SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Perform mail related in frontline service environment 
SAQA US ID UNIT STANDARD TITLE
114503  Perform mail related in frontline service environment 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the Postal Industry. It provides the competence to handle postal articles in a frontline service environment. This unit standard will contribute to the full development of any learner within the Postal Industry by providing recognition, further mobility and transportability within the field. The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following competencies and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication and literacy, NQF level 3
  • Mathematical literacy, NQF level 3 

  • UNIT STANDARD RANGE 
  • Postal articles may include, but is not limited to, domestic postal articles, international postal articles, Secure Mail, > Speed Services, Recorded articles, non-recorded articles, standardised articles, non-standardised articles, bulk mail, business reply service, parcels, ordinary parcels, courier articles, international parcels, fast mail articles, printed matter, pamphlets, missorts, re-directions
  • Equipment may include presses, tables, trays, containers, mail bags, sorting equipment, consignment notes, mail documentation, mail bags, pliers, waybills, letter bills, parcel bills, twine, scissors
  • Delivery may include but not limited to hand to hand delivery, vehicle delivery, delivery by foot, home delivery, post box delivery, private bag delivery, bicycle delivery, walk extensions,
  • Irregularities may include but not limited to incidents, accidents, customer complaints 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Accept postal articles for processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Postal articles are checked against the prescribed specifications. 

    ASSESSMENT CRITERION 2 
    2. Service costs are calculated accurately and accounted for. 

    ASSESSMENT CRITERION 3 
    3. Transaction is recorded according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 4 
    4. Transaction is concluded according to customer needs. 

    ASSESSMENT CRITERION 5 
    5. Postal article is stored for dispatch, safely. 

    SPECIFIC OUTCOME 2 
    Process delivery of postal articles to customers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Notification is received from customer according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 2 
    2. Notification details are compared with particulars on postal article for accuracy. 

    ASSESSMENT CRITERION 3 
    3. Customer is identified according to identification procedures. 

    ASSESSMENT CRITERION 4 
    4. Article is delivered to customer according to delivery procedures. 

    ASSESSMENT CRITERION 5 
    5. Transaction is recorded on relevant system/s and accounted for. 

    ASSESSMENT CRITERION 6 
    6. Irregularities are reported / escalated according to organisation`s polices and procedures. 

    SPECIFIC OUTCOME 3 
    Receive mail internally. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Consignment is acknowledged and checked against consignment note accurately, and using relevant systems. 

    ASSESSMENT CRITERION 2 
    2. Postal articles received are verified against consignment note for accuracy. 

    ASSESSMENT CRITERION 3 
    3. Notifications for collection are issued and mailed according to organisation`s procedures. 

    ASSESSMENT CRITERION 4 
    4. Information of postal articles received is recorded and accounted for according to organisation`s procedures. 

    ASSESSMENT CRITERION 5 
    5. Postal articles is stored and processed until delivery, safely. 

    ASSESSMENT CRITERION 6 
    6. Duplicate and final notifications are issued according to organisation`s procedures. 

    ASSESSMENT CRITERION 7 
    7. Discrepancies are investigated and escalated according to operational procedures. 

    SPECIFIC OUTCOME 4 
    Despatch postal articles for further processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Postal articles are collected for despatch according to organisation`s procedures. 

    ASSESSMENT CRITERION 2 
    2. Postal articles received are verified, counted and recorded, accurately. 

    ASSESSMENT CRITERION 3 
    3. Consignment documentation is prepared on relevant system/s. 

    ASSESSMENT CRITERION 4 
    4. Consignment is prepared and packed according to organisation`s procedures. 

    ASSESSMENT CRITERION 5 
    5. Consignment is disposed of according to organisation`s procedures. 

    ASSESSMENT CRITERION 6 
    6. Discrepancies are investigated and escalated according to operational procedures. 

    SPECIFIC OUTCOME 5 
    Compile mail balance for verification. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Information of postal articles and consignments received is recorded on relevant system/s. 

    ASSESSMENT CRITERION 2 
    2. Information of postal articles and consignments dispatched is recorded on relevant system/s. 

    ASSESSMENT CRITERION 3 
    3. Totals are tallied and balance compiled, accurately. 

    ASSESSMENT CRITERION 4 
    4. Discrepancies are reported and escalated according to organisation`s procedures. 

    ASSESSMENT CRITERION 5 
    5. Documentation is filed, correctly and safely. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company specific procedures and policies
  • Postal regulations and legislation
  • Credited learners understand and can explain:
  • Company specific policies, procedures and systems
  • Company vision, mission and operational objectives
  • Postal Legislation
  • Dispatch procedures
  • Relevant equipment 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Evident in specific outcomes:
  • Process delivery of postal articles to customers
  • Receive mail internally
  • Despatch postal articles for further processing
  • Compile mail balance for verification

    Evident in specific outcomes:
  • Irregularities are reported / escalated according to organisation`s polices and procedures
  • Discrepancies are investigated and escalated according to operational procedures
  • Discrepancies are investigated and escalated according to operational procedures
  • Discrepancies are reported and escalated according to organisation`s procedures 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Evident in specific outcomes:
  • Process delivery of postal articles to customers.
  • Despatch postal articles for further processing.

    Evident in specific outcomes
  • Notification is received from customer according to organisation`s polices and procedures
  • Postal articles are collected for despatch according to organisation`s procedures 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in all specific outcomes

    Evident in all specific outcomes 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in all specific outcomes

    Evident in all specific outcomes 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.


    Evident in specific outcomes
  • Process delivery of postal articles to customers
  • Despatch postal articles for further processing

    Evident in specific outcomes
  • Notification is received from customer according to organisation`s polices and procedures
  • Postal articles are collected for despatch according to organisation`s procedures 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in specific outcome:
  • Receive mail internally
  • Compile mail balance for verification

    Evident in assessment criteria:
  • Consignment is acknowledged and checked against consignment note accurately, and using relevant systems
  • Information of postal articles and consignments received is recorded on relevant system/s
  • Information of postal articles and consignments dispatched is recorded on relevant system/s 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems.

    Evident in all specific outcomes

    Evident in all assessment criterias 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48666   Further Education and Training Certificate: Postal Frontline Service  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.