SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Effect and monitor the release of debit and credit cards to cardholders in a banking environment 
SAQA US ID UNIT STANDARD TITLE
114748  Effect and monitor the release of debit and credit cards to cardholders in a banking environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7170  Effect and Monitor the release of credit cards to cardholders in a banking environment  Level 3  NQF Level 03  31  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are responsible for ensuring that all cards issued, reach their intended destination.

People credited with this Unit Standard are able to:
  • Administer the collection of cards by cardholders or authorised representative
  • Handle undelivered card items
  • Resolve queries regarding credit cards not received. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 2
  • The Unit Standard entitled: "Demonstrate an understanding of credit and debit card administration, production and distribution". 

  • UNIT STANDARD RANGE 
  • Card safeguarding includes vault, dual control and filing method.
  • Positive identification includes recognized identification documents and letters of authorization in terms of collection by third party.
  • Undelivered card items may be returned by branches, couriers and post office.
  • Recording of returned cards includes imposing a return status on the card record, statistical records and register on returned items
  • Proof of delivery includes courier tracking number and signature of recipient and unique number of item in terms of post office delivery. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Administer the collection of cards by cardholders at point of representation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Card items for collection are received and recorded as per company specifications. 

    ASSESSMENT CRITERION 2 
    Cards are prepared for safekeeping as per company specifications. 

    ASSESSMENT CRITERION 3 
    Cardholders are positively identified on release of cards. 

    ASSESSMENT CRITERION 4 
    The collection of cards is monitored and outstanding items are investigated as per company specifications. 

    ASSESSMENT CRITERION 5 
    Unsuccessful location of cardholders are recorded and card items are returned as undelivered as per company specifications. 

    SPECIFIC OUTCOME 2 
    Process undelivered card items. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Undelivered items are received and verified against dispatching list according to company specific regulations. 

    ASSESSMENT CRITERION 2 
    Returned cards are recorded and destroyed according to company specifications. 

    ASSESSMENT CRITERION 3 
    The reason for cards not being delivered is investigated in accordance with company specifications. 

    ASSESSMENT CRITERION 4 
    The Card record is rectified as per findings. 

    ASSESSMENT CRITERION 5 
    Where applicable, instructions to re-issue cards are given as per company specifications. 

    ASSESSMENT CRITERION 6 
    Card items are re-dispatched in accordance with updated card record details and company specifications. 

    SPECIFIC OUTCOME 3 
    Resolve queries regarding cards not received. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information regarding the query is received and logged as per company specifications. 

    ASSESSMENT CRITERION 2 
    The delivery method used is determined based on company policies and practices. 

    ASSESSMENT CRITERION 3 
    Proof of delivery is requested and obtained according to company policies and practices. 

    ASSESSMENT CRITERION 4 
    The findings of investigation are recorded as per company specifications. 

    ASSESSMENT CRITERION 5 
    Relevant parties are advised on location of cards as per query received. 

    ASSESSMENT CRITERION 6 
    Cards that could not be traced, are cancelled and instructions to re-issue cards are given as per company specifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Visa and MasterCard rules and regulations per type of "situation".
  • Effective interaction and communication.
  • Tracking and tracing procedures for items per delivery method used e.g. post office, couriers and "for collection".
  • Solving queries in an effective, efficient and value-added manner.
  • The security requirements regarding safekeeping of cards.
  • Company specific card system to capture, locate and extract information. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems when resolving queries regarding cards not received, ensuring complete and accurate documentation for decision making and determination of cause of action. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others when effecting and monitoring the release of credit cards to cardholders, ensuring the timeous and correct releasing of credit cards. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively, when effecting and monitoring the release of credit cards to cardholders, ensuring that cards reach their intended destination timeously. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information when administering the collection of cards by cardholders, ensuring the positive identification of cardholders. The learner is able to use technology effectively when capturing, updating and extracting information, ensuring complete and accurate information is available on systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the relationship between internal departments, clients and other companies and the importance of networking to effectively effect and monitor the release of credit cards to cardholders. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from date of registration of this unit standard, it replaces unit standard 7170 which was "Effect and Monitor the release of credit cards to cardholders in a banking environment", 31 credits, NQF Level 3. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.