SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer applications for new credit and debit card products 
SAQA US ID UNIT STANDARD TITLE
114778  Administer applications for new credit and debit card products 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7181  Administer applications for credit card products in a banking environment  Level 3  NQF Level 03  19  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are required to screen and process new credit and debit card applications.

People credited with this Unit Standard are able to:
  • Receive and validate the application
  • Prepare and capture applications
  • Process approved credit card applications
  • Process declined credit card applications 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 2
  • Mathematical Literacy at NQF Level 2. 

  • UNIT STANDARD RANGE 
  • Application and supporting documentation includes applications received from branches, other departments and/or directly from clients by means of telephone, fax, mail and email.
  • Collection of missing documentation includes requests for additional information from clients, branches and/or other banks and credit reference houses.
  • Quality assurance of the application includes checking the client details, branch delivery address and code, signature, credit card limit and confirmation of application with client. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and validate the application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Application and supporting documentation are received as per company specifications. 

    ASSESSMENT CRITERION 2 
    Application is recorded as per company specifications. 

    ASSESSMENT CRITERION 3 
    Application is scrutinised for completeness and prepared for validation in accordance with company specifications. 

    ASSESSMENT CRITERION 4 
    Identity documents, bank statements and salary slips are checked for as part of validation of application. 

    ASSESSMENT CRITERION 5 
    Incomplete applications are completed by ensuring the collection of missing documentation or information as per company specifications 

    ASSESSMENT CRITERION 6 
    Screened application is submitted for validation as per company specifications. 

    SPECIFIC OUTCOME 2 
    Prepare and capture the application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Credit bureau checks are conducted in line with company requirements if operating on manual system 

    ASSESSMENT CRITERION 2 
    The scoring system is applied in line with company procedures and operating manual system 

    ASSESSMENT CRITERION 3 
    The application is captured electronically for both manual and automatic systems and client information is kept current 

    ASSESSMENT CRITERION 4 
    Documentation from own and other banks (including a bank code) is verified when operating the manual system 

    SPECIFIC OUTCOME 3 
    Process approved credit card applications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Approved application is received and acknowledged as per company specifications and account numbers are generated accordingly. 

    ASSESSMENT CRITERION 2 
    Existing customers' portfolios are updated as per approved application and company specifications. 

    ASSESSMENT CRITERION 3 
    Quality assurance of application is conducted in accordance with company requirements 

    ASSESSMENT CRITERION 4 
    Instructions to issue and emboss plastics are given/generated in accordance with company specifications. 

    SPECIFIC OUTCOME 4 
    Process declined applications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information regarding a declined application is received and recorded as per company specifications. 

    ASSESSMENT CRITERION 2 
    Relevant parties are advised of the declined status of the application as per company specifications. 

    ASSESSMENT CRITERION 3 
    Queries regarding declined applications are handled and resolved in accordance with company specifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA
    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Evaluation of information submitted per application and identify "gaps"
  • Corrective actions to ensure completeness of applications.
  • Location of applicable credit risk policy sections.
  • The broad parameters of the credit rating system used.
  • Operation of company specific card system to capture, locate and extract information and to complete the task at hand.
  • The effective flow of information. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems when scrutinising applications for completeness and requesting additional documentation, ensuring complete and accurate documentation for validation. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively, when preparing applications for validation and in processing credit card applications, ensuring the timeous processing of applications. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information when preparing applications for validation, ensuring the accuracy and completeness of applications submitted for validations. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use technology effectively when capturing, updating and extracting information, ensuring complete and accurate information is available on systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the relationship between internal departments, clients and other companies and the importance of networking to effectively administer applications for credit card products. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from the date of registration of this unit standard, it replaces unit standard 7181, which was "Administer applications for new credit and debit card products", 19 credits, NQF Level 3.

    Supplementary information

    Legal:

    Visa and MasterCard Rules and Regulations 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.