SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer requests to re-issue credit and debit cards in a banking environment 
SAQA US ID UNIT STANDARD TITLE
114767  Administer requests to re-issue credit and debit cards in a banking environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7169  Administer requests to re-issue credit cards in a banking environment  Level 3  NQF Level 03  31  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are responsible for administering requests to re-issue credit and debit cards.
People credited with this Unit Standard are able to:
  • Validate the request to reissue credit cards
  • Handle notifications of lost/stolen cards
  • Process requests for duplicate cards 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 2
  • The Unit Standard entitled, "Demonstrate an understanding of credit and debit card administration, production and distribution". 

  • UNIT STANDARD RANGE 
  • Requests to re-issue credit cards or for duplicate cards include requests from branches, other departments or directly from customers via fax, telephone and mail, and system generated requests
  • Notification of lost / stolen cards includes those from clients, branches, internal departments eg call centres and system generated reports/ lists
  • Information regarding lost / stolen cards includes time, place, last valid transaction and reason code
  • Delivery instructions include registered mail, for collection at issuing point or a specified outlet or branch
  • Requests for duplicate cards may be because of damaged cards, change of expiry date, name change, incorrect embossing. Expired cards are not automatically re-issued 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Validate requests to re-issue credit cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Requests to re-issue credit cards are obtained and recorded as per company specification. 

    ASSESSMENT CRITERION 2 
    The viability to re-issue the card is verified and confirmed in accordance with company and visa and master card regulations. 

    ASSESSMENT CRITERION 3 
    Required actions to effect the request are determined and actioned as per company specifications. 

    SPECIFIC OUTCOME 2 
    Process notification of lost and/or stolen cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Notifications of lost/ stolen cards are recorded as per company specifications. 

    ASSESSMENT CRITERION 2 
    A lost /stolen status is imposed on card record and information regarding the incident is recorded as per credit company or other rules. 

    ASSESSMENT CRITERION 3 
    Requests for emergency card replacements are recorded and actioned according to credit company local and international rules. 

    ASSESSMENT CRITERION 4 
    Delivery instructions are recorded as per customer instructions. 

    ASSESSMENT CRITERION 5 
    A New card account is generated and instruction to issue and emboss plastic is given in accordance with company specifications. 

    ASSESSMENT CRITERION 6 
    The Cost incurred in re-issuing the card is recovered as per company specifications. 

    SPECIFIC OUTCOME 3 
    Process requests for duplicate cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The Request is recorded as per company specifications. 

    ASSESSMENT CRITERION 2 
    The Card record is verified and updated according to changed details. 

    ASSESSMENT CRITERION 3 
    Requests for emergency card replacements are recorded and actioned according to credit company rules. 

    ASSESSMENT CRITERION 4 
    Delivery instructions are recorded as per customer instructions. 

    ASSESSMENT CRITERION 5 
    Instructions to issue and emboss plastic is given in accordance with company specifications. 

    ASSESSMENT CRITERION 6 
    The cost incurred in replacing the card is recovered as company specifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company specific card system to capture, locate and extract information and to complete the task at hand
  • Credit card company (Visa and MasterCard) rules and regulations regarding the re-issuing of cards
  • Fraud possibilities related to credit card requests
  • Inter Bank Local rules relate to credit cards
  • The importance of adhering to the rules and regulations
  • Effective flow of information 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems when verifying the viability to re-issue a card, ensuring decisions regarding re-issuing are based on valid and complete information. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others when handling requests for emergency card replacements, ensuring the timeous and accurate re-issuing of cards. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively, when administering requests to re-issue credit cards, ensuring the timeous processing of requests and delivery of cards to clients. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information when handling notifications of lost and /or stolen cards, ensuring the prevention of fraudulent transactions. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use technology effectively when capturing, updating and extracting information, ensuring complete and accurate information is available on systems. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to demonstrate an understanding of the relationship between internal departments, clients and other companies and the importance of networking to effectively administer requests to re-issue credit cards. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from the date of registration of this unit standard, it replaces unit standard 7169, which was "Administer requests to re-issue credit in a banking environment", 31 credits, NQF level 3.

    Legal Requirements:
  • Inter Bank Local Rules
  • Visa and Master Card Rules and Regulations 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.