SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an understanding of change management for computer systems 
SAQA US ID UNIT STANDARD TITLE
114044  Demonstrate an understanding of change management for computer systems 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who will participate in the management of all changes to the components of a live infrastructure, from request for change (RFC) through to implementation and review, to support the continued availability, effectiveness and safety of the infrastructure:
  • As fundamental knowledge of the areas covered.
  • For those working in, or entering the Information Technology industry in the area of Information Technology Services.
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Describe a change control policy for an organisation.
  • Produce guidelines for the implementation of changes to computer systems.

    The performance of all outcomes is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to demonstrate an understanding of computer systems development, and describe information systems departments in business organisations. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe a change control policy for an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The description outlines the procedures for change management. 

    ASSESSMENT CRITERION 2 
    2. The description outlines the documentation required for change management. 

    ASSESSMENT CRITERION 3 
    3. The description outlines the roles and responsibilities for change management. 

    SPECIFIC OUTCOME 2 
    Produce guidelines for the implementation of changes to computer systems. 
    OUTCOME RANGE 
    Systems - software, documentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The guidelines are consistent with the change control policy for the organisation. 

    ASSESSMENT CRITERION 2 
    2. The guidelines include documentation of client change requirements. 

    ASSESSMENT CRITERION 3 
    3. The guidelines outline a procedure for managing the different versions of systems. 
    ASSESSMENT CRITERION RANGE 
    Development, implementation, operation.
     

    ASSESSMENT CRITERION 4 
    4. The guidelines outline procedures for managing changes. 
    ASSESSMENT CRITERION RANGE 
    Logging, follow-up, etc.
     

    ASSESSMENT CRITERION 5 
    5. The guidelines outline methods of maintaining accuracy and consistency in the change process. 

    ASSESSMENT CRITERION 6 
    6. The guidelines ensure the integrity of the client/user database. 

    ASSESSMENT CRITERION 7 
    7. The guidelines indicate others who need to be on the document circulation list. 

    ASSESSMENT CRITERION 8 
    8. The guidelines include procedures for education client/user on the change management process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.


    Moderation Process
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Analytical Thinking. Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
  • Customer Focus. Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Initiative. Being proactive, taking action and anticipating opportunities.
  • Persistence. Meeting targets and fulfilling agreements even when adverse circumstances prevail.
  • Attention to Detail. Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
  • Familiar with Configuration Management. The control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
  • Familiar with Database Software. Software which enables the user to create, populate and manipulate data structures. E.g. Access, SQL Server, DB2, Oracle, Informix, Sybase.
  • Familiar with Metrics. The collection, analysis and and application of historical and synthetic measurements in the estimation of IS activities. E.g. function point analysis, lines of code.
  • Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation.
  • Aware of Operations Management. Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non project) activities. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display decisions using critical and creative thinking by understanding the metrics associated with a problem or situation, their significance and relation, and being able to manipulate these as necessary to identify solutions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and/or community by working co-operatively (rather than competitively) with others to achieve a common goal. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation by being aware of methods and techniques for delivering effective presentations. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems by being aware of techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  63909   National Certificate: Business Analysis  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2KO AFRICA 
    2. Academy of Training and Development 
    3. All Connections cc 
    4. Arise Business Centre 
    5. ATTI IT SOLUTIONS BLOEMFONTEIN 
    6. ATTI Nelspruit Pty Ltd 
    7. Broadband College of Technology 
    8. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    9. Careers IT (Pty) Ltd 
    10. CTU Training Solutions 
    11. Delight Computer Training 
    12. Denwin's Computer & Business School 
    13. EAST LONDON MANAGEMENT INSTITUTE 
    14. Ekasi IT Solutions CC 
    15. Fakazani Management Services 
    16. Falcon Business Institute (Pty) Ltd 
    17. IALE School of Advanced Learning and Education (Pty) Ltd 
    18. Imbalenhle Learning Academy 
    19. iSolve Business Solutions (Pty) Ltd 
    20. IT Certification Academy 
    21. IT SA Computer Services Solutions (Pty) Ltd 
    22. Jeppe College of Commerce and Computer Studies 
    23. Jonda Learning Academy 
    24. Kaelo Computer Training cc 
    25. Kezla Investments 
    26. Konani Training and Development Institute 
    27. Madzahisi College 
    28. Mass Computer Training And Printers 
    29. MasterGrade IT 
    30. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    31. NetCampus (Pty) Ltd. 
    32. Nextgen Training Solutions (Pty) Ltd 
    33. Ngubeni Corporation 
    34. On the Ball College Pty ltd 
    35. PROSERV SA (PTY) LTD 
    36. Qhakaza Management Services 
    37. Richfield Graduate Institute of Technology Pty Ltd 
    38. Technology Corporate Management (Pty) Ltd 
    39. The Graduate Institute of South Africa 
    40. Titan Trade Technologies (Pty) Ltd 
    41. Torque Technical Computer Training (Pty) Ltd 
    42. Tshwane College of Commerce and Computer 
    43. Umzinyathi Telecommunications (Pty) Ltd 
    44. Whitestone College 
    45. Xtensive ICT Academy (Pty) Ltd 
    46. Xylo Trading 12 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.