SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION:

Diploma in Tourism Management

SAQA QUAL ID	QUALIFICATION TITLE
100973	Diploma in Tourism Management
ORIGINATOR
Tshwane University of Technology (TUT)
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
CHE - Council on Higher Education			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
Diploma (Min 360)	Field 11 - Services		Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	360	Not Applicable	NQF Level 06	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Registered-data under construction		EXCO 0324/24	2024-07-01	2027-06-30
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2027-06-30		2029-06-30

Registered-data under construction

The qualification content is currently being updated for the qualifications with the status “Registered-data under construction” or showing “DETAILS UNDER CONSTRUCTION” to ensure compliance with SAQA’S Policy and Criteria for the registration of qualifications and part-qualifications on the National Qualifications Framework (NQF) (As amended, 2022). These qualifications are re-registered until 30 June 2027 and can legitimately be offered by the institutions to which they are registered.

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:
The travel or tourism industry encompasses several types of jobs from service to executive positions. Learners from this qualification can find employment opportunities as Travel Agents, Tour Operators, Visitor Information Centre Officials, Car Rental Agents, Sales and Marketing Agents, as Planning and Development Officials and Consultants at National, Provincial and Local Government. Graduates with the qualification will also be able to operate as Supervisors, Managers, Owners and/or Operators of small Tourism Businesses. Learners with this qualification will be able to perform a wide range of responsibilities, from business planning and operations to finance and accounting to human resource management to marketing and sales.

Rationale:
This qualification is designed to enable graduates to acquire focused skills and expertise in tourism management. Integrated learning is employed to guide learners in their acquisition of knowledge and practical skills that will enable them to apply their learning in the workplace. Government identified tourism as a strategic development area and this qualification addresses the lack of adequate tourism management talent. This qualification provides learners with important and essential skills to the benefit of tourism on a national basis. The focus of this qualification is on the financial, operations, marketing and management aspects of tourism. It includes important tourism-related modules to ensure a balanced perspective of modern-day tourism business management environment. This qualification addresses the national skills shortage and graduates will be equipped to take up positions within the tourism industry. In addition, this qualification enables graduates to continue with their studies in tourism if they so desire.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Recognition of Prior Learning (RPL):
As per institutional policy, Credits towards this qualification may be obtained
by means of Recognition of Prior Learning (RPL).

Entry Requirements:
The minimum entry requirement for this qualification is:

A National Senior Certificate National Qualifications Framework (NQF) Level 4.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

This qualification consists of the following compulsory and elective modules at National Qualifications Framework Level 5 and 6 totalling 364 Credits.

Compulsory Modules 1, Level 5 , 176 Credits:

Tourism Development I, 24 Credits.

Travel and Tourism Management I, 24 Credits.

Communication for Academic Purposes, 10 Credits.

Travel and Tourism Practice I, 16 Credits.

Life Skills I, 2 Credits.

Travel and Tourism Geography I, 16 Credits.

Marketing for Tourism I, 16 Credits.

Information Literacy I, 2 Credits.

Computer Literacy, 10 credits.

Law for Tourism, 16 Credits.

Travel and Tourism Human Resources I, 12 Credits.

Tourism Economics, 12 Credits.

Travel and Tourism Finance I, 16 Credits.

Compulsory Modules 2, Level 6, 188 Modules:

Travel and Tourism Practice II, 16 Credits.

Travel and Tourism Geography II, 12 Credits.

Communication for Occupational Purposes, 8 Credits.

Marketing for Tourism II, 16 Credits.

Tourism Development II, 16 Credits.

Travel and Tourism Practice III, 12 Credits.

Travel and Tourism Geography III, 12 Credits.

Travel and Tourism Management III, 18 Credits.

WIL in Tourism Management, 60 Credits.

Tourism Development III, 18 Credits.

EXIT LEVEL OUTCOMES

1.Demonstrate knowledge of basic law and how it relates to the travel and tourism industry.
2.Demonstrate the ability to review primary marketing principles and apply marketing strategies to individual tourism enterprises.
3.Demonstrate knowledge of sustainable tourism development within South Africa and the rest of the world.
4.Demonstrate effective use of computer skills through the use and manipulation of operating systems and systems application software, with specific emphasis on the travel and tourism industry.
5.Demonstrate understanding of the processes involved in communication by integrating knowledge gained in the correct and effective use of oral and written communication in the correct and applicable format.
6.Organise and implement tourism activities in a co-operative education position in the tourism industry.
7.Demonstrate competence in various aspects of tourism operations in a Work Integrated Learning (WIL) programme.

ASSOCIATED ASSESSMENT CRITERIA

The following Associated Assessment Criteria will be used in an integrated manner across the Exit Level Outcomes:

Perform the functions required of a tourism manager and directed at developing and promoting tourism in a changing environment and niche markets.

Gather and analyse tourism information to address the management needs of industry.

Perform appropriate practical skills and expertise in a professional service component of the tourism industry.

Perform the necessary technical and operational tasks in a tourism enterprise.

Integrated Assessment:
Formative Assessment:
This form of assessment occurs in the short term, as learners are in the process of making Meaning of new content and of integrating it into what they already know. Feedback to the learner is almost immediate, to enable the learner to change his/her behaviour and Understandings right away. Formative Assessment also enables the lecturer to "turn on a dime "and rethink instructional strategies, activities, and content based on student understanding and performance. His/her role here is comparable to that of a coach. Formative Assessment can be as informal as observing the learner's work or a very interactive class discussion or as formal as a written test.

Summative Assessment:
This method of assessment is used to evaluate how candidates perform certain procedures and how they demonstrate techniques in relation to the tasks performed in the tourism industry. This method of assessment will be used in assessing practical learning activities in the workplace as part of Work Integrated Learning (WIL), This method of assessment is used to enable candidates to demonstrate knowledge and Understanding of the concepts, processes and procedures associated with the tourism industry. This is usually done through theoretical tests and written examinations which form part of the Assessment strategy in both National Qualifications Framework (NQF) 5 and 6 modules.

Work Integrated Learning (WIL):
This method of assessment is used to evaluate how candidates perform certain procedures and how they demonstrate techniques in relation to the tasks performed in the tourism industry. This method of assessment will be used in assessing practical learning activities in the workplace as Part of WIL.

INTERNATIONAL COMPARABILITY

Benchmarking was undertaken with learning programmes delivered in first world countries including the United Kingdom, Australia and New Zealand in addition to Southern African Development Community (SADC) countries such as Mauritius. The rationale for choosing these particular countries pertains to the fact that a number of institutions within the countries are considered leaders in the field of tourism education and Research. Listed below are examples of some of the programme reviewed: Higher National Diploma International Tourism Management, Bachelor of Arts (Hons) International Tourism Management (Leeds Metropolitan University), 2 years & 3/4 years respectively, including an optional 1 year industry placement \BA (Hons) Tourism Management (University of Gloucestershire), 4 years including industry 1 year placement BSC (Hons) Tourism Management (University of Surrey), 3 / 4 years, including an optional 1 year industry placement Foundation Degree Tourism Management, Bachelor of Arts (Hons) Tourism Management (Bournemouth University), 2 years and 4 years respectively, including a compulsory 40 week industry placement Welcome to Excellence portfolio of tourism-focused customer care training programmes (SE England Tourist Board). Bachelor of Business Hotel, Tourism, Event (Griffith University), 3 years including 250 hours of work integrated learning.

ARTICULATION OPTIONS

This qualification allows possibilities for both vertical and horizontal articulation.
Vertical Articulation:

Advanced Diploma in Tourism Management, Level 7.

Bachelor of Arts in Cultural and Heritage Tourism, Level 7.

Bachelor of Arts in Tourism Development, Level 7.

Horizontal Articulation:

Diploma in Tourism Management, Level 6.

Diploma in Ecotourism Management, Level 6.

Diploma in Adventure Tourism Management, Level 6.

MODERATION OPTIONS

N/A

CRITERIA FOR THE REGISTRATION OF ASSESSORS

N/A

NOTES

N/A

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Tshwane University of Technology (TUT)