. Thuto-Boswa Education And Training Solution 
    332. Tinotel Communications 
    333. Tlaletso Consultants 
    334. Tlotlangthuto Training & Consulting 
    335. Tloumogale Business Development & Consulting 
    336. Tmp Training And Development 
    337. TPLR and Training Services (PTY) LTD 
    338. Tradesman Consulting And Training Solutions 
    339. Training At Work (Pty) Ltd 
    340. Transafric Consulting Pty Ltd 
    341. Triads Management Services 
    342. Tru-ThoughtsTrading and Projects 
    343. Truly African Solutions Cc. 
    344. Tsebo Kitso Trainings 
    345. Tsebong Training Centre 
    346. Tshelopele Development Institution 
    347. Tshepang Consulting & Project 
    348. Tshwane College of Commerce and Computer Studies 
    349. Tshwane Training Institute (Pty) Ltd. 
    350. Tsoelapele Consulting Pty Ltd 
    351. TTTC 
    352. Twin Peak Technologies 
    353. Ubuqhawe Consulting (Pty) Ltd 
    354. Ukhamba Quality Skills 
    355. Umfolozi FET College 
    356. Umqondo Business College 
    357. Umsenge Sdcs 
    358. Umsizi Skills Academy 
    359. Unctionized Business Enterprise 
    360. University Of Business Excellence(Pty)Ltd 
    361. University of Fort Hare 
    362. University Of Intellectual Excellence (Pty)Ltd 
    363. University of Venda 
    364. Uweso Consulting (Pty) Ltd 
    365. Valinsight (Pty) Ltd 
    366. Vantage Training 
    367. Venus Maintenance And Supply Services 
    368. Vicmat Consultants 
    369. Visionary Academy 
    370. Vukauzakhe Traiding Enterprise 
    371. Vulindlela Human Performamnce Technology 
    372. Vumilia Africa Group 
    373. Waoesi 
    374. WEINVEST INVESTMENT CC 
    375. Ya Hina Management Consulting And Projects 
    376. Yamangcuse Consulting 
    377. Zealot Business College 
    378. Zj Africa Learn (Pty)Ltd 
    379. Zwavhudi Business School (Pty) Ltd 
    380. Zwelixoliletrading Enterprise 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.