|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Business Systems Operations: End User (ERP)|
|SAQA QUAL ID||QUALIFICATION TITLE|
|49176||Further Education and Training Certificate: Business Systems Operations: End User (ERP)|
|SGB Generic Management|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|SERVICES - Services Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Further Ed and Training Cert||Field 03 - Business, Commerce and Management Studies||Generic Management|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||122||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|The purpose of this qualification is to enable workplace users to improve their Enterprise Resource Planning (ERP) proficiency, increase their confidence as a user of the ERP software, document their proficiency in using ERP systems, and raise their employability by gaining an NQF Qualification.
The qualifying learner will:
This Certificate may be acquired in the traditional way by formal study at an accredited ERP institution, as well as in the work place through a Learnership.
This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.
User preparation is essential for a successful ERP implementation or upgrade. Companies that overlook this critical factor are more likely to see their projects run over time and over budget. To ensure success, company employees need the knowledge, skills and confidence to use the software and associated tools to their best advantage. To ensure success, ERP training must be extended beyond the implementation or upgrade period, so as to ensure the same ongoing training and support for the system users.
Presently, many of the employees in a typical ERP customer company buy into the software solution in different ways, depending on the number of solution components deployed. As a rule, the largest group consists of employees whose processes and role are actually implemented in the solution. Their view of the solution is determined by their role and task as well as the processes mapped out in the information flow. Such employees include buyers, personnel administrators, MRP controllers, and service specialists. Since the emphasis here is on the job, they are trained to do, rather than on information technology, this large target group frequently receives no special ERP training, but is taught "on the job" during implementation - and then only if there is sufficient time. Later when the system has gone live, users are generally left to sort out problems by a process of trial and error or by asking around, unless a helpdesk has been set up.
This is where this Certificate applies. The intent is to transfer the collective experience of ERP consultants in training and assessment to the heterogeneous target group of end users. In spite of their differences, what they share is the need to understand requirements analysis, education, and assessment as a holistic cyclical process, which should not end once a certificate has been obtained.
For the individuals involved, the Certificate becomes a vital part of their professional portfolio and an important milestone in their career.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners accessing this qualification should be competent in:
Recognition of prior learning (RPL):
This qualification can be achieved wholly or in part through the Recognition of Prior Learning and the qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses, providing they can demonstrate competence in the outcomes of the individual unit standards as required by the Fundamental, Core and Elective areas stipulated in the qualification and by the exit level outcomes.
An RPL process may also be used to credit learners with unit standards in which they have developed the necessary competency as a result of workplace and experiential learning.
Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.
The approach taken to RPL in this qualification reflects the objectives of the NQF in that it will allow access to qualifications for a large section of previously disadvantaged persons who were marginalised from mainstream education and training. RPL will also provide access for the youth and unemployed to embark on learning and career path progression. However RPL is perhaps more relevant to provide recognition of experience acquired over many years in the workplace for those already employed. RPL will allow these persons to accumulate credits for experiential learning gained. In this way, as a result of RPL, each of these groups of individuals will be able to receive portable, nationally recognised formal qualifications.
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of a Fundamental, a Core and an Elective Component.
To be awarded the Qualification, learners are required to obtain a minimum of 122 credits as detailed below.
The Fundamental Component consists of Unit Standards in:
It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.
All Unit Standards in the Fundamental Component are compulsory.
|EXIT LEVEL OUTCOMES|
|1. Apply a sound knowledge of communication to interactions in the business environment in at least two languages.
2. Apply mathematical literacy in personal and business contexts.
3. Demonstrate an understanding of Business Systems and their role within an organisation.
4. Demonstrate a broad understanding of Business Processes within an organisation.
5. Utilise an ERP system correctly and effectively at an operational level.
6. Process transactions effectively on an ERP system.
Critical Cross-Field Outcomes:
The various constituent parts of the qualification, namely Business Systems, Business Process, ERP Usage and Contextual Change Management, as well as the Fundamental and Elective Components, present numerous opportunities to develop each of the Critical Cross-Field Outcomes. It is anticipated that accredited service providers will readily be able to do so.
It is apparent that the following Critical Outcomes will easily be developed as an intrinsic part of any learning programme:
1. The nature of the Exit Level Outcomes and Associated Assessment Criteria is such that creative problem-solving is explicitly required.
2. Team and group work are a functional necessity and the Associated Assessment Criteria specify this.
3. The same considerations as in (2) apply to the capacity of the individual learner in "managing and organising him/herself and his/her activities responsibly and effectively".
4. In participating in defining a solution to the Business Process and Change Management problems at hand, each learner is required to "collect, analyse, organise and critically evaluate information".
5. Communicating effectively is explicitly part of the requirements built into the Fundamental Component of the qualification.
6. In ERP development within an organisational setting, a systemic approach is encouraged throughout.
More detail will be provided within each Unit Standard of how the Critical Outcomes need to be emphasised.
|ASSOCIATED ASSESSMENT CRITERIA|
The qualification and its associated assessment criteria have been designed so that assessment is fully integrated with the learning. The learner must, in an authentic setting:
The emphasis throughout the qualification should be on continuous, formative assessment. Much of this is achieved in "sites of application" and involves a range of assessment tools, which will include a degree of self and peer assessment. Assessor and learner should jointly plan a number of appropriate summative assessments at specific times, throughout the learning process.
As a result of a range of ongoing assessment approaches in terms of testing and evaluating the fundamental, practical and reflexive competence of the learner, a skills matrix should be produced. This will clearly indicate not only the knowledge gaps and skills deficits of the individual, but also highlight the learner's strengths and weaknesses related to the other elements of applied competence, namely:
The assessment process should be is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.
|The purpose of this International Comparability study is to facilitate the development of a meaningful learning path and its associated curriculum incorporating both theoretical and practical vocational skills which will ensure compatibility, comparability and compliance with existing international Qualification specifications and regulations.
This FETC Qualification was compared with a variety of internationally equivalent Qualifications from a range of countries. It must be noted that the majority of training available for Business Systems Operations (ERP) is internet based learning. So a combination of learning styles and institutions was used in the comparison.
ERP Training Qualifications and courses referred to were:
Course title: Integrated Business Processes:
The above course does not compare favourably with this Qualification as it focuses very predominantly on a specific software process (SAP). It must be noted that the headings have a similarity to some of our Unit Standards, but are pitched at a higher level that level 4.
Course Title: Enterprise Resource Planning (ERP):
The above course quite compatible with the South African one as it is almost an introduction to ERP and gives learners an overview of ERP.
ERP Self Training.com:
Course Title: SAP FI/CO Certification Training:
The above course is an on-line course and has some simarlarities with the Level 4 ERP Qualification. However the above course focuses predominantly on only the finacial aspects of an ERP system
PHS Management Training:
Course Title: ERP - Cost or Benefit:
The course offered by PHS Management Training is very compatible with ours as it seems to be pitched at a similar level and has very comparable subject matter. The one difference is that it does tend to focus only on the cost benefit of an ERP solution.
Business Performance Improvement Consultancy:
Course Title: Master Production Scheduling (MPS):
The Master Production scheduling course is not very compatible with the South African Level 4 Qualification as it is firstly pegged at a much higher level and the it is very specific in its contents (Production scheduling).
DNS e-Business Consultancy:
Course Title: Practical ERP Training:
Level 1: (1 month):
Level 2: (1month):
Level 3 (1 month):
The Indian course does not seem very compatible with the South African Level 4 Qualification as it too is pegged at a higher level of ERP professional. There are some sections which may be compatible as they are very hands on (outcomes based).
USA and Europe (Chicago/Belgium):
The Association for Operations Management:
Course Title: Introduction to Enterprise Resource Planning (ERP):
The above course is not very compatible as it is aimed at determining whether an organisation is ready for ERP implementation and to build evidence towards this, whereas the South African Qualification is more for people using an ERP system.
University of Missouri:
Course Title: Graduate Certificate Training Programme in ERP:
The above course is not compatible as it is pitched at post graduate level and ours is at Level 4.
Edith Cowan University:
Course Title: Graduate Certificate Programme in ERP:
The above course is not compatible as it is pitched at post graduate level and ours is at Level 4.
University of Auckland:
Course Title: ERP Certificate:
The course offered by University of Auckland, New Zealand is very compatible with the South African one, as it seems to be pitched at a similar level and has very comparable subject matter. It also focuses on the actual implementation of an ERP system.
The Further Education and Training Certificate: Business Systems Operations: End-user (ERP) , Level 4 does not in all cases compare directly to the training and development offered internationally by other countries included in this comparison. The major differences between international practice and the contents of this Qualification relate to two areas: the first is that the international courses are very Brand/Software specific and secondly they are pitched at a higher level and do not cater for entry level into this sector.
This qualification does however meet the needs of the Business System Operations at level 4 and those learners who have to implement and apply the competencies in the work place and it is evident that this Qualification would apply to most countries that require a `generic┐ qualification. It must be noted that the international courses do not offer any `fundamental┐ learning in terms of Maths and Communication.
|This qualification articulates horizontally with the following qualifications:
It articulates vertically with the following qualifications:
Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. Iteration of the process and continued review and maintenance of this qualification will ensure development of the NQF and this framework in particular.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||117707||Apply an understanding of the operational components of an Enterprise Resource Planning (ERP) system||Level 4||NQF Level 04||7|
|Core||117706||Apply the principles of business transactions within an ERP system||Level 4||NQF Level 04||6|
|Core||117709||Demonstrate an understanding of high level business processes within an organisation||Level 4||NQF Level 04||5|
|Core||117729||Describe different business systems and their interdependence within an organisation||Level 4||NQF Level 04||5|
|Core||117730||Describe the alignment of the business system to the business strategy and objectives||Level 4||NQF Level 04||4|
|Core||117718||Navigate and execute transactions within modules of an ERP Solution||Level 4||NQF Level 04||12|
|Core||117710||Participate in business process definition and continuous improvement||Level 4||NQF Level 04||6|
|Core||117714||Provide feedback from an end-user perspective on the operation of an ERP solution||Level 4||NQF Level 04||5|
|Core||117711||Understand the overall concept of an ERP solution||Level 4||NQF Level 04||5|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||8973||Use language and communication in occupational learning programmes||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||8974||Engage in sustained oral communication and evaluate spoken texts||Level 4||NQF Level 04||5|
|Fundamental||8975||Read analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||9016||Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 4||NQF Level 04||4|
|Fundamental||8979||Use language and communication in occupational learning programmes||Level 4||NQF Level 04||5|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||8976||Write for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||117715||Apply the Key Performance Indicators (KPI) of ERP transactions to end-user tasks||Level 4||NQF Level 04||4|
|Elective||117494||Comply to legal requirements in business||Level 4||NQF Level 04||7|
|Elective||15227||Conduct skills development administration in an organisation||Level 4||NQF Level 04||4|
|Elective||254595||Control the flow of information in a business unit||Level 4||NQF Level 04||8|
|Elective||117719||Define the role of the end-user during the life-cycle of the business solution||Level 4||NQF Level 04||6|
|Elective||117716||Demonstrate an understanding of the impact of an ERP system in an organisation||Level 4||NQF Level 04||5|
|Elective||117708||Describe governance and control issues within business systems operations||Level 4||NQF Level 04||4|
|Elective||110003||Develop administrative procedures in a selected organisation||Level 4||NQF Level 04||8|
|Elective||114877||Formulate and implement an action plan to improve productivity within an organisational unit||Level 4||NQF Level 04||8|
|Elective||110009||Manage administration records||Level 4||NQF Level 04||4|
|Elective||244105||Participate in a task team in a process environment||Level 4||NQF Level 04||4|
|Elective||242811||Prioritise time and work for self and team||Level 4||NQF Level 04||5|
|Elective||242817||Solve problems, make decisions and implement solutions||Level 4||NQF Level 04||8|
|Elective||117712||Troubleshoot an ERP system as an end-user||Level 4||NQF Level 04||4|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||HR MATTERS PTYLTD|
|2.||KNOWLEDGE QUEST PTY LTD|
|3.||MZINGELI TRADING AND SKILLS DEVELOPMENT|
|4.||NIMICO PTY LTD|
|5.||THE SMARTPRO CONSULTING PTY LTD|