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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply public sector policies and procedures to achieve administration objectives 
SAQA US ID UNIT STANDARD TITLE
113967  Apply public sector policies and procedures to achieve administration objectives 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242870  Apply public sector policies and procedures to achieve administration objectives  Level 3  NQF Level 03  12  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons involved with public sector administration work at the practitioner level. Persons credited with this Unit Standard are able to provide administration services that meet and exceed the requirements laid down in performance level agreements.

Learners will be able to:
  • Identify functions of administration in the public sector
  • Identify and use organisational policies and procedures to achieve work objectives
  • Identify and use work area systems to achieve agreed work objectives
  • Operate office communication systems 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Persons attempting this Unit Standard should be competent in:

    Communication at NQF Level 2
    Mathematical Literacy at NQF Level 2 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify functions of administration. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The functions of an administrative work unit are identified in terms of services provided. 
    ASSESSMENT CRITERION RANGE 
    Examples of functions should include at least the following:
  • Receiving, collating and classifying information ,
  • Processing and interpreting information,
  • Recording and retrieving information,
  • Processing and recording numerical, financial and statistical data; and
  • Providing clerical and customer services.
     

  • ASSESSMENT CRITERION 2 
    2. The need for security and confidentiality of information to be maintained is identified in terms of organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Should include at least the following:
  • access to information,
  • access to office and physical resources,
  • access to electronic sources or stores of information,
  • screening and supervision of visitors,
  • storage and disposal of information
     

  • SPECIFIC OUTCOME 2 
    Identify and use organisational policies and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Organisational policies and procedures for organising work and workload are identified to provide a framework for compliance in own work processes. 

    ASSESSMENT CRITERION 2 
    2. Organisational policies and procedures for organising own work and workload are complied with in terms of:
  • planning and pacing of work;
  • establishment of priorities and completion of work in order of priority;
  • allocation of time for tasks;
  • organisation of own work area; and
  • own management of telephonic and e-mail communication. 

  • ASSESSMENT CRITERION 3 
    3. Organisational policies and procedural requirements are met in terms of qualitative and quantitative measures or benchmarks applied to own work and tasks. 

    SPECIFIC OUTCOME 3 
    Identify and use work unit systems to achieve work objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Internal and external services and systems for processing and achievement of administration objective are identified and used in accordance with organisation policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    To cover both standard and specialist services and systems
     

    ASSESSMENT CRITERION 2 
    2. Office equipment is used in accordance with operating instructions and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Evidence of one type of copying equipment and four other pieces of office equipment not including communications equipment.
     

    ASSESSMENT CRITERION 3 
    3. Document filing procedures are used in accordance with filing system requirements and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Evidence of any two filing systems is required.
     

    ASSESSMENT CRITERION 4 
    4. Business forms and calculations are completed in accordance with organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    May include customer information, sales and purchase orders, payment records, invoices, statements, receipts, bank deposits.
     

    SPECIFIC OUTCOME 4 
    Operate office communication systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Electronic-mail communication procedures are identified and used in accordance with service provider features and organisational policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Telephone communication techniques are identified and used in accordance with communication system features and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Answering calls, processing telephone enquires, taking messages, transferring calls.
     

    ASSESSMENT CRITERION 3 
    3. Facsimile equipment features are identified and used to transmit and receive messages in accordance with operating instructions and organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Written and oral communications are drafted, delivered and recorded in accordance with nature and type of communication and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    To include at least: memos; letters; electronic mail; reports; receiving, responding to and relaying oral and written messages.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework
    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation
    A detailed understanding of:
  • Iinformation flows within the organisation
  • Organisational, external agency and employee requirements for information
  • Procedures for the security and confidentiality of information
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the quantitative and qualitative administrative outputs laid down in their performance agreements. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to gather all the necessary information required to complete administration tasks in their context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect the provision of effective administration services. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion to provide effective and efficient administration services. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically in producing administrative outputs in a manner sensitive to the environment and the health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of inter-related systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on effective administration. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242870, which is 'Apply public sector policies and procedures to achieve administration objectives', level 3, 12 credits.

    Legal
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Occupational Injuries and Diseases Act (OID)
  • Regional Services Council Act (RSC)
  • Income Tax Act and amendments
  • Unemployment insurance Act
  • Skills Development and Skills Development Levy Act 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  49489   Further Education and Training Certificate: Road Transport Management in the Public Sector  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. EDU - FLEET 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.