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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor, diagnose and repair service levels for conditional access pay television encryption systems 
SAQA US ID UNIT STANDARD TITLE
115025  Monitor, diagnose and repair service levels for conditional access pay television encryption systems 
ORIGINATOR
SGB Audio-visual Media Production 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Communication Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be essential to technically skilled people who work in the broadcasting environment and need to use sophisticated methods and equipment to install, set-up, operate and fault find professional microwave and satellite broadcasting equipment.
Learners are required to systematically analyse a range of problems and isolate and diagnose their causes. The problems emanate from the complexities and pressures of the broadcast environment in which immediate and appropriate responses are needed to solve technical problems.

People credited with this standard will be able to:
  • Understand Conditional Access Pay Television Encryption Systems
  • Monitor the Service Levels
  • Diagnose system faults in the Service Levels
  • Repair Service Levels
  • Solve Service Level problems
  • Maintain good relations with clients when repairing Service Levels 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value is based on the assumption that people starting to learn towards this unit standard already understand:
  • Computer hardware and software
  • Data (multimedia) principles
  • Computer Network principles

    And are already competent in:
  • Recovering broadcast head-end faults
  • Maintaining broadcast head-end equipment and systems
  • Configuring, operating and controlling broadcast head-end equipment 

  • UNIT STANDARD RANGE 
    Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand conditional access pay television encryption systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    MPEG-2 is explained in terms of digital encoding for encryption systems 

    ASSESSMENT CRITERION 2 
    MPEG-2 is explained in terms of digital multiplexing 

    ASSESSMENT CRITERION 3 
    QPSK modulation is explained in terms of its application for conditional access 

    ASSESSMENT CRITERION 4 
    Conditional access is explained according to the organisation's application 

    SPECIFIC OUTCOME 2 
    Monitor the service levels. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The equipment and software are operated according to company specific performance criteria 

    ASSESSMENT CRITERION 2 
    System architecture and configurations are described in terms of functions and uses 

    ASSESSMENT CRITERION 3 
    The performance of systems is monitored in accordance with the organisation's policies and procedures 

    SPECIFIC OUTCOME 3 
    Diagnose system faults. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    System faults are identified accurately and quickly 

    ASSESSMENT CRITERION 2 
    Causes are confirmed as correct 

    ASSESSMENT CRITERION 3 
    Logical elimination techniques are used to identify problems 
    ASSESSMENT CRITERION RANGE 
    Source-related problem or head-end broadcast chain for that specific service
     

    SPECIFIC OUTCOME 4 
    Repair service levels. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Solutions to solve problems are successfully and practically implemented 

    ASSESSMENT CRITERION 2 
    Decisions taken result in the quickest route to recovery 

    ASSESSMENT CRITERION 3 
    Documentation is completed accurately in the approved format 

    SPECIFIC OUTCOME 5 
    Solve service level problems. 
    OUTCOME RANGE 
    Technical, work related, tangible or conceptual problems 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Potential Service Level problems are identified and evaluated for impact on the business 

    ASSESSMENT CRITERION 2 
    Appropriate responses are formulated to deal with potential Service Level problems effectively 

    ASSESSMENT CRITERION 3 
    Technical Service Level problems are identified, diagnosed and solutions formulated that are appropriate and effective 
    ASSESSMENT CRITERION RANGE 
    Tangible and conceptual problems within own area of responsibility, standard or non-standard procedures
     

    ASSESSMENT CRITERION 4 
    Problems that cannot be resolved are reported to relevant persons 

    SPECIFIC OUTCOME 6 
    Maintain good relations with clients and colleagues when repairing service levels. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Any uncertainties about Service Level requirements are clarified with customers/clients courteously 

    ASSESSMENT CRITERION 2 
    Communication is clear and courteous when dealing with all the role players during the diagnoses of Service Levels 

    ASSESSMENT CRITERION 3 
    Causes of interruptions to existing services are courteously explained to the customers/clients 

    ASSESSMENT CRITERION 4 
    Feedback to customers/clients is prompt 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers of learning towards this unit standard will need to meet the accreditation requirements of the relevant ETQA

    Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    Moderation Option: The moderation requirements of the relevant SETA's ETQA must be met in order to award credit to learners for this unit standard 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate's performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard
    The following embedded knowledge is addressed in an integrated way in the unit standard:
  • Service Level system architecture and configurations
  • Quality assurance of product and service delivery
  • Standards and procedures of the organisation
  • Communication techniques when dealing with clients and colleagues
  • Own responsibilities and accountabilities in the workplace
  • Documentation requirements and procedures
  • Understand logical fault finding techniques 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking to take remedial action 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others (clients and colleagues) as a member of a team, group, organisation to achieve the required end-result 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves in the work areas and their activities responsibly and effectively to complete tasks within deadlines 

    UNIT STANDARD CCFO COLLECTING 
    Collect and analyse computer network information and critically evaluate the effect of it on work performance 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively (with clients and colleagues), using visual and / or language skills 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology (computer network equipment and systems) effectively and critically showing responsibility towards the environment (work areas and venues) and health of others (clients and colleagues) 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding that the world or work is a set of related systems and that problem-solving does not exist in isolation 

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriate, fair, manageable, integrated into work or learning, valid, direct, authentic, sufficient, systematic, open and consistent. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48792   Certificate: Broadcast Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Footprint Media academy Pty ltd 
    2. NEMISA 
    3. Nkoka Training Cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.