SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Perform maintenance on basic customer premises equipment 
SAQA US ID UNIT STANDARD TITLE
10560  Perform maintenance on basic customer premises equipment 
ORIGINATOR
SGB Telecommunications 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard focuses on the field of Customer Premises Equipment (CPE).

A learner credited with this unit standard is capable of:
  • Planning the equipment maintenance
  • Conducting the equipment maintenance
  • Concluding the equipment maintenance

    This unit standard will contribute to the full development of any learner within the Telecommunications environment, more specifically within CPE by providing recognition, further mobility and transportability within the field. The knowledge, skills and understanding demonstrated in this unit standard are essential for upliftment, social and economic transformation in the Telecommunications environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learning assumed to be in place should be on the same level of this unit standard or higher.
  • Communication and Language
  • Computer literacy
  • Mathematics and Science
  • Principles of electricity
  • Testing procedures
  • Competent in operating and installing Basic Customer Premises Equipment. 

  • UNIT STANDARD RANGE 
    The typical scope of this unit standard includes but not limited to equipment like:
  • Single Line installation and maintenance
  • PABX
  • POTS
  • Cables

    The context of this unit standard is performed within structures where stationery, support structure, communication media, employer`s policies and procedures, cultural ethics, business ethics, work environment, professional conduct, test instrumentation, tools, human resources, customer, material, equipment, quality standards, SABS standards, anti-static procedures, training facilities, technology and transportation are applicable.

    The level assigned to this unit standard is appropriate because:
  • Demonstrates basic comprehension and employ a narrow range of skills
  • Applies known solutions to familiar problems.
  • Demonstrates basic processing of readily available information.
  • Shows basic competence in a limited range of established and familiar contexts under general supervision and quality control.
  • Follows established and familiar procedures.
  • Co-operates with others.
  • Some limited/restricted responsibility for quantity and quality of one`s own output.
  • Responsible for guiding others. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan customer equipment maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Role-players are consulted according to employer's policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Tools & equipment is verified and maintenance actions are planned according to job requirements. 

    SPECIFIC OUTCOME 2 
    Conduct customer equipment maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Customer equipment is tested according to equipment specifications. 

    ASSESSMENT CRITERION 2 
    2. Customer equipment is repaired/replaced/maintained according to equipment specifications and employer's policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Safety standards are applied and customer requirements adhered to throughout the maintenance process. 

    SPECIFIC OUTCOME 3 
    Conclude customer equipment maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Post testing of customer equipment is conducted according to equipment specifications. 

    ASSESSMENT CRITERION 2 
    2. Site is cleared and customer is advised according to employer's policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Role players are consulted according to job requirements. 

    ASSESSMENT CRITERION 4 
    4. Documentation is completed according to employer's policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
    1. Anyone assessing a learner against this unit standard must be registered as an Assessor with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.

    Moderation Option:
    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Skills, Knowledge and Understanding:
  • Use oral and written communication when liasing with customer.
  • Complete documentation after conducting equipment maintenance.
  • Apply decision-making and problem solving skills before and during equipment maintenance.
  • Demonstrate understanding of product facilities and operations.
  • Demonstrate understanding of the policies and procedures.
  • Reach agreement with the customer through negotiation.
  • Facilitate co-operation between role-players.
  • Apply light current electrical principles during equipment maintenance.
  • Apply faultfinding procedures before, during and after equipment maintenance.
  • Utilise test instruments during testing process.
  • Demonstrate understanding of the correct use of tools.
  • Demonstrate computer literacy. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify barriers pertaining to the equipment maintenance and developed strategies to overcome them. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with role players in order to ensure that equipment is maintained and that customer`s requirements are met. 

    UNIT STANDARD CCFO ORGANISING 
    Manage activities in terms of preparation, planning, conducting and concluding equipment maintenance effectively to ensure an accurate and professional service delivery. 

    UNIT STANDARD CCFO COMMUNICATING 
    Be culturally sensitive across a range of social contexts when consulting customers. 

    UNIT STANDARD CCFO SCIENCE 
    Technology will assist in improving the entire maintenance process. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Maintenance is conducted in order to prevent and solve any problem effectively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the Assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means Assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.
  • Requirements for a portfolio are that it should be valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience, which serves to supplement the assessment of applied competence.

    The portfolio may include:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal Requirements

    The typical legal requirements for this unit standard includes but not limited to:
  • Environmental Management System.
  • Independent Communication Authority of South Africa.
  • Occupational Health and Safety Act. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21798   Certificate: Telecommunications for Customer Premises Equipment  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2009-10-03  Was MICTS until Last Date for Achievement 
    Core  78963   National Certificate: Telecommunications for Customer Premises Equipment  Level 2  NQF Level 02  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ATTI Nelspruit Pty Ltd 
    2. Imbalenhle Learning Academy 
    3. In Excess Trading 22 T/A ATTI Polokwane 
    4. Mass Computer Training And Printers 
    5. Nextgen Training Solutions (Pty) Ltd 
    6. Richfield Graduate Institute of Technology Pty Ltd 
    7. TELKOM SA SOC LTD 
    8. Torque Technical Computer Training (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.