SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Human Settlements Development 
SAQA QUAL ID QUALIFICATION TITLE
65989  Further Education and Training Certificate: Human Settlements Development 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CETA - Construction Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 12 - Physical Planning and Construction  Physical Planning, Design and Management 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  121  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose and rationale:

This qualification is designed to meet the needs of individuals who are already involved or intend to be involved in the field of housing or social housing serving as officials, administrators and/or officials who have first-line responsibilities towards residents of social housing projects or entrusted with immediate supervision responsibilities in general administration within housing. The qualification is also targeting the needs of those who are currently participating in housing related activities namely; volunteers, new entrants who may aspire to become housing officials within a specific housing delivery point. It also provides access to those wishing to enter the housing field as a career change and pursue an occupation as a housing practitioner.

This qualification aims to equip learners with knowledge, skills and values that will enable meaningful participation in housing administration and housing projects administration and enable learners to be productive and responsible in the workplace. The qualification offers opportunities for formal recognition for persons who may have had no previous exposure to the housing field or those who may have been working in the field without formal education in housing through Recognition of Prior Learning.

It will offer benefits to society thereby contributing to the socio-economic development initiatives in this country as well as providing a basis for continuing learning in higher education and training. Currently, there exist a gap between knowledge and skills required for government officials operating at this level who lack relevant information and competencies to effectively fulfil their functions, roles and responsibilities. Many of them have not undergone housing related education and training although they possess other recognised qualifications which fall under certain disciplines which may not be core to their jobs. Therefore in order to fulfil the requirements of skills development in terms of the Skills Development Act, Human Resources Development Act, as well the Investors in People programme require that the gap should be closed for those who do not have formal relevant qualifications in the field of housing that will enable them to understand the dynamics within the housing sector as well as challenges confronting housing delivery in South Africa.

People credited with this qualification will be able to:
  • Arrange and conduct meetings with customers and others by applying the principles and techniques of facilitation and presentation skills.
  • Promote people's equality, diversity and rights to individuals or beneficiaries of public housing/private housing.
  • Communicate and promote housing policies, programmes and services.
  • Apply administrative principles and procedures to administer office affairs and manage documentation for record keeping in accordance with public administration theories, principles and practice.
  • Apply social housing concepts, principles and processes to implement and administer social housing projects.
  • Demonstrate an understanding of financial administration processes and apply financial administration principles. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication skills at NQF Level 3.
  • Mathematics Literacy at NQF Level 3.
  • Computer Literacy at NQF Level 3.

    Recognition of Prior Learning:

    This qualification can be achieved wholly or in part through recognition of prior learning. It is assumed that learners may have been performing duties that reflect competencies contained in this qualification at the workplace. This qualification recognises, through the submission of portfolios of evidence, the formal/non-formal/informal prior learning that meet the outcomes of the qualification.

    Access to the qualification:
  • Access to this qualification is open bearing in mind learning assumed to be in place. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification learners are required to obtain a minimum of 121 credits as detailed below.

    Fundamental component:

    The Fundamental component consists of Unit standards in:
  • Mathematical Literacy at NQF Level 4 to the value of 16 credits.
  • Communication at NQF Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a second South African Language at NQF Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do communication in two different South African Languages, one at NQF Level 4 and the other at NQF Level 3.

    Core component:
  • All the unit standards in the core to the value of 51 credits are compulsory.

    Elective component:
  • Learners are to choose a specialisation area and complete a minimum of 14 credits from the unit standards listed under that specialisation area to attain a minimum of 121 credits required for certification purposes.

    Local Economic Development Cluster:
  • ID: 110472: Outline the environment of local government, NQF Level 4, 6 Credits.
  • ID: 110475: Demonstrate and apply a knowledge and understanding of the basic economic concepts central to local economic development, NQF Level 4, 6 Credits.
  • ID: 110484: Participate in local economic development related meetings and facilitate the necessary flow of local economic development information, NQF Level 4, 6 Credits.
  • ID: 110501: Identify and explain the application of a range of concepts and tools for local economic development, NQF Level 4, 8 Credits.
  • ID: 110502: Demonstrate and apply knowledge and understanding of the roles, function and responsibilities of the main stakeholders and role players in local economic development, NQF Level 4, 4 Credits.

    Building Construction Cluster:
  • ID: 9968: Procure materials, tools and equipment, NQF Level 3, 6 Credits.

    Environmental Cluster:
  • ID: 119905: Analyse environmental impacts in rural areas, NQF Level 4, 3 Credits.
  • ID: 113968: Apply the principles of energy efficiency, NQF Level 4, 6 Credits.

    Generic Cluster:
  • ID: 262964: Demonstrate an understanding of the principles of components of housing in the context of property maintenance., NQF Level 4, 4 Credits.
  • ID: 117871: Facilitate learning using a variety of given methodologies, NQF Level 5, 10 Credits.
  • ID: 242842: Plan and prepare for an effective presentation, NQF Level 4, 2 Credits.
  • ID: 13948: Negotiate an agreement or deal in an authentic work situation, NQF Level 4, 5 Credits.
  • ID: 246667: Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations, NQF Level 3, 4 Credits.
  • ID: 8664: Examine social features as pertaining to the workplace, NQF Level 5, 4 Credits.
  • ID: 110009: Manage administration records, NQF Level 4, 4 Credits.

    Project Management Cluster:
  • ID: 120385: Apply a range of project management tools and techniques, NQF Level 4, 7 Credits.
  • ID: 120386: Provide procurement administration support to a project, NQF Level 4, 7 Credits.
  • ID: 120373: Contribute to project initiation, scope definition and scope change control, NQF Level 4, 9 Credits.
  • ID: 120382: Plan, organise and support project meetings and workshops, NQF Level 4, 4 Credits.

    Customer Care Cluster:
  • ID: 252210: Handle a range of customer complaints, NQF Level 4, 4 Credits.
  • ID: 119676: Apply the skills of customer care in a specific work environment, NQF Level 4, 4 Credits.
  • ID: 242864: Answer customer enquiries by mail, facsimile, and e-mail in a wide range of public sector contexts, NQF Level 3, 4 Credits.

    Financial Management Cluster:
  • ID: 12739: Evaluate the quality of a business' debtor administration, NQF Level 4, 16 Credits.
  • ID: 242861: Participate in budget and general financial management processes within own public sector work context, NQF Level 4, 6 Credits.
  • ID: 117158: Investigate ways of managing financial risk in own lives, NQF Level 4, 5 Credits.

    Information Technology Cluster:
  • ID: 262925: Assess and capture data relating to approved housing projects using Housing Subsidy System (HSS), NQF Level 4, 8 Credits.
  • ID: 110025: Process data using information technology, NQF Level 4, 5 Credits.

    Marketing Cluster:
  • ID: 252194: Meet marketing performance standards, NQF Level 4, 4 Credits.
  • ID: 252201: Apply marketing team work strategies, NQF Level 4, 4 Credits.

    Real Estate Cluster:
  • ID: 246735: Demonstrate an understanding of the Real Estate environment, NQF Level 4, 8 Credits. 

  • EXIT LEVEL OUTCOMES 
    1. Arrange and conduct meetings with customers and other role players by applying the principles and techniques of facilitation and presentation skills.

    2. Promote people's equality, diversity and rights and responsibilities for effective housing delivery.

    3. Communicate and promote housing policies, programmes and services.

    4. Apply administrative principles and procedures to administer office affairs and manage documentation for record keeping.

    5. Apply social housing concepts, principles and processes to implement and administer social housing projects.

    6. Demonstrate an understanding of financial administration processes and apply financial administration principles.

    Critical Cross-Field Outcomes:

    The qualifying learner will be able to:
  • Identifying and solving problems relating to housing development in South Africa considering the housing typologies and delivery mechanisms.
  • Working effectively with others in the workplace as a member of the team and resolve conflict that may exist by applying conflict resolution skills and/or negotiation skills.
  • Organising and managing oneself and one's activities responsibly by planning own tasks in order to improve performance.
  • Collecting, analysing, organising and critically evaluating information relating to housing issues and provision to inform housing policy and strategy review processes.
  • Communicating effectively using appropriate verbal and nonverbal skills including graphical representations to disseminate information to key stakeholders and present reports to superiors in relation to work progress of housing projects.
  • Demonstrating an understanding of the world, as a set of related systems by recognizing that a link exists between development projects in the context of integrated development from a social, economical, infrastructural, environmental and physical perspectives in accordance with housing legislation, policy and programmes.
  • Using science and technology by understanding the design, planning and technological aspects of housing construction in terms of the norms and standards including regulations affecting design and construction processes. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria Exit Level Outcome 1:
  • The need and purpose for a meeting/workshop is identified in order to make the necessary arrangements.
  • Meetings/workshop are organized and arranged based on the necessary information for the meeting within own work context.
  • The objectives of the meeting are identified and agreed upon with participants.
  • The necessary information for the meeting is provided to participants at the appropriate time in terms of organizational procedures.
  • Facilitation and presentation techniques are demonstrated in order to conduct an effective meeting/workshop.

    Associated Assessment Criteria Exit Level Outcome 2:
  • The reasons for individual choice regarding the confidentiality of information is explained in terms of statutory obligations.
  • The legal framework in which access to, and transmission of, information is explained in terms of people's preferences and different settings.
  • The methods of maintain confidentiality in public environments are identified and explained within context.
  • The methods of communicating information are identified and explained in terms of their relevance.
    Range: Methods include but are not limited to electronic, in writing or oral.
  • The methods of promoting community involvement in housing development processes are identified and explained within context.

    Associated Assessment Criteria Exit Level Outcome 3:
  • The housing policies are reviewed in order to determine the parameters within which housing delivery initiatives works.
  • Different housing programmes are identified and explained in terms of their purpose and objectives.
  • Relevant and interested parties are identified in order to communicate information for effective involvement in housing development processes.
  • Communication channels are identified and explained in terms of organizational requirements.

    Associated Assessment Criteria Exit Level Outcome 4:
  • Information and documents are controlled in accordance with organizational requirements.
  • The systems and procedures in dealing with information are defined and described with examples.
  • Documentation is managed in accordance with public administration principles.

    Associated Assessment Criteria Exit Level Outcome 5:
  • The concept of social Housing is defined and explained within the South African context.
  • The basic principles and processes of social housing are identified and explained within the context a specific social housing environment.

    Associated Assessment Criteria Exit Level Outcome 6:
  • An understanding of the financial statements is demonstrated in own working environment.
  • The implications of deviations from financial statements is explained within the context of legal and regulatory requirements.

    Integrated Assessment:

    Assessment should be focused on the candidate's ability to apply their theoretical knowledge and understanding in authentic contexts. Assessors should use a range of strategies, which will allow candidates to demonstrate applied competence. Applied competence (practical, foundational and reflective) competencies regarding electronics knowledge and skills will be achieved if a candidate can integrate the various outcomes of the unit standards of this qualification.

    Assessment strategies and procedures should be aligned with the purpose and exist level outcomes of the qualification. They should consists of projects, written assignment, tests and examinations and also include a variety of problem solving assignments, portfolios of learning, materials and projects. The qualification should be assessed on the basis of evidence of demonstrated performance in the workplace or in simulated work situations designed to draw upon similar performance to that required at the workplace.

    All exit level outcomes, critical cross-field outcomes, and essential embedded knowledge required by the component unit standards are to be assessed. Evidence of the achievement of the critical cross-field outcomes should be found both in performance and in explaining and applying the essential embedded knowledge. 

  • INTERNATIONAL COMPARABILITY 
    This qualification was compared with equivalent qualifications from a number of countries. The purpose of this International Comparability study is to facilitate the development of a meaningful learning path and its associated curriculum incorporating both theoretical and practical vocational skills which will ensure compatibility, comparability and compliance with existing international qualification specifications and regulations.

    Research was conducted in developed and developing economies to benchmark this qualification against equivalent qualifications in the following countries:
  • New Zealand.
  • United Kingdom.
  • Ireland.
  • South America (Brazil).
  • Scotland.
  • Sri Lanka.
  • India.
  • Netherlands.
  • China.
  • Hong Kong.
  • Norway.

    However, the following countries were also examined and have been found to have qualifications and/or learning programmes offered by some institutions and/or service providers that are registered with the Chartered Institute for Housing (CIH) in the United Kingdom, an institute that has relations with the South African government through the National Department of Housing.

    In many countries the universities that offer management courses have a first degree at a professional entry level qualification. This qualification is a higher certificate and hence broad in terms of the extent of the competencies it can offer as compared to many certificate course offerings in housing. The learning programmes and short courses on offer were compared in terms of the scope, content, duration, and qualification levels to benchmark best practices. The comparison focused on learning programmes offered by accredited institutions and organisations which include amongst others universities, non-governmental organisations service providers, in both developing and developed nations.

    However, the qualification compares favourably with a number of certificate courses mostly offered at level 4 in the United Kingdom through the Chartered Institute of Housing qualifications where many countries in Europe subscribe to. These constitute a series of high level short courses, designed to meet the needs of the individual who will be managing either community housing or social housing.

    International qualifications and programmes in the field of housing were examined to ensure that the qualification is comparable with qualification models, unit standards generated, and competencies required for learners at this level in the field of housing to assess similarities or contrasts in the qualifications.

    Countries that face similar social, economic, technological challenges like South Africa within the SADC region in particular such as Botswana, Malawi, Swaziland, Zimbabwe, Namibia, Sierra Leone, Rwanda, Ghana, Kenya, Nairobi, and Tanzania to name but a few have been examined in terms of the qualification models and standards including learning programmes and short courses offered, unfortunately none of these have been found to have qualifications and/or standards in place.

    It was discovered that in most countries especially in Netherlands, Norway, and Hong Kong, courses in housing are aimed at social housing or rental housing as most of their housing provision is predominantly rental accommodation as opposed to community and individual based type of housing found in South Africa.

    The following qualifications compares well with this qualification in terms of content, scope and duration although they are not specifically addressing housing at the level and context that South Africa does given the dynamics in terms of social, economic and cultural diversity orientation. However, some of the countries are using a curriculum model as opposed to outcomes-based model in which this qualification is structured hence it is not easy to compare content and scope.

    United Kingdom:

    The results indicated that the countries that are affiliated to the Centre for Housing Institute (CIH) offer programmes that contain some elements of the qualification generated and showed prevalence of the following themes in terms of content of the unit standards of courses offered mainly in the United Kingdom and New Zealand which are recognised as leaders in the generation of qualifications and unit standards. The qualification and unit standards are based on the international courses for housing.

    EDEXCEL Level 5 BTEC Higher National Certificate in Housing:

    This qualification is aimed at preparing students for a range of careers in the public, private and voluntary housing sectors. It is designed to provide flexibility, knowledge and skills and motivation as a basis for progression to undergraduate and postgraduate studies. It is designed to develop analytical skills which can be applied to the collection and evaluation of information and the application of solutions. Students will be prepared for a range of careers in the public, private and voluntary housing sectors. It is targeted at administrators, customer services officers, community development officers, local government estates officers and housing officers including administrative assistants. The following units are offered in the qualification which compares favourably with our qualification.
  • Housing and the Law, Level 4, 6 Credits.
  • Housing Policy, Level 4, 10 Credits.
  • Housing Practice, Level 4, 6 Credits.
  • Managing Organisational Resources in Housing.
  • Organising Service Quality in Housing Organisation.
  • Housing Organisations and service quality, Level 4, 6 Credits.
  • Housing Finance and Financial Skills, Level 5, 6 Credits.
  • Housing Information and Research, Level 5, 6 Credits.

    CIH Level 4 Certificate in Housing:

    The CIH Level 4 Certificate in Housing has been designed to provide the first stage of qualifications leading to Corporate membership of the Chartered Institute of Housing. It has been designed to develop current skills and knowledge for housing professionals to meet the challenges affecting the Housing sector. The CIH Level 4 Certificate in Housing is a practitioner led qualification responding directly to the current needs of employers in a period of rapid development of the social housing role. The CIH Level 4 Certificate in Housing will provide learners with the opportunity to follow a specialist pathway in Housing with Support, Planning and Development, Student Accommodation Management, Neighbourhood and Community Services, and Governance in Housing.

    The CIH Level 4 Certificate in Housing provides a progression route to the CIH Level 4 Diploma in Housing. The CIH Level 4 Diploma in Housing provides progression to Level 5 qualifications in Housing delivered through validated Institutes of Higher Education. The qualification offers the following unit standards which compare well with our qualification:

    CIOB-CIH Level 4 Certificate in Housing Maintenance Management:

    The CIOB-CIH Level 4 Certificate in Housing Maintenance Management is a vocationally related qualification for maintenance professionals operating at management level within the social housing sector and non-technical staff from either a customer services or housing management background.

    The Level 4 Certificate in Housing Maintenance Management will be intended for those people who are seeking or currently employed within either a management or senior technical role. They will be providing a service in the management of operations and surveying/technical staff. They will be responsible for managing budgets and producing performance reports.

    This qualification aims to develop specialist skills necessary for employment and it will help learners to progress to become a recognised professional working in the field of in housing maintenance. The following units comprise the qualification which compare favourably with our qualification.
  • Housing Strategy and Policy.
  • Financial Management for Housing Maintenance.
  • Customer Services in a Housing Maintenance Context.
  • Managing People in a Housing Maintenance Context.
  • Health and Safety Management and Control.
  • Housing Technology and Housing Maintenance.

    New Zealand:

    Research was also conducted to identify housing programmes offered in New Zealand and there was no housing qualifications were found at the level of this qualification to be compared with this qualification.

    However, some of the programmes found are pegged at lower levels that the level of the qualification under review.

    Qualifications for social housing as the most alterative housing mechanism for housing were also searched from the following countries and sites were researched:
  • Australia (National Training Information Service).
  • UK (Chartered Institute of Housing, City and Guilds).
  • New Zealand (National Qualifications Framework).
  • Canada (Department of Human Resources and Skills Development).
  • Holland.
  • Sweden.
  • Norway.

    The latter four (Canada, Holland, Sweden and Norway) were included in the research because they have active social housing movements and useful exchanges have already taken place between those countries and South Africa. However, no useful material could be found from any of them.

    Holland:

    Investigations conducted through Dutch social housing technical experts currently in South Africa revealed that Holland does not have an NQF type structure, so a sector-based qualification system has been considered for social housing. At present this has not materialised. Some ad hoc or short courses in social housing were found. The most promising of these was described in Dutch, which made interpretation difficult, but it appears that many of the topics covered by this qualification are also covered, interestingly, with a task orientation similar to ours. Some university-based courses in urban renewal or urban development are available, but these are not considered relevant to the present discussion.

    Sweden:

    In Sweden, the only qualifications for social housing that could be found related to trades in construction. These were not considered relevant to the present study.

    Norway:

    No sector-wide or even national qualifications were found for social housing, except some relating to construction.

    New Zealand:

    Although New Zealand has an NQF very similar to ours, nothing on social housing could be found. The closest was several unit standards from the field Family, community and social studies, for example a Level 2 unit "Complete a study of societal influences on housing". This is not related to social housing.

    This leaves the results from Australia and the UK that provided useful comparisons.

    Australia:

    The National Training Information Service of the National Australian Training Authority revealed that there are three national qualifications in social housing. These are:
  • CHC30702: Certificate III in Social Housing.
  • CHC40802: Certificate IV in Social Housing.
  • CHC50602: Diploma of Social Housing.

    The first is introductory and is aimed at the admin assistant level. It focuses mostly on the social issues rather than any technical or maintenance issues. The Level IV certificate is intended for housing officers. It includes some management training, but is primarily for leasing and tenancy management functions. The Diploma of Social Housing is management oriented, and seems focused on middle to senior management who require a general understanding of social housing rather than a more task-oriented focus.

    Overall these Australian qualifications are similar in style and coverage to this qualification in social housing. They have fewer core unit standards and more electives, and they are more generic than this qualification, which is more task-oriented. Given the emerging nature of the social housing sector in South Africa and it skills base, this greater task-orientation is to be expected and is considered appropriate.

    United Kingdom:

    The Chartered Institute of Housing is the primary agency for training in social housing. The qualifications obtained through the CIH are:
  • Level 4 Certificate/Diploma in Housing.
  • Professional qualifications: These are courses that can be taken at undergraduate level or at postgraduate level, either to re-orientate another degree course towards housing, or to extend an existing housing degree course.

    Conclusion in terms of international comparability:

    Comparing our own qualification and related proposed qualifications with other countries, it seems clear that we are operating at an equivalent level with other countries, including those which are leaders in this field, as well as taking into account the particular requirements of developing nations, including our own. Our qualification falls well within the occupational profiles and training standards of the other relevant countries that we have investigated. 

  • ARTICULATION OPTIONS 
    This qualification articulates vertically with the following registered qualifications:
  • ID 66089: National Certificate: Human Settlements Development, NQF Level 5.

    This qualification articulates horizontally with the following registered qualifications:
  • ID 49129: Further Education and Training Certificate: Management and Administration, NQF Level 4,
  • ID 36436: National Certificate: Local Economic Development, NQF Level 4.
  • ID 59097: Further Education and Training Certificate: Real Estate, NQF Level 4. 

  • MODERATION OPTIONS 
  • Moderation must include both internal and external moderation of assessments.
  • Moderation of assessments will be overseen by the relevant ETQA or HEQC according to the moderation guidelines and agreed ETQA procedures. This qualification can be internally assessed by assessors of the provider and moderated by a moderator registered with the relevant ETQA or HEQC. Moderation shall comply with SAQA and Council on Higher Education requirements. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
  • Assessors for this qualification will hold a NQF level 6 or equivalent qualification in Housing or equivalent qualification in related disciplines within the field of housing, or will be competent in the outcomes of this qualification and have at least two years experience in the housing and related fields. The Assessor must include both internal and external moderation of assessments.
  • Anyone assessing a learner or moderating the assessment of a learner against this qualification or its unit standards must be a constituent registered assessor with the relevant accredited ETQA or HEQC that has a Memorandum of Understanding with the relevant accredited ETQA. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  242901  Apply the principles of good customer service to achieve public sector objectives  Level 4  NQF Level 04 
    Core  242816  Conduct a structured meeting  Level 4  NQF Level 04 
    Core  110490  Demonstrate a knowledge and understanding of the basic principles of public administration and management  Level 4  NQF Level 04 
    Core  110506  Demonstrate and apply knowledge and understanding of the basic components and fundamental skills of effective communication  Level 4  NQF Level 04 
    Core  110497  Identify and explain the purpose of integrated development planning (IDP)  Level 4  NQF Level 04 
    Core  120381  Implement project administration processes according to requirements  Level 4  NQF Level 04 
    Core  117156  Interpret basic financial statements  Level 4  NQF Level 04 
    Core  242840  Make oral presentations  Level 4  NQF Level 04 
    Core  262927  Process documents relating to housing services  Level 4  NQF Level 04 
    Core  262928  Promote people' equality, diversity and rights in relation to housing  Level 4  NQF Level 04 
    Core  8648  Demonstrate an understanding of professional values and ethics  Level 5  Level TBA: Pre-2009 was L5 
    Core  110508  Demonstrate and apply knowledge and understanding of the concept of facilitation and a range of facilitation skills  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  119472  Accommodate audience and context needs in oral/signed communication  Level 3  NQF Level 03 
    Fundamental  119457  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  119467  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  119465  Write/present/sign texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  119462  Engage in sustained oral/signed communication and evaluate spoken/signed texts  Level 4  NQF Level 04 
    Fundamental  119469  Read/view, analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  119471  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  119459  Write/present/sign for a wide range of contexts  Level 4  NQF Level 04 
    Elective  242864  Answer customer enquiries by mail, facsimile, and e-mail in a wide range of public sector contexts  Level 3  NQF Level 03 
    Elective  246667  Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations  Level 3  NQF Level 03 
    Elective  9968  Procure materials, tools and equipment  Level 3  NQF Level 03 
    Elective  119905  Analyse environmental impacts in rural areas  Level 4  NQF Level 04 
    Elective  120385  Apply a range of project management tools and techniques  Level 4  NQF Level 04 
    Elective  252201  Apply marketing team work strategies  Level 4  NQF Level 04 
    Elective  113968  Apply the principles of energy efficiency  Level 4  NQF Level 04 
    Elective  119676  Apply the skills of customer care in a specific work environment  Level 4  NQF Level 04 
    Elective  262925  Assess and capture data relating to approved housing projects using Housing Subsidy System (HSS)  Level 4  NQF Level 04 
    Elective  120373  Contribute to project initiation, scope definition and scope change control  Level 4  NQF Level 04 
    Elective  263908  Demonstrate an understanding of social housing concepts, principles and processes  Level 4  NQF Level 04 
    Elective  262964  Demonstrate an understanding of the principles of components of housing in the context of property maintenance  Level 4  NQF Level 04 
    Elective  246735  Demonstrate an understanding of the Real Estate environment  Level 4  NQF Level 04 
    Elective  110475  Demonstrate and apply a knowledge and understanding of the basic economic concepts central to local economic development  Level 4  NQF Level 04 
    Elective  110502  Demonstrate and apply knowledge and understanding of the roles, function and responsibilities of the main stakeholders and role players in local economic development  Level 4  NQF Level 04 
    Elective  12739  Evaluate the quality of a business` debtor administration  Level 4  NQF Level 04  16 
    Elective  252210  Handle a range of customer complaints  Level 4  NQF Level 04 
    Elective  110501  Identify and explain the application of a range of concepts and tools for local economic development  Level 4  NQF Level 04 
    Elective  117158  Investigate ways of managing financial risk in own lives  Level 4  NQF Level 04 
    Elective  110009  Manage administration records  Level 4  NQF Level 04 
    Elective  263907  Manage first line maintenance and repair work in a social housing institution  Level 4  NQF Level 04 
    Elective  252194  Meet marketing performance standards  Level 4  NQF Level 04 
    Elective  263895  Monitor and deal with resident and visitor behaviour in a social housing context  Level 4  NQF Level 04  10 
    Elective  13948  Negotiate an agreement or deal in an authentic work situation  Level 4  NQF Level 04 
    Elective  110472  Outline the environment of local government  Level 4  NQF Level 04 
    Elective  242861  Participate in budget and general financial management processes within own public sector work context  Level 4  NQF Level 04 
    Elective  110484  Participate in local economic development related meetings and facilitate the necessary flow of local economic development information  Level 4  NQF Level 04 
    Elective  242842  Plan and prepare for an effective presentation  Level 4  NQF Level 04 
    Elective  120382  Plan, organise and support project meetings and workshops  Level 4  NQF Level 04 
    Elective  110025  Process data using information technology  Level 4  NQF Level 04 
    Elective  120386  Provide procurement administration support to a project  Level 4  NQF Level 04 
    Elective  8664  Examine social features as pertaining to the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Elective  117871  Facilitate learning using a variety of given methodologies  Level 5  Level TBA: Pre-2009 was L5  10 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.