SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Operate and take care of equipment in an office environment 
SAQA US ID UNIT STANDARD TITLE
114976  Operate and take care of equipment in an office environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
8104  Operate and take care of equipment in an office environment  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides a broad introduction to the correct use of basic equipment used in the insurance industry. The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work.

The qualifying learner is capable of:
  • Following instructions to operate office equipment.
  • Maintain equipment in a clean and working condition.
  • Monitor and request equipment consumables.
  • Recognise and take steps to minimise risks to safety when operating equipment in an office environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in communication and mathematical literacy NQF level 1. 

  • UNIT STANDARD RANGE 
    The typical scope of this Unit Standard includes, but is not limited to, equipment such as photocopier, facsimile machine, telephone, printer, calculator, franking machine, adding machine multifunction machines and kitchen appliances used in an office environment. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Follow instructions to operate office equipment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The equipment used in own area of responsibility is identified in terms of function. 

    ASSESSMENT CRITERION 2 
    Instructions for operating equipment are understood and followed responsibly with due regard for safety. 

    ASSESSMENT CRITERION 3 
    Common problems or faults that occur on a routine basis are identified and solved following the manufacturer's instructions. 

    ASSESSMENT CRITERION 4 
    Persistent and non-routine problems/faults that require specialist technical skills are recognised and reported to the relevant authority. 

    SPECIFIC OUTCOME 2 
    Maintain equipment in a clean and working condition. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Equipment is cleaned and kept in good repair in accordance with the manufacturer's instructions. 

    ASSESSMENT CRITERION 2 
    Consumable items are replaced according to the procedures for the particular machine. 

    ASSESSMENT CRITERION 3 
    The dangers of working with electricity are known and understood and safety precautions are applied when cleaning equipment. 

    ASSESSMENT CRITERION 4 
    The risks or hazards associated with the use of equipment and the dispose of waste from the machines are known and discarded items are disposed of safely and appropriately. 

    ASSESSMENT CRITERION 5 
    The relevant legal requirements that apply to Regulations and Warranties are known for selected equipment. 

    SPECIFIC OUTCOME 3 
    Monitor and request equipment consumables. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The quantity of consumables needed is estimated for a specified period. 

    ASSESSMENT CRITERION 2 
    The required consumables are requested timeously in accordance with established procedures. 

    ASSESSMENT CRITERION 3 
    Consumables are handled correctly and stored securely in accordance with the requirements of the business unit. 

    ASSESSMENT CRITERION 4 
    The required records for consumables are updated accurately. 

    SPECIFIC OUTCOME 4 
    Recognise and take steps to minimise risks to safety when operating equipment. 
    OUTCOME NOTES 
    Recognise and take steps to minimise risks to safety when operating equipment in an office environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The area around the equipment is organised to minimise risk to self and others and existing or potential safety risks involving equipment are corrected within own work area. 

    ASSESSMENT CRITERION 2 
    Safety risks involving equipment outside own work area are identified and are reported to the appropriate authority. 

    ASSESSMENT CRITERION 3 
    Actions to be taken to deal with emergencies involving equipment are identified for a specific organisation. 

    ASSESSMENT CRITERION 4 
    Emergencies involving equipment are reported and in an agreed format and according to an organisation's procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    A learner can participate as a responsible citizen in the life of a local community by understanding the risks or hazards associated with operating faulty or poorly maintained equipment. 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    A learner is able to identify and solve problems by using known solutions to predictable problems or faults that routinely occur when operating and maintaining equipment. 

    UNIT STANDARD CCFO ORGANISING 
    A learner can organise and manage him/herself and his/her activities responsibly and effectively by ensuring that consumables are ordered in time and that the machine is kept maintained. 

    UNIT STANDARD CCFO SCIENCE 
    A learner can use science and technology effectively and responsibly by following instructions and procedures when operating and maintaining equipment with due regard for safety of self and others. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 8104, "Operate and take care of equipment in an office environment", Level 2, 2 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Reregistered  2023-06-30  INSETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. CKP Development Agency (Pty) Ltd. 
    2. Faisit (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.