SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Control the processing of missing and rejected items within a banking environment 
SAQA US ID UNIT STANDARD TITLE
114769  Control the processing of missing and rejected items within a banking environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7128  Control the processing of missing and rejected items within a banking environment  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for all people who have the responsibility of controlling the processing of rejected or missing bank items.

Persons credited with this Unit Standard will be able to:
  • Check and scrutinise reports
  • Contact agent banks about mismatches and irregularities
  • Control and monitor incident reports
  • Handle escalated queries 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard are competent in Communications at NQF Level 4. 

    UNIT STANDARD RANGE 
  • Missing and/or rejected items include: local clearances, codeline clearing rejections of own cheques, unpaid cheques, unpaid ACB debit order documents, carrier envelopes, MICR and non-MICR items
  • The reports to be scrutinised include ACB reports, code line clearing summary, mismatch reports, rejects summary.
  • Administrative tasks include report, notify, record details of escalated query. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Check and scrutinise reports. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reports to be scrutinised are obtained as per the bank's procedures. 

    ASSESSMENT CRITERION 2 
    Items are checked for correct action as required by the bank. 

    ASSESSMENT CRITERION 3 
    Reports are scrutinised for irregularities and mismatches as required by the bank. 

    ASSESSMENT CRITERION 4 
    Irregularities and mismatches are recorded as required by the bank. 

    SPECIFIC OUTCOME 2 
    Contact agent banks about mismatches and irregularities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Agent banks are contacted for confirmation that code line clearances have been received and customers debited as required by the bank. 

    ASSESSMENT CRITERION 2 
    Requests are made for items still not received from agent banks to be sent through according to the bank's procedures. 

    SPECIFIC OUTCOME 3 
    Control and monitor incident reports. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Incident reports raised by code line clearing clerks are received as per the bank's procedures. 

    ASSESSMENT CRITERION 2 
    Steps are taken to ensure that an answer or solution is received within a reasonable time as required by the bank's policy. 

    SPECIFIC OUTCOME 4 
    Attend to escalated queries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature of the escalated query received is identified according to the bank's policy. 

    ASSESSMENT CRITERION 2 
    The escalated query is attended to as required by the nature of the query and the bank's procedures. 

    ASSESSMENT CRITERION 3 
    All queries are attended to timeously and in a manner that promotes goodcustomer service. 

    ASSESSMENT CRITERION 4 
    Administrative tasks relating to the query are completed in the manner required by the bank. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • All relevant banking policies and procedures.
  • Workflow.
  • Operating and computer systems to locate the necessary information and complete the task.
  • Operational risk.
  • ACB procedures, systems and reports
  • Inter-bank message formats
  • Procedures for dealing with MICR items lost in transit
  • Relevant security precautions 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when steps are taken to ensure that an answer or solution is received within a reasonable time as required by the bank's policy. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and community when the reports to be scrutinised are obtained as per the bank's procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when the escalated query is attended to as required by the nature of the query and the bank's procedures. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information when reports are scrutinised for irregularities and mismatches as required by the bank. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from the date of registration of this unit standard, it replaces unit standard 7128 which was "Control the processing of missing and rejected items within a banking environment", 5 credits, NQF level 3.

    Legal Requirements

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.