|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:|
|National Certificate: Wholesale and Retail Credit Control|
|SAQA QUAL ID||QUALIFICATION TITLE|
|49396||National Certificate: Wholesale and Retail Credit Control|
|SGB Retail and Wholesale|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|Was W&RSETA until Last Date for Achievement||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 11 - Services||Wholesale and Retail|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||125||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
Passed the End Date -
Status was "Reregistered"
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification is replaced by:
|Qual ID||Qualification Title||Pre-2009 NQF Level||NQF Level||Min Credits||Replacement Status|
|63409||National Certificate: Wholesale and Retail Operations||Level 3||NQF Level 03||120||Complete|
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|This qualification is a further step in a learning pathway that underpins a career in the Wholesale and Retail arena, and helps the progression for a career path within an organisation. This qualification is rooted in actual practice and the learner is expected to be part of a public or private organisation and/or company operating in the area.
The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. This pathway will culminate in a qualification at NQF Level 5 with the prospect of a management position within an organisation.
Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of credit control within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment. The Certificate further aims to build capacity and improve skills levels in the Wholesale and Retail sector thus ensuring the development of competence in this field.
The qualification provides learners with greater competence in the credit arena within the Wholesale and Retail Sector. This will enable them not only to understand the South African context of the sector but also to underpin the ability to use this learning in various business environments.
South Africa has a well-developed and extensive Wholesale & Retail industry, which is spread nationally.
It is estimated that all those individuals who deal with credit in the Wholesale and Retail Sector will require elements of the proposed Qualification.
The Certificate in Wholesale and Retail Practice (WARP), NQF Level 4, is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Learners with a qualification up to level 3, including through RPL, who wish to pursue a career in this area, or in fields where this learning may be useful will be allowed access to this certificate. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of a learning pathway it will allow mobility to persons operating at any level in the field.
The development of competence in this field will lead to world-class service delivery and company longevity. Application of the learning achieved in completing this qualification will also assist persons to enter other industries where they will be able to apply this learning in a different context.
This qualification also reflects some of the needs of the Wholesale and Retail Sector both now and in the future. It gives accessibility and flexibility to learners employed at the appropriate level desiring learning and growth opportunities, as well as the self-employed. In addition, many of those planning to develop to higher levels, or entering an organisation at a higher level, may well want to, or be required to, complete learning at this level.
The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners starting to access this qualification will have demonstrated competence against the relevant Numeracy and Literacy standards at NQF Level 3, either through a previous qualification, or through the process of Recognition of Prior Learning, which assesses workplace-based experiential learning.
Recognition of prior learning (RPL):
This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes.
An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning.
RPL may also be used by learners, who are not in possession of an FETC or equivalent qualification, to gain access to the Qualification.
Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.
|RECOGNISE PREVIOUS LEARNING?|
|Level, credits and learning components assigned to the Qualification:
The certificate is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a foundation for further learning.
The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 125 credits is required to complete the Qualification.
|EXIT LEVEL OUTCOMES|
1. Apply comprehension skills to first language oral and written texts in the business environment.
2. Communicate orally and in writing (in second language) in a W&R environment.
3. Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.
1. Manage cash handling practices.
2. Supervise credit functions and procedures within a Wholesale and Retail environment.
3. Control credit administration in the Wholesale and Retail environment.
1. Supervise and manage Individuals and teams to achieve work objectives.
2. Describe and apply the management functions of the organisation, with specific emphasis on the relationship between junior and general management.
3. Describe and apply the basic legislation that impacts on a business unit.
Spread of Critical Cross-field Outcomes across the Unit Standards that are classified as Core for the purpose of this Qualification:
1. Manage cash handling practices:
2. Promote and control credit:
3. Address defaulting customer accounts and control bad debt:
4. Supervise credit procedures:
5. Assess and finalise credit applications:
6. Control credit administration in the Wholesale and Retail organisation:
|ASSOCIATED ASSESSMENT CRITERIA|
Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
The assessment will require assessment methods, which measure and evaluate evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term-integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, foundational and reflective competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.
Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.
|This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.
The following list of qualifications relate to the National Certificate: Wholesale and Retail Sales Practice.
Although a search was done for retail qualifications in Namibia, Zimbabwe and Nigeria, there were no results.
|This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example):
Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example):
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory.
For an applicant to register as an assessor or moderator of this Qualification the applicant needs:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|This qualification has been replaced by qualification 63409, which is "National Certificate: Wholesale and Retail Operations", Level 3, 120 credits.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||118044||Address defaulting customer accounts and control bad debts||Level 4||NQF Level 04||10|
|Core||118040||Control credit administration||Level 4||NQF Level 04||8|
|Core||118039||Promote and control credit||Level 4||NQF Level 04||5|
|Core||118042||Supervise credit procedures||Level 4||NQF Level 04||8|
|Core||118036||Assess and finalise credit application||Level 5||Level TBA: Pre-2009 was L5||8|
|Core||118031||Manage cash handling practices||Level 5||Level TBA: Pre-2009 was L5||15|
|Fundamental||9302||Access information in order to respond to client enquiries in a financial services environment||Level 3||NQF Level 03||2|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||9303||Communicate verbally with clients in a financial environment||Level 3||NQF Level 03||3|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||12155||Apply comprehension skills to engage written texts in a business environment||Level 4||NQF Level 04||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||8974||Engage in sustained oral communication and evaluate spoken texts||Level 4||NQF Level 04||5|
|Fundamental||8975||Read analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||9016||Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 4||NQF Level 04||4|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||8976||Write for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||13952||Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit||Level 4||NQF Level 04||8|
|Elective||13951||Demonstrate knowledge and understanding of the Occupational Health and Safety Act 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act||Level 4||NQF Level 04||4|
|Elective||14667||Describe and apply the management functions of an organization||Level 4||NQF Level 04||10|
|Elective||13944||Describe the relationship of junior management to the general management function||Level 4||NQF Level 04||5|
|Elective||11473||Manage individual and team performance||Level 4||NQF Level 04||8|
|Elective||10981||Supervise work unit to achieve work unit objectives (individuals and teams)||Level 4||NQF Level 04||12|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||Open Learning Group (Pty) Ltd|