SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process rejected and missing banking-related items 
SAQA US ID UNIT STANDARD TITLE
114757  Process rejected and missing banking-related items 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7127  Process rejected and missing banking-related items  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for persons who provide back office support for the effective provision of services by a bank.

Persons credited with this unit standard will be able to:
  • Receive and sort rejected and missing items as per the reports received.
  • Handle queries. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard will be competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Rejected or missing items include local clearances, codeline clearing rejections of own cheques, unpaid cheques, unpaid ACB debit order documents, carrier envelopes, MICR and non-MICR items.
  • Items are forwarded to the appropriate parties: own bank, own branches, agent banks.
  • Administrative tasks relating to the query are report, notify, record details of query. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and sort rejected and missing items. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    ACB and the prime run reports and processed items are received and sorted in the manner required by the bank. 

    ASSESSMENT CRITERION 2 
    The appropriate reports and intercession cheques are executed as required by the bank. 

    ASSESSMENT CRITERION 3 
    Items are forwarded to the appropriate parties as required by the bank. 

    ASSESSMENT CRITERION 4 
    Incidents are raised as per the bank's procedures. 

    SPECIFIC OUTCOME 2 
    Attend to queries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature of the query received is identified according to the bank's procedures. 

    ASSESSMENT CRITERION 2 
    The query is attended to as required by the nature of the query and the bank's procedures. 

    ASSESSMENT CRITERION 3 
    All queries are handled timeously and in a manner that promotes customer service. 

    ASSESSMENT CRITERION 4 
    Administrative tasks relating to the query are completed according to the bank's procedures. 

    ASSESSMENT CRITERION 5 
    Unresolved queries are escalated to the appropriate authority as required by the bank's policy. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • All relevant banking policies and procedures.
  • Workflow.
  • Operating and computer systems to locate the necessary information and complete the task.
  • Operational risk.
  • ACB procedures.
  • Relevant security precautions. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    To organise and manage oneself and one's activities responsibly and effectively when incidents are raised as per the bank's procedures. 

    UNIT STANDARD CCFO COLLECTING 
    To collect, organise and critically evaluate information when ACB and the prime run reports and processed items are received and sorted in the manner required by the bank. 

    UNIT STANDARD CCFO COMMUNICATING 
    To communicate effectively using visual, mathematical and language skills in the modes of oral and written presentations when all queries are handled timeously and in a manner that promotes customer service. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from the date of registration of this unit standard, it replaces unit standard 7127, which is "Process rejected and missing banking-related items", 2 credits, NQF level 3.

    Legal Requirements
  • All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task.

    Terminology
  • ACB - Automated Clearing Bureau Magnetic Tape Service.
  • MICR - Magnetic Ink Character Recognition. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.